Best Acupuncture Health Center

To be clear, this is a review of a call that I had directly with Dr. Chen. Calling it the worst service possible would be an understatement. Based on reviews, I booked my wife an appointment. When we moved to the area, my wife sought an acupuncturist with fertility services since we had such positive experiences in SF. Based on Unilocal reviews, we decided to try Best Acupuncture Health Center. What a mistake! This is not the place.
I should have known from the start when trying to book, but that is the least of the problems. Please, please read on to the end. This is not the horrible part, but I feel compelled to share my experience in its entirety and hopefully save someone else from this emotionally exhausting ordeal.
Scheduling: No one picked up the phone after multiple calls, but after leaving a message, someone finally called me back. I tried to give context as to why I was booking for my wife, but Dr. Chen didn’t care about the details (bad sign). I found that odd since 1) I wanted a treatment focused on fertility for my wife and 2) our past experience suggested that she needed a material amount of background on my wife and our process to date. This was a bad omen that I regretfully didn’t realize at the time.
As for the actual treatment, I can’t speak to that since I wasn’t in the room with my wife. However, I can say that she left Dr. Chen’s office crying inconsolably.
Follow-​up Conversation: I can, however, speak about a direct conversation between Dr. Chen and me following the treatment. After receiving a call from my wife who was in tears, I immediately called Dr. Chen’s office. I first tried to talk to someone who couldn’t communicate well enough in English, so I was put on the phone with Dr. Chen. I asked her what she did to my wife to make her feel so horribly? How could she hurt a woman who came to her for help? I asked why she and her team would make statements to make my wife feel as though it was her fault for the unfortunate situation we’re facing. Dr. Chen had no answers and simply kept asking us to come for another appointment, oblivious that her utter lack of bedside manner was having the opposite effect of what the treatment was intended to provide.
The inability to address my direct questions and lack of self-​awareness to understand why her approach is grossly offensive are why I am giving this vendor 1 star. This service did the opposite of its stated intention, and my personal experience with Dr. Chen has led me to believe that she and her team are unfit to provide this service to couples seeking help.
Please, find another acupuncturist who actually listens to her patients rather than attacks them.

I’m a regular here for years now. Everyone acupuncture and acupressure practitioner are skilled. They have multiple locations so choose one that’s most convenient. They r very flexible for scheduling also ;)

Dr. Chen and her staff is amazing. They are like my family away from home. I am 38 and had a rough time conceiving. I went to another acupuncturist in RWC before I started IVF treatment but I didn’t feel she was very good. She had the same technique for every session and didn’t have any real chinese herbs (not the powder form. I was looking for the authentic kind where I need to boil and take twice a day). I found Dr. Chen the day I did my transfer. After the initial consultation, she did acupuncture on me and acupressure. I went to Stanford and did my transfer and two weeks later, I was pregnant. She didn’t want me to come back until a few weeks later because she can only do limited acupuncture on me until after the first trimester. I went to Dr. Chen twice a week to do moxa and acupuncture to help ‘keep’ the baby. She also prescribes different herbs for me based on what my body needs. I am now almost 14 weeks and in the ‘safer’ zone. My first trimester was pretty easy considering I had no morning sickness at all. I don’t know if it’s the acupuncture, moxa or the chinese herbs but I think it all helped. Dr. Chen is really knowledgeable on how to treat infertility. When she did her PhD, she specialized in women’s issues. Now that I am in my second trimester, I go to her weekly and I plan on continuing until I pop this baby out! If you have infertility issues, I would recommend you to go see Dr. Chen. Acupuncture is not a one time thing. You really do need to go weekly so your body is in tip top shape for the baby.

Dr Judy Chen has changed by life — literally. Having attended Dr. Chen for a couple of years for both relaxation & healing (she’s a master at both, and her staff are almost as wonderful), I started attending for fertility treatments & herbs. Incredibly, I was pregnant within a few months. As a woman in her early 40’s I had the easiest, least-​complicated pregnancy, and I fully attibute this to Dr. Chen’s dedicated care for me during my 40 weeks. I delivered a healthy, bouncing boy, much of which I attribute to her.
I’ve referred many friends to Dr. Chen, and each of them are as grateful for the introduction as I was to the friend who referred me.
The San Mateo facility is crisp & clean, and you can hear the birds chirping outside — all very relaxing.

Dr. Judy Chen is truly a master of traditional Chinese Medicine. I went to her 4 weeks after having a baby for a «tune up» to treat my fatigue, bloating, and aches and pains of having a new baby. I also had excruciating wrist/​thumb tendonitis that I was afraid would never go away. After going to 4 acupuncturists, I can tell Dr. Chen is an expert in knowing what sites to treat and gives results after the first visit. She also has a massage therapist who treats in the same visit and is covered in the same cost. He is super strong, but gives the BEST massages. Sometimes it hurt, but it got the kinks out. Parking is easy, treatment rooms are nice with soft heated tables. Getting an appointment when I needed was always easy. I recommend her for a safe, effective, and natural way to remedy any ailments. Only down point is that she’s pricey — $ 75/​visit but insurance covers after your plan deductible.

This is my MECCA. When stresses in life accumulate in my neck, shoulders, and back, I seek this woman. For some 12+ years, I’ve diligently followed her throughout San Francisco neighborhoods near and far and now to San Mateo, though not as often.
Dr. Judy Chen is kind, generous, funny and commands deep tissue massages, acupuncture and other Chinese remedies like no one I’ve met. Ask for more details if remedies you may not have heard of are suggested. If you’re the faint at heart, her methods can render you very sore but not me. She’s helped me through countless tight muscles, back spasms, sore arms and other ailments. The release I feel afterwards is like doing yoga for the first time — very limber, light and relaxed. I sleep VERY WELL for many evenings afterwards.
I’ve also learned she is helping couples with infertility via herbs and maybe acupuncture. She’s helped several couples who currently have infants.
Her latest office is pristine, relaxing and soothing too. Her cell phone may go off from time to time, but the Instrumental music, apple green walls and dim lights help create a relaxing environment.
The start/​end times aren’t always exact, so I keep my schedule a little more open. I hope she’ll start practicing again in San Francisco. Think it’s time I hop on the train to San Mateo for a visit.
She’s at this location on Wednesdays, Fridays & Saturday afternoons. I believe the other days of the week (Monday, Tuesday & Thursday), she’s at the Sunnyvale location. To be safe, call her ahead of time.

All I can say is this woman is 100% the real deal no games or trikery here just real eastern medicine