Skay Richard M, OD

I wish I would have read some of the other reviews here prior to going to this office for reading glasses.
I went in for a simple eye exam and a pair of reading glasses. I had never had glasses before so this was all new to me and I was looking to the Doctor and staff to make the appropriate recommendations for me. I was told «we want you to be happy, we’ll do what it takes to make that happen». Well, that is until they have your money. Before I knew it, I had been up sold to «progressive» lens even though I was told my distant vision was better than ²⁰⁄₂₀ and only needed glasses for near vision. When the glasses arrived, they were horrible, completely unusable to me, but I was told «go home and give them some time, it takes time to adjust», so I did, 2 weeks later the glasses were on my desk and I was using the $ 20 Wal-​Mart «cheaters I had been using with great success for the previous year (this after spending $ 225 in co-​pays for «progressives» and «non-​glare coating».
I went back and told them I couldn’t use them, they were giving me headaches and creating a lot of distortion. They then informed me I am allowed one «re-​do» after which any other changes will cost me (by the rude lady that works there). I told them I wanted reading glasses (single vision) which is what I originally came in to get but was pushed into progressives. She said they will make me one «re-​do» but there is no refund for the progressive up charge «co-​pay» that I had already payed ($ 125!). She tried to play it off as the insurance company doesn’t allow refunds of the co-​pay, but the co-​pay is between the doctor and the patient, not the insurance company (it is intended to cover what the insurance doesn’t).
So I go back to get my reading glasses that I originally wanted and she reiterates that I will NOT be getting a refund for the $ 125 I paid for the progressives even though I didn’t want them, wasn’t exactly sure what they were and ended up returning them! So I said to her «So basically I have now paid $ 225 in co-​pays for a pair of simple reading glasses that I could have went and bought at Wal-​Mart for $ 25, she looked at me and said «Yes»… YES!!! Unbelievable. In addition, the glass case they gave me (supposedly brand new) has a huge scuff on the front and there was no offer whatsoever to even change it out so it doesn’t look like one that was kicked through a parking lot.
It is a shame, because on my first visit the doctor seemed nice, but the lady that works behind the desk is awful with customer service and all they seem to be interested in is getting your money and hanging on to it, don’t buy their «we want you to be happy» line, it is total BS.
Next time I need an eye exam, I can guarantee you I will find a different place to go.

I have been going to Dr. Skay for a few years now and am never disappointed. The ladies at the front desk are very kind and helpful. Dr. Skay takes the time to explain in layman’s terms what is going on with your eyes. He is very professional and social. I never feel pressured to buy what is not needed.

Husband and I have been longtime clients of Dr. Skay. He and his office staff are always professional and courteous. He is very knowledgeable and thorough. He is always on time and we appreciate that with our busy schedules. I highly recommend Dr. Skay!

the staff of this office is very bad no customer courtesy. you talk to them for an appointment and they says that they call u back and never do. i dont like thiz place is suck.

bad customer services .
is not good place they talk to the customers bad the lady that works there has bad language…

I went today and left with tears in my eyes! I got there 20 mins late as couldn’t find the place –sorry but happens– but what shocked me the most and upset me is how cold hearted is the doctor! I took my 9 weeks old baby as I have no one to leave her with, she began crying and one of the 3 ladies that work there offered to pick her up but he coldly said: no, we don’t run a nursery! The store was empty anyways! I should have left them but stayed as I needed to check my red eye. She carried on crying and my heart was crying too! At one point I picked her up as the visit was done. He walked me to reception without offering to help me carry my bag and baby seat as I had the baby. After exchanging 2 words with reception he walked out without saying goodbye or thank you to me!!! I found this so rude and unnecessary! As I was filling the paperwork I asked the ladies if he was upset and was told he’s always like that! I rather give my $ 168 to someone with a heart, compassion and education! Wasn’t he a baby once? The older lady there was great.
And by the way I had to tell him about my eye, didn’t he see I have a red eye! He didn’t even ask why i was there for, he assumed! I don’t write reviews but I couldn’t let this one go!

I went for my eye check up this morning and is happy to say that Dr. Skay and his staff are very friendly and patient in explaining the intricacies of the eye exam. Other than the usual check, Dr. Skay was very thorough and provide lots of info on how to better care of my eyes. One of his employee, Eva, is super friendly and did a great job of explaining my insurance benefits and recommending the apt eye wear. :)

used my vsp benefits on a pair of clears and a pair of sunglasses, went from progressive clears, no peripheral vision and I told them I need something for night driving, they re-​examined me and went to single vision, and now I can’t read my flat screen from 20 ft., driving, street signs aren’t clear, sunglasses correction, right eye clear, left blurry, same as the clears, to make matters worse I told a friend I work with that I was going here because of location, I hadn’t received my glasses yet, He went there and had problems as well, and reminds me of it occasionally. folksy, well credentialed, but possibly over the hill more than old school,

Dr Skay and his support staff are helpful. I appreciated the thorough exam and the assistance in picking out my new glasses.

The doctor is very nice and seems to do good work however his support staff are less to be desired. I was okay with this place but our interaction just started off wrong. First I called the lady at the front desk and inquired about their services and how much they would cost with my insurance. They told me at most 40, I was thinking great, I’m going!
So after my exam it turns out my insurance didn’t cover something so my total was 85. I didn’t make a big deal, I figured stuff happens and I paid and left. I then wanted to get some glasses but found a great deal somewhere else, I called in to get my prescription and I was told it could only be mailed or faxed, since I don’t have a fax I opted for mail. 2 weeks later I called again and they assured it will be mailed. 2 weeks later I called back and spoke to the office manager. About two weeks later I get my prescription and it was only my glasses but I also wanted my contacts. So never mind that I get my glasses. Sometime later I need more contacts so I call to get my prescription faxed to my new doctors office and they said they can’t because doctor is on vacation for a week. I’m like what? So I cannot get a prescription that should’ve been a mailed almost too months ago because I have to wait for the doctor to get back? And after I explain my frustration with this office she hangs up on me and doesn’t take the fax number to get my prescription too. I call back and I end up driving there. I’m not a patient there any longer because of all this, it should not be this hard to be a paying customer to be brushed aside and be treated so unprofessionally. The staff needs training on customer service and to fix their faces because when they interact with the public your facial expressions tell a lot. Horrible experience.

Be very careful. I called to see if they accepted my insurance in which they responded yes. They did, but it was some muted «discount» version of it. My daughter was already having the exam when I started asking cost questions. Turns out an exam would be $ 42, lens $ 40, frames would yield a $ 10 discount, and a 15% contact reprieve.
My insurance is good, but turns out only at places that really accept it. Makes sense to me, but I felt it was ridiculous that they lured me in there as if they truly accepted the insurance.
Out $ 42 for nothing. The only positive thing was that I didn’t go berserk in there to stop the exam from finishing and refuse paying. Kids were around so I was able to exercise self discipline. So that means the meds and shrink are working… right?

My family has been to Dr. Skay multiple times over the last 5 years. Dr. Skay spends a lot of time with each exam in order to get the correct prescription. He has a great personality and quite humorous. I strongly recommend Dr. Skay for your eye care.

Excellent service and very thorough exam. Great quality glasses at a fair price.

Skay is a very friendly and a great eye professional. I would recommend him to friends, However his staff the two ladies in the front are two very rude individuals.
I have been two him 3 times and once for my son and I am no longer going back because of how they treated me. the younger gal is newer and even her being new she treated me awful. I attempted to make an apt recently with my new eye insurance and she told me why don’t you call me tomorrow when you know the id numbers to your insurance…
WHY TOMMORROW? It would have takin me a few seconds to take it out of my wallet.

Thank you Dr. Skay. Your attention to detail is a great asset. My latest par of progressives are crisp and clear in all three ranges. I really do enjoy them and now I keep them on more then letting them rest on my chest when not reading. I often forget I have them on. Your friendly staff in the office were very helpful as well.

If you want personal attention and service like you used to get in the good old days by a real doctor with an old school vibe I’d say this is the place. It’s weird to pick an eye doctor from Unilocal,but then, how else do you randomly choose one?
I’d been just driving up to OC the last couple of years to see my eye doctor who knows my history but it turns out she’d moved to a new practice and the thought of filling out the transfer forms and such just didn’t appeal to me. Plus I was over a year overdue on my eye appt and since I need contacts to function I had to buck up and go for it.
Dr. Skay and his trusty sidekick Jessica (AKA front office wonderwoman) were awesome and I’m so happy I found them. The first day I pulled up and saw the location I’ll admit I was a bit nervous but I’m really glad I didn’t run. You almost feel like you step back into time, not because the equipment (which is all shiny and new) but because of the level of service and friendliness and genuine «hey, take care of your eyes» speeches and quizzes the doctor poses during the exams. He has a great gentle manner and a comforting sense of humor.
I highly recommend going here, you’ll feel like part of the family in no time. I went back a couple of other times for contact fitting checks and then to pick up my order and it felt like I was stopping in to a doctor I’d been going to for years. In a good way of course.

I been going to Dr. Skay for about 7 years. Everything the above reviews (and most of the Yahoo reviews) say I agree with. In addition, I’d like to add that I’ve had glasses made by other doctors in the past and they have been OK, but nothing like the precise «fit» that Dr. Skay’s prescriptions are. I swear, the guy is a wizzard at getting the prescription exactly correct for my eyes … to the point where I almost feel like I’m not even wearing glasses. He is the best! I hope he never retires.

Thank you Dr. Skay’s office! My son in law was visiting from Northern California. He tore a contact lens and had no extra ones. We called Dr. Skay’s office and they helped us immediately. They had a prescription faxed to them, and gave my son in law a trial pair of lenses for no charge. Thank you!

Dr Skay is very professional and a
good guy.

I got LASIK, and also moved out of North County, so I haven’t seen Dr. Skay in 5 years… So take this review as one from 5 years ago, I’m sure he’s probably still providing great service. Dr. Skay is very thorough when he examines you and not only will he talk about the health of your eye, but you can talk to him about other general health issues, he understands that not all of us visit our doctor on a regular basis, so he can offer useful advice for other areas as part of your exam. VSP accepted.