CafePress.com

Awful customer service! Do not use this merchant. Will tell you you are wrong even though the DailyCandy deal code tells you that you can customize/​personalize your purchase. Don’t waste your time with this company. I already wasted plenty of time on them. Their website is not user friendly either. Would rather not give them any stars on this review, but you need to give them at least one.

Their customer service sucks. I placed an order for a canvas print, it took over 20 days to arrive and the website said it would ship out in 3 business days. Once it was marked «shipped» the link to the tracking number didn’t work. I had to hassle them to get a working tracking number. They kept telling me the carrier didn’t provide one… really? I’m asking you for a tracking number do you think you might contact the carrier and get it for me? Once I was able to track the package it said it would take up to 16 days to arrive? What kind of crap is that? Even USPS parcel post will arrive in under 10 days to most locations in the USA.
They are terrible, and offer no apologies. I will not do business with them again.

CafePress has now started selling a product line of «Zyklon-​B» novelty items and t-​shirts. Yes, that’s right, the poison gas used by the Nazis during the Holocaust to murder hundreds of thousands. Their scammy coupon code issues aside (which I have also experienced), this organization is now marketing hate as «one-​of-​a-​kind» and «customizable».

I have placed orders with Café Press a few times, and I have always been very pleased with the service and the items I ordered. Today, I received something that I was not happy with, and I emailed them. In less than 2 hours, I appreciated a very nice reply and a credit. Café Press has a wide range of products and excellent customer service.

Went perfect! Actually got sent to them through a different company I was ordering clothes for. I ordered a sweatshirt for my wife and like a stereotypical husband I got the size wrong. E-​Mailed to do a swap and they e-​mailed back in 3 hours. They said they would send the new sweatshirt right away and to just keep the old one so I didn’t incur anymore surcharges. It was fantastic. Najee and Latarsia were very helpful!

I recently purchased a Groupon for a 16×20 canvas on Cafepress. I submitted my photo and the next day got an email saying:
«The image that you submitted does not fit the exact proportions for the size of canvas you have chosen. In order to ensure a good fit, we are going to make your canvas a custom size of 16×24 instead of 16×20. We will do this at no additional charge to you.»
It was completely my fault that I didn’t submit the photo in the correct way. Hopefully the quality of the canvas is as great as their customer service.

I used a google offer for my order of a16×20 canvas print. The quality was pretty good and shipping was quick and no issues really. It was well protected and I could not be more happier with my purchase. I definitely would use them again.

I ordered several packs of themed post cards to be used in an education setting with school children. When we opened the plastic wrap, the postcards reeked of cigarette smoke and it was impossible to get out the stench. I don’t know where these things are printed, but I will never order anything from Café Press again. There was also no way to give feedback or complain on the site. Appalling.

I placed an order with
through Amazon and I received the kids t-​shirt pretty quick and it looked great! I wrapped it up and brought it to the birthday party and saw the little birthday boy wearing the same shirt I just ordered for him and found out mine was too small! So I thought, oh great how am I going to get this returned, etc… I contacted
and they are sending me another shirt in a larger size and I do not need to return the one that is the wrong size! Talk about customer service and making it easy for the consumer. I was so thankful I did not have to go to the post office. I will definitely order from them again!

They have the best customer service I have seen in a long time, they are prompt with their shipping, they are correct in their pricing and most of all, I made a mistake in ordering a shirt that was way too small and not only they sent the correct size but at no charge — Thank you very much — I will recommend this company to all my friends and keep buying from them in the near future…

I remember when this company first opened. Loved them. But the search capabilities became more difficult, they don’t seem to have any mechanism to have the various designers use some sort of cohesive categorization/​tagging of products. Our most recent purchase has yet to arrive.
When placing my most recent order, I chose «economy» shipping. I wasn’t in a rush to receive the items so I didn’t see any point in paying for faster shipping. Evidently, and I could NOT find this little tidbit ANYWHERE on cafepress site, when shipping «economy», at least in the US, the shipper has reserved the right to change shippers on you mid-​shipment. Yup, that’s right.
My package sat for 4 days in some warehouse in the mid-​west before it was finally placed on a plane. It arrived in my geographic area and UPS tracking said it would be out for delivery on February 22. On February 22, the tracking information said that the sender had stopped delivery and changed shipping carriers. My package had been left at the post office and would be delivered by USPS. Well, my ability to track my package ENDED THERE.
After much back/​forth with customer service at Café Press, I was given a new tracking number for USPS. In tracking my package, I see that it was delivered. What? Delivered where? Not here that’s for sure. In getting back in touch with customer service at Café Press, I was told that my package had been delivered, to please check around my property and that I would have to initiate package tracking at my end. Hello? Is anyone there? Seriously, would I be contacting you to ask where my package is if it HAD been delivered?
I genuinely liked the last couple items we bought through them. In fact, we were considering opening our own store through them, but if this is an example (obviously not the only one given the other complaints I read) of their UNDISCLOSED shipping policies, there are other companies out there who are more honest and scrupulous.

I am exptremely impressed with CafePress! I bought a canvas with a photo on it, and when there was an error with the production, CafePress made me another one to make up for it! The picture quality is amazing. The recipients of my gift marvel at the quality of the photos, and they have deemed this their favorite wedding gift of all. Admittedly there were some minor issues with my original order, but CafePress’ amazing customer service far exceeded my expectations, and in the end the gift was far more than I even expected.
I cannot say enough good things about the quality of the product and the quality of service that I received, and I intend to recommend CafePress to all of my friends and family. This was the perfect gift, and my friends will cherish it for a lifetime. If you have a truly special occasion and need the perfect gift, get a canvas made by CafePress. This was one of the best gift giving decisions I have ever made.

I designed it with their software online.
I paid $ 43.57 for one shirt.
It arrived and I sent them this response:
After checking out the tutorial for dark apparel, I was led to believe that there would be no material added to the shirt where there was no graphic.
Almost the entire shirt is covered with some kind of clear material that would prevent the fabric from breathing. Essentially, it would be like wearing a plastic vest.
Your process varies significantly from any process I have ever done promo t-​shirts.
I think it would save us both time and money, were you to disclose this at the beginning of the order process.
They did refund $ 37.89 without a fight, and did tell me to keep the shirt.
I washed it, but did not put it in the dryer. The image cracked after 2 washings, and began to peel off after the third washing.

Top-​notch customer service!
I placed my first order on ⁹⁄₁ (online) and today (7 days later) I received the five items. One of the tshirts had a quality issue: the printed design was crooked. I called immediatedly and spoke to Janelle. She was such a sweet lady and made me feel like my order was her top priority. I was allowed to exchange the tshirt and she even allowed me to change the design at no extra charge. She suggested that I call back when I selected the design (she put a note in the system to make it easier when I called back). A few minutes later, I called and spoke with Ashley. Again, I received excellent customer service. She confirmed the notes in the system and asked additional questions to make sure I was a satisfied customer. Since I was a first-​time customer, she wanted to avoid any more hassel and allowed me to keep the defective tshirt as well.
Since I received some of the best customer service ever, I requested to speak with a manager. I spoke with Michelle and she was very grateful for my comments and the time I took to speak with her. She also asked if there was anything else she could do before hanging up. Thanks CP… awesome service!

The concept makes sense and I think this site is pretty legit… I bought a Groupon for it recently and had a decent outcome. The women’s tank (custom) wasn’t what it looked like in the photo… it looks like a fitted «wife-​beater» (excuse me for lack of better description) and when it arrived… not so much. I’m working with them right now to rectify the situation but since I used a Groupon it takes a little more time than usual. On another customer order I wanted a Khaki Apron and got a White one but they fixed that problem right away.
The only downside about
is that even if several people work on the same computer and have different log-​ins the «shopping basket» will only save the work of the last person who logged on and it’s a pain in the butt to re-​create some of this custom stuff. Oh well. Pretty quick turnaround and the quality is definitely not fresh silk-​screen from the mom and pop shop next door (at your t-​shirt printing center) but it will do for what it is made for (a summer festival).

Love this site!
Have ordered from this site a few times. A couple times for me, and a few times for some fun, whimsical gifts.
Super fast shipping. I received an email confirmation with tracking # and a delivery date and time. It arrived via UPS just as it said it would. I placed an order on Wed and had the shirts on Friday.
Unfortunately one of the shirts I ordered was too big. Note, the XL is pretty huge! My recipient was drowning in it and didn’t like the iron on graphic.
I went to the site to take advantage of their 30 day return/​refund guarantee, emailed back and forth with one of their reps, Erin. Problem solved. Not only will my account be refunded, but she was nice enough to let me keep the shirt as an apology even thought it was not her fault at all.
That in my mind, is some excellence in customer service. Quick to respond, remedy and solve my problem, even though it wasn’t a huge problem.
Great site if looking for fun whimsical gifts.

Had a groupon, but now I’m experiencing buyer’s remorse.
As a producer, the website is whack, had many random error msgs, designing the products is really fun, but managing the store is cray-​cray-​plus your items are not searchable to the public unless you pay a monthly fee.
As a customer, not happy either. Shirts advertised at $ 9 come up at $ 26 in the cart. We shall see how the product comes out…
Cheers~

I have been known to wear some shirts that draw attention, people laugh, mothers frown at… my mother actually threw out some of my tees before… and I had a fit when I discovered they were missing! It’s just a tee-​shirt, right? I like to see people laugh, I like to hear people laugh, and c’mon, it’s all in good fun!
is a great site to find comical shirts, mugs, aprons, pet gear, décor, cards, and a billion other fun things. But my favorite part is designing your own tee or item of choice! I have done this more than once for different recipients and different walks of life, and never has anyone ever frowned! I will gladly pay a little bit more than the average tee shirt to walk around in the funniest shirt where people stop you and ask «what does that mean?» or «where did you get that shirt?»
I can still see the tee I received AFTER kolten was born… a smiling condom scolding «Remember folks, I’m easier to change then diapers!»… *sigh*…then bursts out laughing! Hey, if you can’t laugh at yourself, what’s the point?!
All about distinguishing yourself from the blahs of mall clothing!

I tried to order several photo tiles online, but I was having problems completing my transaction. I sent an email for help. Nothing (but an automated receipt message). I sent a second email for help. Again, nothing but an automated receipt message.
Fed up, I called to speak with a representative. He was surprisingly helpful.
I received my order promptly after it was finally completed & in their system. Unfortunately, one of the five tiles arrived cracked. They shipped five ceramic tiles in a small cardboard box with only thin, plastic bags as cushioning! I’m shocked that ALL of the tiles weren’t broken upon arrival.
I sent in a cameraphone picture of the broken merchandise. They quickly sent me a replacement. It arrived with the photo off center — I could tell because the text was falling off the side. (See photo.)
I gave up. Not worth the hassle.
Although the phone support is good, the prices are high for non-​existent email support & hit-​or-​miss products.
What if my order were time sensitive because it was a gift? Fail.

I know a lot of us mess around on
to make joke items for threads and stuff like that but has anybody else ever ordered from them? i have to give them 4 stars based on:
–easy upload of images
–online customer support that works
–UPS tracking info provided
–amount of crack to choose from
I can’t tell you what I ordered b/​c it is a surprise for somebody but I can tell you that it is AWESOME!