Shell

The gas prices here are always great specially if you pay with cash not card. The employees are always friendly.

Annoying vendors trying to fix your windshield, spray some cleaning stuff on your car, etc. No way to just get gas and go. Too bad because prices are generally pretty good.

Car wash didn’t dry my car AT ALL! Went inside to ask the shell attendants what they could do. They from the start weren’t concerned with helping me and told me a refund was not an option neither was getting another car wash. They called the manager and he wasn’t gonna help us at all either. Worst customer service EVER! And looking through the other reviews this place is a hell hole. Don’t ever come here!

This car wash left a huge dent in the back of my vehicle! It slammed repeatedly into the back as the rollers went around — clearly not made for anything larger than a small car! The whole van shook as it happened. After the company made an «investigation» they «reviewed the tape» and said they couldn’t be responsible — and the tape didn’t show the wash damaging my vehicle. I took the manager right outside to see it after the incident and he pretended to be all nice and helpful as he wrote up an incident report. A week later he said «he couldn’t prove that the dent wasn’t there before I washed it» and said «everyone knows a car wash is at your own risk»!!! Umm, no, it’s not — especially when there’s no sign that says so! I will be pursuing this until they pay for the damage. DO NOT TAKE YOUR CAR HERE! I see that I am not the only one with a damaged car from here.

Worst car wash ever and the manager would not refund my $

A gas station is a gas station to me. I’m in and out. But today, I decided to Unilocal about it. Apparently, there are 3 hoodlums (not really hoodlums) hanging around there and they offer to fix your windshield). Supposedly, they are working with Shell or some crap like that. Here’s exactly what happened.
I drove my husband’s car to gas it up. It has a very visible crack on the passenger side front window. Ok, now that I’ve painted a picture… and for the record, I HATE being approached by random men at a gas station. It never has a good feeling to it.
Hoodlum: Hi! Happy new year. Can I ask you a question?
Me: *eyebrow raise*
Hoodlum: Can I inspect your windshield for any nicks or damage to it? We’re a company working with Shell to help you out.
Me: No thanks. I’m good.
Hoodlum: Are you sure? It’s free. It won’t take long.
Me: No. I don’t want you inspecting my car. Thank you.
He backed off, but not for long.
Hoodlum: *sees the crack on the window*- Can I ask you a question? Did this start as a small crack and then spread?
Me: Yes
Hoodlum: Well, California law states… blahblahblah.
By now, I totally tuned him out because what he was stating was UNTRUE. I won’t even list what crap this guy told me but it’s not true.
Me: I’m not interested. I don’t want your services.
Hoodlum: Well, I’m only trying to help.
Me: No, you aren’t. You are only trying to harass me. I’ve told you three times I don’t want you inspecting my car or your services.
Finally, he laid off but mostly because I was literally replacing my gas cap and about to drive off.
I won’t return to this location.

Horrible. For years they has had people praying on customers to «fix» the Crack in the window. I just want to put Gas I my car.

I’m a a regular visitor to this station, it is on my route from home to the office. Several times I have noticed 3^rd party companies with an easy up trying to sell you services, approaching cars and hassling people. Today it was a windshield repair outfit who looked to have hooked an older lady on the service. I asked the attendant and she said these companies pay the leasing company to set up shop at the station. I have never seen this at other stations and I’m sure shell would not approve. I would avoid this station.

Came in here very late at night and bought some goods from the convenient store. The clerk inside (a male) had horrible customer service skills and was more occupied with using his Smartphone than taking care of me. I sat there and waited to purchase the things I came in for while he was clearly more interested in using his phone. He had zero personality. It’s a given that if someone’s working the graveyard shift that they are probably exposed to weird people, but that doesn’t excuse the total blantant disregard for customer service.

Consistently surly attendants. Annoying sales people pushing products while you try to pump your gas.
But the incident that made me stop going there was when the auto-​shutoff on their pump failed causing half a tank of gas to spill on the ground.
It was easy to determine the price I was charged. And they could have reimbursed me for the cost. But instead they gave me the runaround when I wouldn’t accept a free car wash and ten bucks as compensation.
It’s the insulting customer service that’s more of an issue than the money. Why spend money at a place like that?

Poor service and cheap owners. Car wash was down for «maintenance», when it was up and running again, the good old trusty $ 5 wash turned into a $ 5 rinse! No more suds, you have to upgrade in order to «wash» your car.
It used to be a good deal, now at $ 5 it’s a rip-​off for just rinse with water marks when it’s done.
Looks like I’ll be going else ware for a real wash. :(

Bait ‘n switch on the pricing.

The price on the pump says $ 4.05 but the actual price was $ 4.13. When I told the staff she said that was the cash price. I had paid with a debit card… that’s cash. The 76 on El Camino Real in Encinitas lowers the price when using a debit card. She said most stations have their cash price on the pumps. I don’t think so.

I get gas here on occasion when passing through San Marcos. The location on the corner of Rancho Santa Fe and San Marcos Blvd is convenient for me when returning home (going south on RSF). I’ve used their car wash a couple times, too. It does about as good a job as those automatic car washes can do, but I have since switched to mostly hand washing my cars.
I have noticed that this location is often one of the cheapest places to gas up in this part of town.