Second Opinion Garage Door Repair

Okay… I have to tell you that I was extremely impressed with Cameron from the moment he took my call to the moment he left. He was so knowledgeable about the whole garage door system and its needs. Explained everything in ‘layman’s terms’ and was very professional. I will highly recommend them to anyone I know needing garage door repairs and replacements. Thank you Cameron :) Lisa

Wow, what a great company and an awesome representative. I called because my garage door needed some work (structural) plus it was missing the bottom seal which was allowing rodents to get inside. Thomas was pleasant and informative on the phone, we made an appointment and on that day he texted me 15 min before his timely arrival.
He assessed the problem, made a couple of different recommendations and we decided on a fix and a reasonable cost. He immediately completed the work, threw in a door ding repair and my garage door is now structurally sound, quiet and rodent-​proof.
Can’t tell you how pleased I was with everything! I highly recommend both the company and Thomas. Would def use them again if need be!

I needed advice and some basic supplies to fixing our garage door. I called around to other garage repair companies but everyone gave me the run around which sounded to me like an upsell. NOT Thomas. he was very helpful and honest. Thanks to him I didn’t have to wait long to have my garage working properly again.

Was referred to Second Opinion by a local group and decided to call them up to make an appointment. Cameron showed up and looked over my garage and confirmed what I thought was wrong with the garage. I was given a quote and since they were the first company I called, I told him that I wanted to call around first to make sure I was getting a good deal.
Needless to say after calling a few other companies, I decided to call Second Opinion back and was able to get another appointment the same day, on New Year’s Eve. Cameron showed up around 3:30 and fixed my main garage door. He proceeded to look over my 2^nd garage door and showed me a major issue that I didn’t even notice. Although I wasn’t expecting to spend money fixing up both garage doors that day, I was at least very happy with the service that Cameron provided especially since he ended up working until close to 6PM to finish up my second garage door.
Definitely highly recommend Second Opinion for any garage repair for their excellent customer service and competitive pricing.

Thomas was fantastic, kind, honest. Came over after his last client even though it was after 5. I called some hacks who charged me 10% and didn’t come back or call. So I was happy he would help me. He also gave me a referral for another matter that needs repair. I can’t say enough good things. You can tell he is a caring, kind of guy and willing to help. I am so thrilled I called him and he seems to know his stuff too.

One of the garage doors on our new house crapped out. I called another place and the earliest they could come out was a week away. I called Second Opinion and they came the very next day, gave me an estimate at a fair price, fixed the door, and was done in two and a half hours. Excellent service and no waiting. Thank you Second Opinion, I will definitely recommend you to anyone needing a garage door repair!!!

as other reviews have underscored, Second Opinion provides timely, professional repairs with fair pricing.

Excellent work by Cameron! He ID’s the issue quickly, and resolved the issue quickly. He also did a great job explaining what the issue was. What put him over the top was his assistance with an issue unrelated to the garage door. He went above and beyond. You can’t go wrong with this company.

Thomas was on time and professional. He was friendly, not pushy and was able to make the requested repairs on budget. I would recommend Second Opinion to anyone who needs assistance with their Garage Doors.

Update: Thomas the owner came out to apologize for the misunderstanding and gave me a refund for the difference had I gone to the other shop. I’m impressed by his willingness to make an unsatisfied customer satisfy. He explained family issues distracted him that day he fixed my garage. Anyone who takes the time out to drive back to my house to apologize and give me a refund deserves a second chance.

Superb experience with Second Opinion. Thomas came by to fix some unbalanced springs for which he started to work on and I noticed how well he know the business and how to maintain these systems (know everything about my model already) I felt compelled to get the gadget bug in me out and go ahead and go further and remove my old motor and put in his recommendation of the latest wifi mobile connected dead bold security system. It’s in and working great. The best thing is it is literally ¼ of the sound so when my baby son is napping we don’t have to leave my car outside anymore. Trouble is I may not know when she comes home now as the house doesn’t shake. Trustworthy quotes and prices. Good family business and provided full warranty details and contacts should anything go wrong. Cheers!

After my garage door spring broke I called 6 companies. Second opinion garage door repair was by far the most helpful. You could tell they were not trying to be shady like all the others. That is super important these days. finding people that are honest and have integrity means a lot to me. Cameron was super friendly knowledgeable and honest THANKS Second Opinion Garage Door Repair.

We totally agree with the five star reviews on Unilocal.Fast, punctual and fair pricing. Recommend their services.

There’s a $ 25 service fee if you’d like for them to check up and find out what’s wrong with your garage. That’s the cheapest I found in my area and after reading positive reviews, I decided to work with them.
Thomas was prompt and informed me of the things I absolutely need and what could be done to enhance the life of my garage. He wasn’t forceful on extra services. Paid a little over than expected only because I thought my garage was made of composite. If you have steel, it will cost more so make sure you double check it.
He was courteous and thorough. I even got some discount for the final pricing so I returned the favor by getting him a coffee on my way back home!
Highly recommended! :)

My garage door came off track and one side of the track totally bent around and even put a hole in my wall. Called Second Opinion on a Saturday afternoon. They came out Monday morning and fixed it. The cable had broken causing everything to twist. I was fortunate I didn’t need a whole new door. Cameron explained everything to me and even gave me a service call special. I would recommend them to others and if I have to call anyone again (hope not), it will be them.

We originally hired Second Opinion because they struck us as sincere and trustworthy, in addition to displaying clear competence (e.g. deep explanations of what work has to be done and why during the estimate).
Ours is an old down-​market garage door that we would replace if we had the money… but we don’t. Second Opinion has never sniffed about it or tried to upsell us into a new door. Instead, they’ve worked with us to keep things not only patched up, but downright spiffy.
Today was a moment of truth, however. We had a problem with an engine they installed (actually, springs), which we think may be related to something they did on a previous visit, but they don’t agree. When Thomas came out to fix it – promptly and on time as usual — I stood on «the customer is always right» ceremony to demand concessions that, in retrospect, were over the top. Thomas kept cool. After hearing me out thoroughly, he respectfully explained why he saw it the way he did, and while my interpretation was understandable, it was not the most likely. He made great sense, and he never said or implied I was «wrong.»
Facts of the dispute aside, he was concerned that the perception of less than perfect work is as bad as the reality (no, I didn’t play the Unilocal card). More to the point, he was able to put himself in our shoes: customers who aren’t out to rip off a small company, but feel they are legitimately entitled to some consideration. So while he couldn’t accede to all of our demands — as I say, they were a bit excessive — he did take the total price for the repair all the way down to where I doubt there will be any profit for this small business at all.
Second Opinion took a loss today because they did the right thing, as the customer defines it. Know of any other businesses that can say that? Needless to say, if we have any further issues with our garage door, Second Opinion will be our first and only choice.

We had Cameron out for emergency service tonight and overall he did a good job on the repair and we hope we won’t have the issue anymore. The problem was easy for us to diagnose visually — the spring had cleanly broken in half, leaving our cars stuck in the garage, necessitating a Saturday night emergency call.
The positives:
— Tom answered the phone promptly on a Saturday evening and his brother Cameron came out within an hour to make the fix.
— Cameron was knowledgeable and friendly and a hard worker.
— They worked with us as best as they could on the price (spring part + labor + emergency call was under $ 400.)
The area they could work on:
— Cameron tried to up-​sell us on a lot of extras that we knew we did not need. His first quote came to over $ 800. We have a friend in the garage door business who had just been out recently to maintain our door and were certain we were not in need of any of the up-​sells. This made the process more stressful than it needed to be. That is why we are not giving 5 stars.
Overall, I would call them again. In the end, we are satisfied and fingers crossed that we get a long life out of this spring!

Lo, these many years ago, I wanted to replace a rickety old wooden garage door with a metal one. Found a flyer in the paper and got one installed for just over 3 bills. Was I ever smart? Well, no. That piece of crap demanded repair after repair after repair over the years, finally costing me more than a good door would’ve at the outset.
Enter Thomas of Second Opinion – the last guys I ever called. (twice for repair; once for a replacement door – finally!) I couldn’t resist the wittiness in their chosen name, then met Thomas when he came by to repair my door. On time. Kept in touch really well. No surprises. Nice guy. Honest man. Pretty funny guy, too.
He repaired something else on that hunk o’ s*&t about a year later. Then I ordered a good door from him. Excellent price. Same thing: great communication, great people skills… kept in touch with my delivery, let me know his whereabouts and timing as our appointment approached. Fast and professional installation. All in all, great old-​school style service.
I tire of the Unilocal reviews that are so whiny and egocentric: «it was my birthday and the waiter treated us just like any other customer; I didn’t feel special at all!» or «it was a bad experience because I forgot to tell them something and they didn’t read my mind anyway!»
If you’re an adult, and rational, and need a garage door or garage door repair, call Thomas. His work is quality, his bids are honest, and you will feel quite smug about your smartness.

All my fault for hiring these people but «buyer beware» Tom was very courteous and professional. He was very up front when quoting the job. I was to busy to make several calls to bid this small job. A part I could purchase for $ 4.00 and the 15 minute service call cost my elderly parents $ 165.00. Hope you feel good.
Update: 12÷2÷2013. I sincerely apologize to Tom and his uncle who is owner of the business. They called and apologized for not making time for my father to review the quotation and allow him more time to entertain other quotes which should not be their problem, but THEY made it their problem and refunded a very large portion of the job. I think « Unilocal» is a very useful tool for any business owner, if they read the reviews. Thank you for making «it right» I sincerely hope this business continues to thrive, flourish and prosper. I can now recommend them to my friends without hesitation because somebody there cares.

We called Tom a few weeks ago since our garage door came off the track and wouldn’t open. He was out at our house a few hours later.
I was not there to witness the actual repair, but my husband was. so this is his report. :)
He was happy with the work and Tom’s knowledge. We replaced a few parts and had the track cleaned. Wow– what a difference. The door is so quiet when it opens and closes. All in all, we were happy with the work. He arrived during the time frame he gave us and completely the job in a timely manner. I don’t know how his prices compare to other places since we didn’t call around.
If we need more repairs, we’ll call them first :)