I recently had an issue with my HP laptop, although a minor issue, Raul from Snappy-Tech, made it a point to take care of the problem quickly! He was very professional and I have to admit the one thing that impressed me the most, was his respect of my time! He made it a point to let me know that he was on his way by calling me personally. I believe that personal service has become a thing of the past and it makes me feel good to know that Snappy-Tech has brought personal service into their business!