Carol Flynn Heating and Cooling

Very disappointed in our last experience. We had used them to replace our heating ducts throughout our home 7 years ago and continued to use them for maintenance and heater repair. After some damage to the system during a remodel, we called them for an estimate to repair. Their costs were 4 – 6 times greater than other reputable bids. I spoke with the owner who recommended I go with the other company as he was too busy anyway. Oh well, for customer service and loyalty!

Carol Flynn installed central air in my shop and office. They were quick, neat, on budget. The inside ducting was installed just right, the shop is cool and clean!

We needed our old havc replacing and I was impressed that it was the owner of the company that came out to gIve the quote and that the company was truly family affair. His son turned out to be one of the installers. Compared to other quotes, they were about in the middle but we did not mind because the quality of installation and care taken, more then made it worthwhile. I would highly recommend them to our friends.

I was referred to Carol Flynn by a friend who has used this business for more than 5 years. A couple of years ago, we had them come out to repair our 13 year old AC unit. It had leaked out a majority of the freon. They were reasonably priced and helped with the repair and informed us that we might only get a few years out of this unit.
With a recent heat wave, we tried to kick in the A/​C and the condenser unit didn’t turn on. After a phone call to Carol Flynn, Louis returned our call on an already busy weekend for them. After asking me a few questions, he ended up walking me through the diagnosis and we were able to quickly, easily and inexpensively do the fuse replacement ourselves. Thank you, Louis. You will be our first call when a future need arises!

Excellent service. Company was responsive in making appointment and technician (Luis) was knowledgeable, professional and honest. Furnace was not blowing heat. Rather than jump to replacing expensive blower, Luis troubleshooted less expensive possibilities first and found that replacing a burned out capacitor solved the problem. Thanks for restoring my faith in service companies.

I had a gas leak from my furnace, so I started calling local Heating vendors. Carol Flynn was the most professional, having an answering service to take down my pertinent information, promptly getting back to me, and giving me a service time within the same day. Luis, the technician came within the 3 hour service window. I liked that I got a courtesy call 30 min before his arrival. Once at our house, he was pleasant, professional, explained everything to me, and didn’t try to upsell me a new furnace. It was a very professional experience. I will definitely call them for future heating needs.

Excellent service. Started on time, finished on time and on budget.
Cleaned all air ducts and the furnace/​AC system. Craig removed the paint chips in the air ducts that fall on the floor each time the furnace/​AC systems runs.
Thanks Craig for a great job and great craftsmanship.
We should have called sooner instead of waiting another year or two.

Our furnace went out over the weekend had another company out to look at it. They told me that I had to replace it. So I called Carol Flynn to see what they would say. Ricardo Sandoval came out. Told me the unit did not need to be replaced. He chased down a couple parts. Came back the same day and completed the repair. I can’t say enough about Ricardo. The main thing I can say is he is honest. That goes a long way in there line of work. The best home service that we have received. Total bill was under $ 300. Way to go Ricardo. You are the best

It’s «Black Friday». I woke up to a very cold house and determined that my heating system wasn’t working. After googling «heating companies in Redwood City», I got lots of places to leave a message, someone who offered to come tomorrow at a time when I cannot meet them, and one company who told me honestly that they had no openings for several days. Carol Flynn did have an opening, and their technician Luis got here quickly and fixed the problem. Friendly, competent and professional. I am very pleased, and warming up nicely!

We had these guys out this past Friday to clean out our vents, dryer vent, && furnace. Ricky, the estimater was very thorough in evaluating our place & answering our questions the week prior. Craig & the other technician got here a bit after the scheduled time, were very punctual & answered our questions. They were very thorough in cleaning everything out & masking each vent before making their way around to unmask one at a time during the cleaning process which involves using reversed suction to blow everything to the furnace & then suck it out from there. The only quam I have is that the vent covers were not reinstalled perfectly, but close to their original placement. The only other thing was that they were told to bring everything up through the elivator which they did the first time, but the younger technician brought the vacuum down the hall & out the front steps; it was too late when Craig caught up with him as he was already halfway down the hall which this is so miner. But, the important thing is is that they iradicated our vents & we are breathing easier & my allergies are at bay. The receptionists when calling to see if they were on their way & afterwored to give my mother’s phone number for follow-​up were thorough taking down information & looking into their whereabouts on the way here. These guys also do heating, air conditioning, & duct repair & replacement. So, for good vent & duct cleaning at reasonable rates, Carol Flynn cannot be beat. Keep up the good work guys.

Great, great service by Luis from Carol Flynn Heating. Made a call midday after our furnace went completely dead the night before. Tried all the usual things that we would all try without really knowing what would work. let’s face it. a 25-​year old furnace is not like one of the easy to use tech devices we throw about.
Luis showed up at the end of the day and was extremely courteous, knowledgeable and open with the options. He was able to get our furnace back up and running very quickly. He was very honest that he wasn’t able to specifically diagnose why the furnace went out (believe the cause was a stuck gas valve); that honesty just puts a 6-​star on this review.
Highly, highly recommend these guys!

My heater was not acting properly so i called Carol Flynn. They set the appointment up, came at the time set and repaired the broken heating element and did it all with
great professionalism. I’d use you guys again! Thanks Carol Flynn.

Luis our tech did a fine job and replaced our water evacuation pump. He was very helpful in letting us know our thermostat was on the way out and could show us why. He suggested a replacement and said buy it yourself and let us install it. Turns out I can buy a new one and get it installed for much less than an electrician or heating man can do. Could do it myself but the wife thinks the house will burn up !!!
Good service — -no senior discount at all. :(

I found this business here and am soooo happy I did! For more than 2 years, we have not been able to use the heat in 2 bedrooms due to a horrible odor. I explained the problem to Ricky who promptly provided an estimate and scheduled 2 of his very capable staff (Edi and Arturo) to replace ductwork. Within the first hour, they found the odor source, removed it and replaced the ductwork. I had employed other companies previously and wasted a lot of money when they could not address the problem. Carol Flynn was prompt, fair in pricing, professional and skilled. I hope I never need them again but they will be the first and only company I call should the need arise!

I called them by a recomendation from someone to fix my A/​C system. They charged $ 165 for a service call that I asked specifically if the money was going to be put back to the job if I complete the job with them. I got an estimate to fix the unit which ended up to be a furnace issue of $ 9xx. Close to $ 1k. Skeptical, I called another local A/​C specialist and got the problem fixed for $ 60. I called and complained and they gave me a small credit back which I understand for their time and labor to find the problem. so thats a 1 Star there. Rule of thumb, Find a company that will go there to find the problem that will credit their fee towards the cost to fix. But, don’t go to these guys because they will RIP you OFF. I spent $ 165 for them to tell me what was wrong. And spent $ 60 to actually fix the problem with someone else. Hmmm. Stay Away!!! I waited a week to write this review to ensure the other guys work was done correctly and everything was still working; and it is working just like new! The other A/​C person told me 95% of mechanics will miss this simple fix. So Be AWARE!!!

Hi Unilocalers– Our furnace went out and we were freezing our butts off so we called Carol Flynn Heating and Cooling. I was blown away with how great they were from my first call to them till the furnace was installed down to them answering every question with knowledge REAL customer service that is so rare these days. I am still kind of in a state of WOW from the whole experience. A fella named Sal answered the phone and was very professional and friendly. He sent out out a fella named Jason who was just as awesome and gave me an estimate. The installers were amazing (I was not home the day they installed or I would give you their names. My Mother stayed at the house for me so I did not have to miss work and she said they were amazing, and her standards are even tougher than mine) and answered all my Mothers questions on the day of installation.
The estimate was right on, the price exteremly fair (I did my homework), Sal, and Jason (whom I interacted with) were great (I give them an A+ on customer service, and per my Mother the installers were fantastic, friendly, knowledgeable and professional.
My heater works great and I could not be happier. Good job guys! A+

What started out as a pleasant experience has turned into one of the biggest run arounds ever. Although we were pleased with the work Roman Sandoval and his assistant did, the nightmare has been trying to get a receipt for payment of services. We paid in cash and were told by Roman that he would mail us a receipt and a new quote for the air conditioner we are considering installing. We have waited weeks now and several phone calls have been placed but to no avail. At one point he told us he sent out the receipt and we kept our eyes out for it, but of course, it never came. Talk about a huge disappointment. This is just yet another lesson learned dealing with contractors and the like. Must everything default to incorrect?

Our thermostat went blank! No way to turn on the furnace, hey-it’s getting cold now! We choose them because of the sticker on our furnace. I guess the previous owners got it from them. Well, turns out it is still under warranty and he installed a new thermostat that day– free of charge.
I give them 5 stars for– being curious when I called, coming out the time they said they would, clean and polite in my home and doing the repair in a smooth efficient manner.
Yes, I would use them again and recommend them to others.

I had a good experience with Carol Flynn Heating and Cooling.
I made an appointment by phone, the estimation was by phone and the cleaning was set. The cleaner came, was prompt and got started.
I am utterly convinced that the furnace I have in my rented home had never been cleaned since installed sometime between 1950 – 1980. The furnace, ducts and returns were absolutely disgusting with mold. They even found kitty litter in one of the returns. Gross doesn’t begin to describe this job, and it took well over 4 hours to clean the entire system.
Although they did a great job, found a potentially dangerous condition/​carbon monoxide leak and brought it to my attention requiring the landlord to replace my furnace, I was a little taken aback by the overly chatty employee.
I was home to work that day, not chat with the service guy, but he kept repeatedly interrupting me about issues unrelated to the cleaning. If I need to have them back in a year or 2, I will ask for another person, but I would recommend them anyway and found them reasonable. I think the entire cost was about $ 340 for 4+ hours of work.
~ Ms. Ali

Carol Flynn Heating — once they get your phone number, they will call every year and tell you that your furnace safety inspection is scheduled in a few days. They don’t ask whether you want the «inspection» or what it involves or whether it is necessary. It is aggressive marketing that borders on deceptive practices. Do not use this company.