Asurion

Ok, I’ve now had an experience worse than my most recent debacle with a regional telecom while just trying to buy a service from them…
Let me just say that they are pikers compared to Asurion (or Ass-​urion as they should be called) because their customer service is «half-​assed». They insure mobile phones for all the major carriers including ATT who I have had since I got a cell phone. So, I accidentally crushed my phone by falling on it, so I went to submit a claim. They have a nifty feature where it shows your deductible by putting in some basic information. Pretty cool… $ 125. Ok, so I submit the claim paperwork and it says $ 199. I mean $ 74, that’s a nice bottle of Scotch, so I’m not just going to pay the higher amount…
So, because I don’t have a phone, I use their Chat feature. Apparently they don’t have access to the «Deductible Checker» that the customer can use, so they insist that it’s $ 199. I tell them, «wait, wait, your own site says $ 125» but they say that they can’t adjust or lower the deductible. I’m trying to tell them over and over (because apparently they hire only the dumbest people in the world) that THEIR OWN SITE says it’s $ 125 and yet they’re trying to charge me a higher rate.
There are three rates based on the type of phone and $ 199 is the highest, $ 125 is the middle rate (for my phone) and $ 50 is the lowest (flip phones or something). So, clearly they have either a pricing problem, a system problem, or both (and clearly they have a Customer Service problem), but they want none of it.
So, on the second Chat I get the agent to agree to have it escalated and they will contact me via email within 24 hours. Of course that elapses without any contact (they probably called the phone number that currently has NO FRICKIN’ PHONE associated with it) because I’m trying to get it replaced by a moronic company that can’t get their STUFF together.
I chat back a third time and have to explain everything again. I switch away from the window and she disconnects me. I start a fourth Chat session and get another agent and have to start from scratch. I feel sorry for these people because obviously they’re just ants in the colony, but they’re given no backup when escalations are necessary and I think they just intend for the agents to grind the person down until they just succumb to their will.
It’s disgusting and they should be absolutely shut down by the government for fraud if my experience is any indication (and it seems from Unilocal that it is). I know that most of the people that had good experiences with this company aren’t going to extoll their virtues on Unilocal,but I would not be surprised if there never were good comments about this company given what they try to do to keep you from fighting the incorrect deductible.
As soon as I get a new phone, I’m going to give SquareTrade a try.

It’s sad a company like this is still in business, robbing people of there hard worked money! We buy insurance for protection because we are trying to protect our assets, and this company lies and makes it seem so easy to file claims! They make it so hard and even if you talk with someone they are the rudest people I have ever dealt with,

*My actual rating is zero stars*
The worst company I have ever dealt with! I was told I would be charged $ 50 to replace my phone, after fighting with them for weeks to even replace it, and then get a bill for $ 199. They claim to have all our phone calls recorded EXCEPT the one where the claim is finalized and I am told my fee is $ 50. They don’t care about keeping their word, losing customers, or even claims to the BBB. All they care about is getting as much money as possible. I’ve been treated VERY rudely, called a liar, and LIED to, just to get me off the phone. Who tells their customers they will be charged $ 50 after putting them through hours of hell, then charges them 4 times the amount? ASURION. I will be telling EVERYONE how they lie and cheat their customers. Just check out their unresolved complaints on BBB. Look at how they talk to people even through email. They just throw a bunch of copy and pasted legal jargon at people and call it a day.
FYI Cell phone customers– You do NOT have to use Asurion. There are plenty other phone insurance companies out there that don’t LIE AND CHEAT their customers, they actually care about keeping you as a customer, not just pretend to on Facebook AND they’re cheaper. Esurance, Gocare, SquareTrade, Ensquared, Protect Your Bubble, and so many more! Do your research people!
FYI– I Wrote this comment on their Facebook, and they deleted it and blocked me. I had friends write it for me, guess what they did to them?
Too bad they can’t stop me from private messaging all of their customers that post on their Facebook. Yep, I’m personally writing to all of them.

If I could give this company lower I would. I have been paying for insurance for 18months. Last weekend when I had to make a claim, I was told by Verizon to use the Asurion claim page on-​line. I did, seemed easy enough. Then I got on-​line and found that numerous people were angry about the «refurbished» quality of the phones sent out. I called Asurion to request a New phone or to even find out if they had my phone in new condition. I could not get any help with either. My new phone has not even shipped and I was told that since i put in the claim ON LINE like I was told to do by Verizon, that they could not help me over the phone. I could not even get a call back from Asurion. I have tried to call for two days and spoken to numerous people in exotic countries but alas this company has HORRIBLE customer service and is not worth the price you pay for the insurance. I have paid 126 $ in insurance monthly, 100 deductible for a phone that will be «refurbished» that I could have purchased on EBay for $ 70. Don’t be a sucker. pass on this «insurance» they actually will not insure the quality product you had. They will send you a reject for the twice the price.

The company underwrites insurance for sprint. OK I got a replacement phone and within two months It quit (remind you with a $ 200 deductible) well I called them and they said you have to handle it in the store and gave me a claim number. The corporate store said they do not do any warranty work. Back and forth, the corporate store and their own underwriter even hung up on each other over the phone.
Ironic part I have only found Asurion to be licensed in California under motor club for road side assistance, nothing else.

I wish I could give Asurion LESS then a star. This company is AWFUL. Over the years, I have had Verizon Wireless, they have sent me nothing but awful phones that have not worked. I have went through almost 20 phones, and they all have not worked correctly. Asurion’s cost is way to high to be spending me phones that do not work. I recently just switched to AppleCare for only 5 $ more a month, and I am much happier.

Honestly; I tried to file the claim 4 times and it just wasn’t working. It shows up as submitted and complete; but it is completely bogus. The only way I was able to get it to work was to complete the entire process online and then call a phone number they barely provided and enter it all again. Really irritated, not to mention it still costs $ 169 for a refurbished iphone. Such BS, why do I bother??! Didn’t find out there was a problem until it was too late and I had to wait a week for the phone.

They wanted to charge $ 130 to replace my phone that was over a year old. With the $ 80 plus I had spent just having it insured that’s about $ 210. I could get a much better phone with my upgrade for $ 230. Big ripoff. I would recommend just keeping your old phone as backup and save 7 dollars a month to self insure yourself

Do not get the Asurion insurance from Verizon. $ 10 a month, then you still have to pay $ 169 for the replacement phone — and — most importantly — They do NOT SEND YOU A NEW PHONE. My «refurbished» Iphone arrived with scratches all over the screen. Pretty much a total waste.

I recently filed a claim that I lost my iphone to this company. The woman named Wanda told me that I should be receiving it the next 3 days because it was weekend & a holiday (Martin Luther King). But I called back & talk to her that I found my iphone & I wanted to cancel my transactions & reimburse my money back which I paid $ 169 for the copay which is taken right away on my bank account. She told me that I have to wait 3 – 5 business days for the company to pay me back. They took my money on the 17^th of this January same night that I ask them to reimburse me, but even until now_​I haven’t received anything. It is almost 2 weeks now! And when I called them, they told me that they have to file it in paper works because it was filed online & I have to wait another 5 – 7 days again! WTH! It took them minutes to take the money out of my account & then, it took them what? almost 3 – 4 weeks to process my reimbursement? Or do they have plans not to give my money back? Plus until now I am still paying for that freaking insurance every month! Forget adding this insurance company in your carrier! I would rather next time go to best buy & add their offered insurance. At least just drive there for a mile then you have someone to talk to in person. And see the unit & try it right away. This? forget talking to them over the phone & wasting your money & time for them! Let’s see if they give my money back! greenback suckers!!! grrrrr!!!

Ridiculous process to replace a broken phone. First I go ito Sprint ans they say call this 800 number then I call and they say use the online version, then I go online and it says I would be better serviced by the 800 number and then I’m referred back online for an affidavit which needs to be sent in prior to restarting this whole process… really??? What happened to walking in a mobile store and getting it done right there?
What happened to customer service!!!

Paid $ 5 a month for 18 months, then had to make a claim. $ 100 deductible. Was Sent a used phone, with a Hazy display, and now not working after 1 month. What good is insurance if you get used equipment in return? Weak.

After shattering my new iphone, I thought, «hey — isn’t it great that I paid that extra money for insurance?» Wrong! Verizon’s mobile devices are covered by Asurion — a company that seems to be doing it’s best to not honor my claim. First, I had to fax them my claim form — they can email forms to me, but cannot recieve email or scans or uploads (yes — they cover actual technology, but do not use it themselves). The, on the claim form, where they asked for the IMEI number, which I gave them, what they really wanted was the MEID number. Of course, I couldn’t just give them that over the phone. I was told that I could upload the documents this time. They sent me a link, I happily scanned my documents and tried to upload them. Nope — too big. Ok, so I reduced the file size — but now the link doesn’t work. And the ‘live help’ option has gone away. And the live person I had on the phone doesn’t exist anymore. So, I have to go off and fax the documents again.
At this point, the phone cost $ 199 (thank you upgrades). The deductable would have been $ 179. I have paid the deductable, plus $ 6 in faxing fees (the first fax was «unreadable») and have used at least three hours of my time trying to deal with them, driving to the fax center, etc. My ‘such-​a-​deal-​of-​an-​upgrade’ phone has now cost $ 504 — and I still have a shattered screen.
So glad I didn’t just spring for a droid. Not.

This company underwrites the insurance for Sprint’s mobile devices. I recently had to place a claim with them and the process couldn’t have been more smooth. Their website walked me through the entire process so easily that I never needed to contact a human during the transaction. The phone shipped immediately and I can’t complain. Worth the $ 5.00 bucks a month for my Virgin Mobile cell phone.