SewingMachinesPlus.com

I see mixed reviews on this business and really don’t understand why. I have shopped here, attended classes here and also had the pleasure of collaborating with them on a local crafting event a few years ago. The staff is always right there when you walk in, ready to greet you. They are super knowledgeable and the selection is unbeatable. I am always amazed at how they seem to stock everything. Unlike the big box stores that I swear are always out of what I need. I know if I go to Sewing Machines Plus, they will most likely have what I am looking for and of course desperate need right now! :) .
I have also used their service department which was super reliable. Not only do they tune and service my machines, they were honest in telling me they couldn’t get a part for a really old machine I had and they had tuned it up but didn’t charge me becuase the part is not available any more.
They are active in the community as well, donating gift cards and machines to local auctions and being very open to any way they can be a part of the local community and crafting community.
I especially love the classes and events. They want you to know how to use your machine! And they give you the tools to keep learning and growing your skills.
In this current trend of DIY, I can say that this store is a rare gem that has been around for a very long time. I would definitely recommend them to anyone that is looking for a machine, vaccume, iron, or supplies. Check our the scissor selection next time. That might be my favorite part! I’m kind of a scissor junkie! Oh and die cuts! Great selection of die cuts too!

We stopped in to Sewing Machines Plus on Black Friday to look for a sewing machine for our 8 year old daughter. Our sales representative (Sheri) was extremely helping and we were able to find exactly what we were looking for at a great price. We’ll definitely be back for any other needs as well as to take some of the classes that are offered.

Living in North County San Diego, Sewing Machines Plus is a great place to buy a sewing machine, new or used. They beat all the local competitors, in terms of selection and price. They also carry parts and accessories for almost all the popular sewing machine brands, and many are in stock at the San Marcos retail location. So why only three stars? I read Unilocal reviews regularly for many of my purchases, and I believe it’s important to protect the integrity of this particular website for that very reason. I give Sewing Machines Plus three stars because they are below satisfactory when it comes to returning phone calls. Most callers are okay with leaving a message, but there is an expectation to receive a return call by the end of the day or at least by the next day.
Case in point, I referred a very motivated new sewer to Sewing Machines Plus for the anticipated purchase of a new machine. I emphasized the importance of buying a machine from them (versus JoAnn’s) because of the lessons she would receive with her purchase. I told her to ask for a specific sales representative. She called ahead of time and asked for this person, who was not working that day. She inquired about her schedule for the remainder of the week and was told she would receive a call back. She did not get a call back that day or the next, and called again three days later. Her messages were never returned and she decided to travel to OC to purchase her new $ 1500.00 sewing machine.
Sewing Machine Plus is pretty much the only game in town for quilters and sewers in North County. I, for one, am glad they are within driving distance because again, they have a great selection of machines, parts, and accessories. After reading other Unilocal reviews, returning phone calls in a timely manner seems to be a common complaint

Our company
purchased an embroidery machine from this store. The owner was so helpful and even gave my husband a tour of his store. Made us feel comfortable. He gave us a 2 day training with Janet and she came up to our warehouse for hands on training. Our employees learned alot. We are now wondering why we didn’t do this sooner! We can’t wait to add our next machine to to the business:)

I ordered a smp-​786 478 376 Qnique Long Arm Quilting Machine 4 months ago and have been dealing with the worst customer service of my life. I have received invalid tracking numbers multiple times. the most recent bad tracking was after another customer service call today and they promised the machine would be delivered today by 7pm and it never showed up again. I checked the tracking number on ups and it is invalid, check the tracking number on
and it shows up with lies about being delivered today by 7pm. I still have not gotten all my order after four months and everytime I patiently and politely call customer service they make the problem right over the phone with many false promises. Shortly after I get off the phone and check the validity of their promises I find out I have been lied to yet again and given another fake tracking number. I have spent thousands and thousandths of dollars and have no products and can’t get any answer as to what is going on with my order from this company.

I have been going to this megastore for several years now and the service has always been exceptional. The staff is knowledgeable and friendly, for someone who hates driving, I don’t mind driving 30 miles each way just to bring my machines there for service and to purchase accessories. They have earned my trust and business, if they are not doing a good job, would I have bought 3 sewing machines and a serger from them? I am just like a kid in a candy store whenever I visit this store. Great job guys/​gals! Ask for Torrie if you are in the market for a machine. They carry machines that fit all budgets.

This place is pretty awful. Along with everyone else, I agree that the customer service is HORRIBLE. I went to the store to look at some of their
first they were nice but once I told them my price range and that I wasn’t ready to buy, they looked at me like I was dirt. Then, when I asked about price matching… eyes rolled in the back of their heads!
They said they would price match, but once I called back, ready to buy, they informed me that I would not be receiving the free classes or free year of servicing. I didnt expect everything, but I thought that they would at least come down on their price or give the free year of servicing to be competitive. Nope. All or nothing. Their price with everything or just the machine. The whole time they were just rude about it. They could care less about keeping your business. It is their way or the highway. Don’t expect any negotiations on their part AT ALL. Maybe it was because I wasn’t looking at $ 1,000 machines… I don’t know.
Still, they say they are a «mom and pop shop» but they certainly don’t have the customer service I expect from one. Plus, they have loads of staff (8+ at one time) and they are all VERY busy. So… I don’t know at what point you no longer call yourself a «mom and pop shop» but I would say they have hit it.

Awful customer service.
I have tried too long to get a response from sewing machines plus. I called Bernina and they told me the part is available but that I need to go through a dealer for the part. I went to the store to get a generic brand part which they said would work on my Bernina and it does not. I called them on 3/​25, ³⁄₂₆ and ⁴⁄₆. I have had 3 different people from sewing machines plus promise they would call you to get the part number ordered and call me back. No one has bothered. One employee exaggerate and told me the part from Bernina would be $ 100’s. I am fed up with this company’s lack of customer service and frustrated my machine is non operable. They should no longer be a dealer for Bernina if they can not serve their customers. They also need to lose their Bernina excellence partner status.

I took my elna sewing machine and pfaff serger in for a regular tuneup but had to make a return trip for both machines. Neither of my machines are incredibly complex, they are older machines but I thought pretty common brands. The feed dogs were put back on my regular machine wrong so when I stitched the fabric didn’t advance through the machine. The cutting blade was put on my serger wrong so when I tried to raise and lower it, it didn’t work. While these problems were fixed with a very pleasant attitude and I wasn’t charged at all, it was still a hassle to go back and when your job is to adjust machines I would expect you know how to get them back together again properly. I will probably look for a different place the next time I need my machines tuned up.

I’m so happy with this place! Everyone was so nice. I met the staff and they were very helpful. I came from sort of far and they made sure I felt very comfortable and they handled my machine right while I was there I’m so happy! Thank you :)

Traveled from Texas to California to take the Melco Amaya Bravo class. Janet was a fabulous instructor! The two day class was very knowledgeable. Janet knows her machines and I love all the helpful tips she has. I learned so much I wish she had more classes. She made me feel more comfortable with my machine and not be afraid of it:) Can’t wait to get busy!

Vary rarely do I get so upset at a business that I get an attitude… but today’s experience warranted it. I walked in on a whim, I was in the center and recently began quilting but only have a standard sewing machine and was in a shopping mood. Thought hey I will pop in there and get some accessories for my new hobby. I walked in and saw so many things I had never seen before but were obviously for quilters so I got excited. I started to look around. So much to see its a little intimidating.
There was a young girl at the desk she was writing and didn’t look up once the entire time I was there. I passed an older lady with short grey hair, she walked past me with a scowl and that was it. I wasn’t sure if she worked there or not so I kept looking. 5 minutes, 10 minutes, 15 minutes go by. I made 2 or 3 complete circles around the store and by the front desk. Not one person asked me if I needed help, and frankly the people didn’t look approachable so I didn’t feel like asking.
I was really upset, so as I left I said to the women at the front «thanks a lot for all the help!»…obviously being sarcastic… and the girl said (still looking down at her papers!) «your welcome» … I mean. I had to laugh it was so rude and ridiculous. Forget it, I’ll give me money to people who treat me well.
Had I walked in and someone enthusiastically assisted me, I would have loved this store as they have a lot and its close to my house. Unfortunately that was not the case.

My mother brought her sewing machine to this store with hopes to have a simple cleaning and maintenance performed on her 10 year old Brother machine. The machine sat there for a minimum of two months. At no point during this time did they ever call to update her on the status of her machine. My mother called multiple times to find out what the delay was and they kept giving her the run around and told her they were waiting on «parts.» After being fed up my father went to pick up the machine. When he arrived home my mother noticed they had taped the spool pin to the base of the machine. Not once did they mention that anything had broken while in their care! It would have been acceptable to notify and apologize to my father when he was picking up the machine and explain that during cleaning/​moving that the piece had broken and that they were going to cover the cost to replace it but they said NOTHING!!! This an example of the WORST customer service a business can have! If you are reading this review save your time, your money and most of all save your machine from these people because they do not know how properly handle your property much less how treat customers to ensure their return!

I was pretty excited about taking sewing lessons for the first time. But the first available time was a month away and being 3 days away from the date I received a phone call that my lesson was being cancelled and needs to be moved to yet another 3 weeks from now. As I will be out of town I couldn’t keep that date and asked for a refund. I was told it will be back on my card and then I got hung up on. I’m really disappointed I waited so long for this lesson and now I have to find an alternative place to learn how to use my sewing machine. I’m baffled as to why they only have ONE person offering these lessons and the fact that they didn’t try at all to keep my business. What a bummer.

Worst customer service ever, once they get your money that is. I feel like the staff was very nice and helpful up until I purchased a machine, then they are hard to get through to. I had problems with delivery of my machine, the freight delivery service was not properly explained to me via phone. When I tried to get it solved, my emails went unanswered for a couple of days and I feel like I had to do all the leg work myself. At the end of it, I didn’t even want the machine anymore because of all the hassle. However I was told that I would be responsible for $ 500 worth of shipping charges to cancel my order. Deana was condescending over the phone, and I would advise not speaking to her at all.
I really wish I would have read all these negative reviews prior to spending my money. Expensive lesson learned.

I ordered a machine from their
store and the one I received was only sewing in reverse. Fortunately their physical location was not too far away from me so after a couple phone calls they told me to go ahead and bring it on in. Every time I called I spoke to someone different but each person was extremely nice and helpful over the phone. When I got their they had their repairman take in the back and fix it for me while I was there, for no charge. While I was waiting they were so nice and friendly – they talked to me and my boyfriend about our various sewing projects and offered us coffee, one of their employees even offered us snacks from their break room while we were waiting. They also showed us how to use all of their fancy 10-​needle embroidery machines and quilting machines and let us play around with different designs. We got outstanding customer service from every single employee in the store and I can honestly say that was probably the best customer service experience I’ve ever had in my life. I left extremely happy with my newly repaired sewing machine and I am thoroughly impressed with the staff at their store :3

I wanted to update my review and rating (from 1 to 3 stars), as my opinion of this company was vastly improved. After posting on Unilocal I received an email from the customer service manager, who apologized for the difficulties I had. I was very impressed that she took the time to read and acknowledge my review, and I greatly appreciated the gesture after the previous issues. Most of the time it feels like reviews go unnoticed by the company, but not this time — Thank you
This review is on an website order, as I do not live in CA so have never been to the
store.
I ordered a foot controller on line, and when I received it in the mail it was neither the part number listed, nor the same as the controller pictured on the website. After reviewing the return policy on the website I promptly emailed for instructions on how to return the incorrect part. For the next 5 days I did not receive any responses to the 3 emails I sent. I finally got a response that neglected ¾ of my email and questions regarding why the part i received was not the model number or the same as the part pictured on the website, all the response said was «What is your order number so i can create an RMA». I replied with my order number, and received no response. 4 days later I sent a follow up email asking where my return information was… so response
After the falsely advertised part on their website, i would say their «100% customer satisfaction» is the biggest lie i have seen.
Not sure how to actually get my money back for the part i received that is wrong, but I would not recommend ever ordering anything from here, because what you see is NOT what you get.

I signed up for a beginning serger class. My situation was unique in the fact that I have a «brand new in the box» 17 year old Husqvarna serger.
For the first 30 minutes of the serger class, the instructor spent time explaining the BabyLock serger. I was confused, as only 1 out of 10 people in the class had this machine???
1 hour and 15 minutes passed before the teacher came to my station for help. She took one look at my machine and kicked me out of the class!!! She said she would see me one on one, to learn this machine together. She also got perturbed with me because I brought the machine in fresh out of the box. She expected me to know that the serger needed to be serviced and oiled up BEFORE class.
I signed up for this class one month prior to the date, explaining my unique situation and I feel it was neglect on the staff’s part, to tell me what to do BEFORE coming into the class. I wasted half a day!
From my observations, it would be safe for me to say that most of the people in my serger class bought their machine at Sewing Machines Plus. I felt like the ignored «black sheep», even though I paid $ 50 for the class!
My positive review is this store has a good selection of machines.
The negative, in my eyes, is they are mainly there to SELL SEWING MACHINES!
They are not willing to help you with any «icing on the cake» questions. They will suddenly get very curt and stop assisting you once they find out you are not there to purchase a machine.
There is one exception to everything I just said. There is a woman named Nancy who works there, who is VERY nice and helpful. She takes time to answer all your questions.
Back to the serger class…
I called in to get my money refunded and they were very rude and bitter. They did not apologize and/​or ask me to please continue shopping at their store.
Stay away from this store!!! If you have general sewing questions, contact the Sewing Guild of America instead.
I own a music studio and if I treated my students like this, I would have NO students!

My experience was online. I found the machine I wanted on Amazon, but was wiling to give the so-​called 110% guarantee a go to buy local. ,
Amazon is listed on the Singer website as an authorized e-​tailer… an important fact as everything according to sewing machines plus’ low price guarantee was satisfied.
But no one can POSSIBLY give the same «support» they say as they do. so the 110% low price guarantee is an empty ploy and I thought false advertising was illegal.

I’ve just moved out of California, and I went back to the store looking for a sewing machine cover. Once again, I ran into the owners son, reintroduced myself, and told him what I was looking for. I started to tell him some small things I wanted to buy and he said «be right back» and literally ran off in mid scentence. He went to help another (presumably more lucrative) client, and then ignored me and my mom for our entire visit. UNTIL, I was getting ready to leave, then rushed up, and offered to help me. To which my response was no thanks.
Its a shame, because I think the store has great inventory, and nice staff, but the owners son could learn a thing or two about the psychology of sales, and how people react to a great sales person, not just a shark in the tank.
If you have to go here to get something you can’t find something else, by all means put up with it, but, if you don’t have to, don’t bother. The errors here are human driven.