I have shopped at Tommy Bahama for over 15 years buying for myself, family, and friends. I estimate I have over 100 articles of clothing myself. I love shopping at the ATX Domain retail store and I’ve always enjoyed shopping at the Outlet in San Marcus until last week. I purchased 5 shirts and a pair of jeans. The jeans were one size larger than I normally wear and I was a little reluctant to purchase them. I bought everything and left but kept thinking about the larger size jeans and decided, how to think they would fit so I turned around and went back within 15 minutes of the purchase to return the jeans. Wrong, the manager was called in and refused to take them back and give me a refund. She said it was not their policy and I could shop and find something else. I explained I had already shopped and bought 5 shirts I liked and didn’t find anything else I couldn’t live without. If I had found other items I liked I would have bought them. She totally was rude and in my opinion very unprofessional. Not at all representative of a Tommy Bahama employee. This is 5÷27÷2015. Hopefully she will be gone shortly and can get her previous job in fast food back and someone with the values Tommy Bahama requires takes over the management duties.
Cari P.
Classificação do local: 5 Austin, TX
Excellent place to get the tropical attire for the beach, cruise, or vacay! Very attentive staff, pretty large store and tons of sales! Save some bones $$ by going here instead of the regular TB! Then Bön Voyage!