Chase Bank

Edmund Liu is such a scam! He is my adviser for the retirement brokerage account but he seems he knows nothing. I seriously doubt why Chase hired him… he’s not responsive and competent. Stay away from him! I will contact his supervisor to report how bad he is.

I have had a few accounts at this bank for 2 years and every time I have gone in here they are able to assist me immediately. I find all of their staff to be friendly and helpful. Went in most recently to close an account and was assisted by Ray X. He was great and was also able to give me information that was relevant and helpful for the situation I was taking care of. I prefer Chase over any other bank and will consider using their services again in the future.

I’ve run into several nice people here, who’ve generally tried to do the right thing, but for some reason, Chase seems to keep getting in their way, with irrational restrictions on common-​sense account management issues, transaction processing mistakes, etc. Oh well… the location is convenient, so I haven’t closed my accounts yet, but I wouldn’t go out my way to bank here either.

Very disappointing banking experience.
Just so everyone knows there is only one bank manager on site on Saturdays, or so I was told. And so when she goes on break/​lunch, you have to wait for her to return to complete your more complex transactions. She signed off on my transaction, then left the building, and when her authorization was needed a second time, the teller (nice as she was) and I had no other option but to stand around for what seemed like half an hour. Ok, it was at least 20+ minutes.
The worst part was that when the manager returned all she said to the teller was, «I thought we were done with this.» She didn’t apologize for the ridiculous delay or even acknowledge my presence at all. Clearly we need to work on our customer service skills, not to mention our management systems.
I think the bottom line is that if you want a better banking experience, join a credit union. There is a great one across the parking lot!

Stay away from this bank and chase.
Upgraded my cc to rewards card. The agent told me i would still have the same cc account #. I only upgraded bc i wouldnt get a new account # and therefore it wouldnt affect my credit score. However she was wrong. So i started using my new cc and making payments regularly. But unbeknownst to me i now had 2 accounts and was using the new card while making payments on the old card. Chase called and said i hadnt paid so i would send another payment through. 3 months down the road and Chase is calling my contact # which is my families house and i get a letter that my account is now closed. After talking with them on the phone trying to figure why payments were not going through i learn that i had 2 accounts. Both accounts were closed and they would not reopen either of them for me. I still have to finishing paying off the balance on the new cc also but can no longer use the account w Chase. My Credit score dropped by many many points and it still shows 90 days of no payments as a negative hit.
Now i do not have any account with Chase as they closed them on me. They were rude, heartless and not understanding of the situation at all. Matter of fact they did not care what had happened only that i had missed the payments (which i did make but on the old account #) It was an honest mistake that i paid for and still comes up on my credit score.
Moral of the story is: Do not use Chase and do not trust upfront what their agent tells you.

Stopped into to make a payment on my new Chase credit card aka depositing my paycheck. Quick friendly service, parking was kind of a b-​itch even though they have a lot right there and was in and out in minutes!

The people who work at this location are nice and friendly. They seem to be working at good customer service. Lots of parking; two walk-​up ATMS (yeah, you gotta get out of your car) and I feel relatively safe there as it’s a pretty busy shopping center. The only thing I don’t like about it is the enter/​exit scenario. Because it’s so close to Hwy 92, cars scream down El Camino and it’s hard to get in unless you go back out to the light and wait. I should also mention that there seems to be a lot of clueless drivers who turn wide into the entrance and I’ve almost been hit a few times because they somehow fail to notice my car. There’s just a weird lack of visibility there with the walls and the trees and the curve of the adjacent street.

Typical ATM stop for me near work when I need some cash. The ATM is located in a visible area ensuring safety with easy in and out drive ways. I have not gone inside the bank yet though.

Quick and friendly service. plenty of parking spot. no drive-​through ATM available here unlike Millbrae, San Bruno.

Columbus Day, I go into Chase to cash a check. They tell me that its a $ 5.00 fee, YES a fee to cash their check written to me because I am NOT a current customer. Now granted I would have gone to BofA my normal bank, but I had received this check from someone I didn’t quite trust to have the funds available.
The lady at the counter tells me that I can open a free checking account and receive $ 100.00 for signing up. I said yeah I have been getting the promotion information in the mail as well as on my email awhile back but never thought about it. She said I can claim my $ 100.00 by opening the checking account that day.
OK fine, you suckered me in.
I get seated with ROCHELLE and she proceeds to open the account I tell her about the $ 100.00 and she said not a problem. Opens the account puts everything in a huge packet and asks me to refer people.
I leave there with my check deposited into my new account because they had to hold it for 24 hours. OK fine no big deal. I leave the money in there until I receive my debit card about 10 days later.
Start using my debit card as per the terms to receive the $ 100.00 that were explained to me by Rochelle & the teller.
I wait a few weeks and no deposit of the $ 100.00.
Go into the bank and speak with a girl at the counter who states that because I didn’t have the coupon with me at the time I couldn’t claim it. Well Rochelle had no problem discussing with me the terms and conditions to receive the $ 100.00 so why now all of a sudden am I being told I needed the coupon when I could have easily pulled up the coupon on my phone and shown it to her, or gone home and grabbed the one that’s been coming in the mail. She then tells me to call customer service.
That brings us to today… I call into customer service asking about the money, they give me the run around saying they cant do anything blah blah blah blah. Sounds like nobody is willing to do anything for me so I tell them I want to cancel, they then transfer me to «retention» explain everything all over again. Still nobody is going to budge. They even ask me for the code I got in my email… Still no help.
They state that they will contact the representative and see if there is anything they can do. Well guess what I am tired of dealing with your bank, tired of your stupid ass tellers, and extremely tired of the run around.
Come January 12^th my account will be cancelled, and I will be filing a complaint with the BBB as well. This is not how business should be conducted, if you want the sale you got the sale but you won’t be getting any of my hard earned money deposited into your crappy bank any longer.
Oh and need I mention the letter I got in the mail from them stating that the terms of my account are being changed and that the letter is sufficient enough notice. BULL CRAP IT IS! January 12^th cant come soon enough.