Pump It Up

This place was soooooooooo fun! Tony and the rest of the staff were amazing! As soon as I arrived, one guy came out with his cart to load anything I needed to bring in to the party, I handed him everything and they did it all from table covers and serving the food and drinks to the kiddos, to tying the balloons too each candy bag as I asked. The Arena was so much fun, it was clean and we had the area all to ourselves as promised. Tony and the crew walked around occasionally to ask if we needed anything. And the Snap shot is a must!!! Glow party was fun also the kids and ADULT Had a blast! a total hit! Thanks guys for making my two year old’s party so much fun and pleasant!!!

We were so happy with our experience here for Ashton’s party. I felt like we basically showed up and everything was done for us. The party room was completely set up for us. The staff put out drinks, pizza, the cake, balloons and it looked perfect. The kids LOVED the play area! I loved how it was only our group of kids in the whole place. It was perfect. We added the glow in the dark option, and the kids LOVED it. They displayed photos from our party on a big TV while the kids ate pizza. I can’t say enough good things about the staff here. They even took everything, including the gifts out to the car for us. Service was AMAZING!

We had our daughters party there!!! Loved it!!!
They took care of everything… the glow package was excellent. Kids had a great time. The team took amazing pics of kids and they watched while eating. Very fun party.

What an amazing birthday party experience! Every detail of the party it was handled by the staff. From wonderful photographs to setting up the centerpieces to even placing the cupcake toppers! After the guests left the staff cleaned up the party packed up our leftover food and carried everything including the gifts out to the car and packed that up for me too! I had been apprehensive about spending that kind of money that pump it up charges, however I think it was completely worth it. The staff was kind and courteous and our children and guests had a wonderful time!

Just had my baby’s 6^th birthday here. This place is so great. Everything is very well organized & coordinated. Their team is on top of it & it ran incredibly smooth. As for me, I didn’t have to lift a finger! I brought my own goods, extra apps/​drinks, decorations etc. I was helped from the beginning to the end of our party. They helped take items out of my car, set up all my own decorations, put the food & drinks out, & fully decorated the party room to my own liking. They also have a staff member take pictures while the kids are playing, so just one less thing you have to do & more fun for us parents ((: They communicated so well with me, & I was STRESS-​FREE.
I love that the jump rooms are private. Less anxiety of the little ones getting stomped on by bigger kids.
Pizza was yummy also! I guess they order it from O’s & it was appropriately priced ($ 18 for a Lg. cheese/​pepperoni)
Oh! & I totally recommend doing the glow party! So fun! Lots of cool lights. the kids had a blast!

We had my daughter’s birthday party here, and everything was PERFECT! The staff exceeded my expectations, especially Tony. Everyone (especially Tony) was super friendly, professional, and helpful. The staff (especially Tony) made sure everything was organized and ran smoothly. They (especially Tony) made everything easy for us so we did not stress about making sure the party was going well. My guests had a lot of fun in the jump play area and then afterwards, they had more fun in the party room where they had food and cake. This place is perfect to have any party because everything will be well organized by the staff (especially Tony). The facility is also very cleaned, have plenty of seats for the adults, and gives a great vibe overall. Both kids and adults will enjoy and love this place, regardless if you book a party or go for open jump. I will definitely have more parties at the Pump It Up, San Marcos because I trust they (especially Tony) will make sure everything runs smoothly and everyone has a great time. Thank you to all staff at Pump It Up (especially Tony) for making my daughter’s birthday party PERFECT and one to remember.

Our son’s soccer team had their end of season soccer party here. It was GREAT! Everything was taken care of and the adults were able to just simply enjoy our kids having an awesome time. The friendly employees were wonderful at helping set up/​clean up. They were great with the kids and even helped haul stuff to our cars! We’re planning to our son’s 6^th birthday party here.

They are great!!! My party was wonderful and everything was perfect. Tony is so helpful and really made sure the kids had fun! Definitely coming back for open jump and more birthdays!!! PS they set up and clean up and cut and serve the cake so you can mingle with your guests ;)

Superior customer service at a place the kids can burn some energy. I dig.
Open jump is fun! We did get a deal making it manageably priced, though, it could be a little more affordable for families with multiple kids, etc. Seems like there could be a better way to go about pricing to maximize the benefits for everyone!
The manager was so nice and helpful.
The facility was super clean!
I enjoy the slide and obstacle course myself!
Will be back soon!
Thanks so much!

Excellent doesn’t even come close to describing the superior customer service we received for our daughters birthday. From helping set up, clean up, to carrying out gifts and various supplies the staff went above and beyond. Highly recommend anyone wanting to avoid the after clean up from a house party to go ahead and choose this place. Kids had a blast and provided endless fun.

Came by during an open jump session. My son was with his buddies so he had a good time.
It is only one room with a few inflatables. Good for the super active kids. But I recommend going with a friend or two.

Easiest Birthday party ever! I showed up, they took my cake and food to be refrigerated… guest showed up, we jumped, played and did Glo party (Highly recommend this!!!) I brought highlighters to draw on the kids and it showed up great in the black lights. My 6 and my 3 year old were in heaven. They especially loved the big blow up thrown in the pizza room. Perfect amount of time and no fuss! Helpers were great and overall a fun time. I highly recommend this place for an easy fun birthday party!!!

One of the best places for kids party in north county! Tony and the team are neat and friendly. My boy birthday party was in November last year, and the friends still come to tell me how much fun it was. Price is affordable and place is really safe and clean!

4 Stars… but this is based off a birthday party I attended, not a regular visit.
The party was scheduled from 3:15 — 5:30. As several people arrived early, the employees greeted everyone with smiles. Waivers were signed, safety videos were watched… and into the magic room all the kids went.
There is one room and I’m guessing they must close the place to the general public when they have a party.
The staff is young, but super nice and capable. All smiles, kept the party timing on track, cleaned up everything, set up everything. it really looked liked the parents just enjoyed themselves.
The inside is full of inflatables– slides, jumpy/​bounce houses. Music is kid-​appropriate. Half way through the party, the staff turned the lights off and the kids loved all the neon glow in the dark stuff.
Kid tested, mother approved.

This place is absolutely AMAZING!!! It’s so perfect during rainy season and it wears all my kiddos out .The staff are not only friendly but so helpful. Toni and Johnny go further than the call of duty to make my family’s experience absolutely one to remember. Oh how much fun this place is we give 5 stars!!!

We recently celebrated our sons birthday here & the whole experience was great! We were greeted as soon as we walked in and the attendants (all of them) were friendly and genuine. We got the package that included pizza and soda for the kids, glow and pictures. If you bring outside approved food and/​or decorations the attendants will set up the party room while your guests are jumping. I loved how they helped you gather all the guests and provided hand sanitizer before heading in to the party room to eat. VERY happy with our experience and we would definitely recommend this place!

I’m a little confused about the reviewer below who’s talking about pee accidents on trampolines, because there are no trampolines at pump it up. Unilocal?Wanna double check her review? I’ll flag it.
Pump it up is great! I bought a groupon for 3 open jump sessions (I think I bought it on a local deal sale day it was only $ 8). What a great deal. I will definitely be on the lookout for more of those deals as they come up. Heck, I’d probably even pay full price. It’s never crowded and the kids always have a great time.
Pump it Up is basically a big warehouse with 4 different bounce houses in it — 2 are more traditional bounce houses, one is a big slide, and one is an obstacle course. Parents sit on a bench and chat or read magazines while their kids run a muck from bounce house to bounce house. Then you go home and kick your feet up on the couch while they take the best nap of their lives.
The only downside is that open jump is only open Tu/​We from 10 – 1. I can see why they do this… it’s probably not worth it for them to be open when it’s so empty most of the time (except holidays/​summers, I hear), but it would be nice if they would expand their hours to be M-​Th and offer some jump hours in the afternoon.
I have no complaints about the service (always friendly), the cleanliness, or really anything else at all. If I were the type to throw big birthday parties, I’d definitely look here.

The lady up front was really rude, i don’t know her name but she had blonde hair. She got upset when i asked about if they give refund if child doesn’t go in. She replied in an attitude, rude, obnoxious and mean. She said no refund, no receipt to come back no nothing so either you go in or wait outside.

Okay so I was kinda shocked at how many lack luster reviews this place has and then how awesome it was for a kids birthday party. It’s pretty amazing when you can just show up for your kids birthday party (bring your cake — aka contact me ;) and enjoy yourself and your guests. So there are a few rules, nothing too crazy and personally I would rather they get after the kids when they are getting too rowdy than me. After the fun and games in the bounce area your party is completed with food and then you’re done. That’s it, no crazy cleaning of your house before and after, no running around trying to put together the perfect activities. The price is a tad steep but is there really a price on your sanity?

If I could give 10 stars, the girls at Pump It Up would get it. I’ve never paid a place to do a birthday before and I’m usually the one having to do the food, entertainment and organizing. If you hire Pump It Up, you don’t have to do anything except show up and bring the cake. That’s it. They do everything. They order the food, the set up place settings for the kids, they have games focused on the birthday kid. The best part is that they are so systematized on what they do that everything runs like clockwork. It’s obvious they do this daily. All the girls were respectful and Samantha (Manager) was incredible helpful and her calls back and organization was awesome. Customer Service is a lost art and these girls have mastered it. Thank you for a great BDAY for my son. On the way home my 6 yr old says «Mom, you know what i loved about my Birthday Party… It was all about me! »
Highly Highly Recommend.