Texas State Optical

Worse place ever I did my eye examination back in October I just picked my glasses up this Tuesday I did a reversal on insurance to go from contacts to glasses which took over a month an half to do I called them and they were just like oh we haven’t heard from the insurance. I show up and there like oh the glasses are ready so why wasn’t I called. I told 2 different people that for my refund check I wanted to pick it up not mailed they said that was fine here I am now for an adjustment and asked about the refund and they said they mailed it no one here listens to you

I’m not sure why their rating isn’t higher. They were awesome! I’ve had to have eye exams for the past 10+ years. I went to sign in and one of the ladies looked up from what she was doing to make sure she greeted me. The woman that took me back was very friendly and explained everything very well. She completed all the routine tests, pictures and a new test that replaced the «puff of air» test (sooooo much better). The doctor came in and delivered speedy service! I’ve been through this a million times and they could tell so they conducted the appointment as so. I would highly recommend them.

Amy Gonzales has provided exceptional customer service every time we’ve been in to TSO, and was super helpful when we found ourselves in an emergency situation. We’ll never go anywhere else!

Reason for three stars is Doc Stanfield is wonderful but I had to wait for almost an hour over my appt time to see him. Staff was mediocre, the place was packed… (apparent scheduling issues) and since I waited so insanely long to be seen my rating would be a one star overall, but Dr Stanfield kicked it up 2 stars. Not sure if I recommend this facility due to horrible wait time.

Like many of the reviews on here, there was a small glimmer of poor customer service for my visit. The optometrist and his assistant were very friendly, sociable, and concerned with my needs. The front desk was kind as well. Sadly, once I reached the table to try frames on, the assistant there was disinterested and would recommend frame styles that I specifically said I didnt like. And after an glasses I tried on, they replied «those look good/​great/​better» but all in all, didnt seem to care. They just kinda sat there… it was a bit awkward and unfriendly. But overall, my exam was excellent and had a large assortment of frames.

I had such a wonderful experience with San Marcos TSO! Dr. Stansfield was such a pleasant and gentle doctor who communicates well, and his staff were amazingly patient and thorough. Thanks y’all!

Dr. Stansfield is great. Along with Cody his assistant. If you can tolerate the front desk staff you will definitely get the best eye examination services once you are seen by the doctor. My daughter is always at ease with Dr. Stansfield. Again I deal with the rude front desk staff because my daughter really is at ease with Dr. Stansfield. In every survey I complete for my underage daughter and/​or myself I always comment on the rudeness of the front desk staff. Hopefully, Dr. Stansfield will start to listen and replace the rude front desk staff with professional staff who are helpful, kind, informative and pleasant. I rate Dr. Stansfield 5 stars but the front desk staff brings the rating way down.

There is a reason the reviews are so poor, They have horrible customer service. There are a couple of folks here that are good (like the ladies that help pick out glasses and lenses) but the front counter staff is beyond horrible. I will not be coming back to this place. Stay away and find a provider that cares about delivering service to their customers.

This place is affordable which is why I initially checked it out. However the staff is SO RUDE. I honestly don’t think its worth the savings to have to deal with these people. I would save yourself a huge headache and go somewhere, anywhere else.
On second thought the doctor was actually very nice and professional but it wasn’t enough to make up for having to deal with the extreme unpleasantness of the front desk staff.

The people who work at the desk are awfully rude. If I owned\ran this business I would not want my first impression to be any of the people whom have (lack of) greeted me.
I would say I enjoyed my tech and the doctor, he was very nice and would be the only reason I would go back, which I will not, EVER.
After paying for my contact exam and ordering contacts, the receptionist would not give me my info the first time. The second time she stated «well, its going to take a while» I wait 10 minutes while she types on a computer and writes things down. She huffs and walks away from desk.
I do not think they worry about customer service.

Well the Staff was very friendly and made sure my daughter and I were comfortable. the Dr. did a great job in explaining and listened to all my concerns. He spoke in simple terms and made me feel he was passionate about finding the right prescription for us … They have a Great amount of different designs of glasses and We walked away with glasses we LOVED

I had a great experience at the San Marcos TSO. I have always had a problem with the glaucoma test because, for whatever reason, I just cannot deal with people & things touching my eyeball or getting suddenly and literally all up in my face, but they made it easy and painless at Dr. Stansfield’s office. The last time I went to get my eyes checked, it was at a place in Austin and I had braced myself for the old puff-​of-​air-​in-​the-​eye test, which I’d always hated, but I felt mentally prepared. I then found out they don’t do that anymore, and the nurse was going to put 2 kinds of eyedrops in my eye and then I would get poked in the eye with some kind of instrument. I could not sit still long enough for the nurse to put the drops in my eyes, and she wouldn’t let me do it myself. She ended up treating me like a child, attempting to guilt me into doing the test, threatening me because I had signed a permission form, and essentially insulting me. Because of that, I had put off getting my eyes checked for about 4 years.
At TSO in San Marcos, they used equipment that meant I would not have to have my pupils dilated or numbed — no eyedrops. Just a camera to take a photo of the back of my eye and a little gauge thing that felt like little more than a hair in my eye. I was still twitchy about it, but the technician was very patient with me and even laughed with me when I started laughing at myself rather than threatening or insulting me. Dr. Stansfield also very clearly explained the results of all the tests and what everything was, so I felt fully informed about the health of my eyes when I left. I will definitely be going back — and not putting it off another 4 years, either.

I had a most aggravating trip to the optometrist. It took me two hours to get in, get seen, and get out with a new prescription. Not only was the wait time to get seen ridiculous (there was hardly anyone else there besides me), but I felt the technicians and the doctors were all behaving in a very unprofessional manner. Things that happened while I was there include:
1. The technician who was doing my diagnostic exam forgot to record another woman’s eye pressure on her chart so he «winged it» and gave an estimate.
2. During the middle of my actual eye exam, my doctor stepped out of the room to get a message about parking for the building and then waltzed back in and asked where we had left off.
3. I could hear another technician through the very un-​soundproofed door telling her fellow employees what a leader she is and that’s why she doesn’t have a jail record like all her friends.
4. Had my doctor mislabel my chart with me having an astigmatism in both eyes when I only have an astigmatism in my right eye (which she had reconfirmed for me during the exam, though that’s not what she wrote on my chart).
Needless to say, I am concerned about the quality of care I received. My follow-​up exam was little better with the doctor barely glancing at me and rushing through a litany of questions before hurrying me out of the exam room.
I am currently in search of a new eye doctor.