Bank of the West

Wish there was a ZERO stars… I have been with Bank of The West for over 10 years and although it’s a hit and miss regarding customer service, today was unbelievably bad! I don’t normally come to this branch (Only been here a handful of times) but during lunch today I happened to stop by for what I thought would be a quick withdrawal… I was so WRONG! The older Caucasian teller was quite rude even when I walked in, I stood in line even though there was not one soul in there other than the employees, it took her two minutes to even acknowledge me. As I walked up, I stated that I would like to withdraw money, I had my card and slip in hand, completed and ready to go. She asked me to swipe my card as she proceeded to start my transaction… or so I thought. She was actually looking up my original signature and making a comparison.
She told me I had to sign it again on the back and wouldn’t even push the paper towards me, I had to reach over the partition with my stomach resting on the corner just to get it because she was too lazy and rude to hand it to me. I not only complied, entered my PW, gave her a copy of my ID and was going to hand over any and all cards or ID’s in my wallet to confirm my identity. She then declined my request based on the fact the «the signatures are not identical» I then explained to her that it is nearly impossible to replicate the signature 100% each and every time. She says «Well then… looks like you’re gonna have problems aren’t you?!» She went over to the Service Manager with a copy of my agreement and she even scanned all my signature attempts to show her.
I could clearly hear her say «well it’s different, not identical so I told her no». To which her Manager replied «Take a look at them, they are VERY similar» she told her to finish the transaction. I was so humiliated by this point since there were a few customers in line. When she counted the money back to me, she counted very loudly and again made me reach over to get my money. It was alot of cash and when I asked for an envelope she acted as if she had to cute down a tree, make her own paper and create an envelope from scratch. I have never had this problem at any other Bank of The West or any other financial institutions. I will not be coming back to this location and I am definitely calling their corporate office to file a complaint. This is a damn bank lady… and you are not an FBI criminal investigator who is highly trained in Financial Fraud!