Palomar Station

The place is beautiful and Stephanie is helpful. It was great the first few months when it was not all rented out yet. The problem is the noise. Neighbors next door can just open their slider at night and it sounds like my head is in their door. Walls are thin. Lots of partiers since the college is close. The jacuzzi and pool have partiers every night and management says to call the mobile security. I have to do this every night since the pool closes at 10 but no one respects that. Security will finally show up around 11 and kick them out. Very tired of the noise levels. The train can wake us up at 4a blasting the horn so loudly. Parking is difficult. We get one assigned spot and one visitor pass but good luck finding a spot after 5:30p. The pipes have burst several times so the water was off for a day or two a few times. Ongoing construction means they shut off water every week or two all day lately. Water bill is super high and it is not metered so we are probably paying for all the leaks that have happened. I hope not. There are a lot of dogs here and we have had to get our place sprayed once each summer due to bites and we have no pets.
The staff have been mostly helpful and I don’t blame them. But we are buying a house and moving asap when lease ends. This place could be improved with more staff, security on site, etc.

I thoroughly enjoy living here, this place is awesome. The facility is well maintained, staff is friendly & attentive, property conveniently located to shopping & the 78.

If you have a pup, then this is the community for you! I have lived here for just about a year, and just signed a lease for year two. The community, both human and canine, make this the perfect spot to make your home. Amy and Stephaine, and the marvelous ground keeping and maintenance staff keep the place running smoothly and looking beautiful! The apartments are fairly fancy and very cozy, and close to all the shops you need (especially if you are new to the area like myself!)

This apartment community is as beautiful as the leasing office staff is unprofessional. The complex has many amenities which are convenient and useful. That being said, that is where the attraction ends. The staff is almost like a cell phone carrier. They string you along with promises and kindness, then treat you like an inconvenience once you’re legally bound to them. They will respond to negative Unilocal with «please come in and see us», yet they never return voicemail messages and cannot even keep appointments.
When complaining about the inordinate amount of DOG FECES on the grounds, the staff claims that they cannot send out a community-​wide flyer/​letter regarding the offense and reminding pet owners of their responsibilities or possible ramifications if caught violating the rules.
The newer homes look great at first, but the shoddy construction shows when brand-​new air conditioning units fail in the heat of summer and cabinet doors fall off suddenly. The carpet in my unit looks like I have lived here for five years and it has not even been one year! I even have a wall where the dry wall is imploding. Former residents, whose homes I have been in and keep their home in pristine condition, have complained that their deposits were were not returned for ridiculous reasons.
By the way, if you’re a water conscious Californian, don’t be. The water usage for each building is divided by how many units are in the building. You could be gone for a month and use no water, trash, or sewer and still be charged $ 80-​$ 100.
There are many homeless people and vagrants drifting through the area. You many come across them at the pool or wandering the parking lots. Nothing seems to be done about them. But if you stay 20 minutes late at the pool, be prepared for the rude and obnoxious security guard to hassle you and even menacingly follow you home.
If it’s not the homeless, it’s the students from nearby Palomar College (non-​residents) that reach over the gate at the pools and help themselves to the amenities. They party with loud music until all hours, ash cigarettes into the pool and hot tub, and are just plain obnoxious.
The main complaint by any resident (resident, not new lease signer, remember they wine and dine you at first) is the utter lack of any type of consideration and customer service by the leasing office staff. These millennials literally have no concept of customer service. It is a complete joke to try to speak with them about anything or to get a straight answer from them. When sent a letter about an outstanding balance, the staff had no idea how to show me where the balance came from! Who writes a check with no proof of the charges??? The old property manager (Ryan) broke many rules with many residents that he signed. Now, the staff acts like it’s the residents’ problem to clean up his messes, not theirs. Again, no customer service.
The corporate staff at Lyon Communities is just as bad. When trying to deal with them, no calls back, rudeness, and disingenuous attitudes are what you should expect to encounter. The entire brand has an environment with lacks empathy, professional courtesy, and politeness.
STAY AWAY! Rent from a private owner or pitch a tent. Anything has to be better than this place.
Also, they have these weird square sinks in the bathrooms where water doesn’t exactly drain out of them. Algae can end up growing in them if you don’t use them often.

You will notice a common theme here. Good reviews from people who initially sign a lease. Horrible reviews from those that have lived here for any length of time. We“ve lived here for +2yrs. One of the first people to sign a lease. Office staff not only doesn’t try and help but you leave and you feel like you are nothing more than an inconvenience. Over the last two years I’ve needed to go into the office for help only a few times. Never left with any satisfaction. Every tenant I’ve ever spoken to is unsatisfied with the service. I don’t get how someone from corporate allows this ongoing lack of professionalism. Great place as long as you don’t need assistance.

As many people have posted, this place is AWFUL. What everyone has been saying is 100% completely true. But what I want to share is about the management. We have only worked with one great person, super sweet and actually cares about you. The rest… not so much. To make this story short we have now gone through three different office managers. We unfortunately had to leave our apartment due to a MAJOR health problem leaving us without a second income forcing us to leave. The office manager said at the time said «as long as we can rent it out, there shouldnt be a problem, in fact there is a waiting list for your apartment.» Awesome we thought, they really wanted to work with us and understand that this was not our decision to do this. Fast forward almost a year from being out of that apartment, and all of a sudden they are contacting me to pay a rent that we «owe» when they were able to rent out our apartment 2 weeks after we moved out. Almost a YEAR later and they are coming after us. Which is complete B.S. They have not tried to contact us once and the last time they did was back in November and we responded and no word was ever heard from them and they are telling us this is our final attempt. This management company is down right awful and have no idea what the hell they are doing. Stay as far away from this place as possible as they are unwilling to work with us. Very disappointing.

Worst place I have ever lived
1: I was attacked by a dog 10 feet from my door. Office did nothing about it I signed a statement and that was it. They take pictures of all animals and never once let me look at them to identify the dog. I emailed and called the office multiple times to get updates, nobody ever got back to me. They also never checked the security tapes to see if the dog and owner passed by.
2: Amenities work less than half the time.
3: The office closes 2 and half hours early without any notice.
4: Water pipes have burst 2 – 3 times in the last year.
5: Construction on Armorlite has been going on for about 7 months. And is in no sight of being complete.
6:Office staff is not very helpful
7: The fobs they give you for the doors work 20−30% of the time

Very disappointed in how the management in the community has declined. They offer s beautiful product– the apartment is new and well designed. However they have not kept up with landscaping– there are hitchhiker weeds infesting the sidewalks. I have no idea where my $ 50 a month pet rent is allocated? That’s a joke. Can’t get the staff to answer my calls. And the detours/​construction is never ending with zero communication from Management. Oh. The train. Insane. At least 4x a night it sounds like the train is running through my bedroom. And the bills are complete out of control. Can’t afford a/​c in the summer. That’s easily over $ 250/​month for 2 ppl. Wouldn’t recommend this place. Keep looking

Beautiful property in a conventient area with mostly good amenities. But the office staff is a joke. They close midday for long lunch breaks and they often close by 5 even though their posted hours are until 6pm. Staff claims its because theyre too busy, dont have enough staff, dont have approved overtime; etc etc. Considering the premium rents they charge, they should be able to either hire more staff, or hire staff that give enough of a sh*t about their residents to stay open during posted office hours.
The only other complaint is the 1-​bedroom units are basically student housing. Cluttered patios, extra people living in the units, loud music, etc. Luckily we live in an externally facing unit so we only have to hear the train go by every 15 minutes, but at least its not currently running between 10pm and 430am.
Plenty of residents also arent picking up after their dogs, but thats most places with renters. People just dont care when its not their property.

It’s so «convenient» that when rent is due the office closes earlier than their posted hours. I drop my check in the «after hours» drop box. They receive my check the next day and I’m slapped with a 55 $ late fee. I return the next day to find them closed again! And this time nearly an hour early.
It was quite comical due to the fact their were 6 other residents in the same predicament.

Came here at 530pm on Friday and they are closed. The hours say 6pm. Not off to a good start.

I’ve been a Unilocal user for many years. Although there’s been countless times I’ve gotten horrible service, or encountered a business where I’ve wanted to let the world know just how bad my experience was, I’ve never been prompted to do so more than with Palomar Station apartments in San Marcos. Thus, the reason for this post. My outcome is simply to warn those people who may be looking for a new home to avoid Palomar Station apartments in San Marcos like the plague!
I am a 44 year-​old professional who recently sold his 3^rd home along with a successful business that I’ve owned and operated for nearly 7 years. I just relocated to San Diego from the East Coast and currently looking to purchase my 4^th home. In the meantime, I decided to rent here at Palomar Station while I look around. I mention this not in an effort to impress you, rather to impress upon you that I am not a child, have had other experiences renting and understand what’s involved to run a business successfully.
The list of things to complain about regarding Palomar Station in San Marcos is quite long. From the train that passes by every 15 minutes that you’ll be told you cannot hear, (You can)! To the toilets that seemingly never stop needing to be snaked, the thermostat that continually stops working, the unusual number of shady folk that roam the parking lot at all hours, the doors that don’t open until the 17^th time you click fob, the endless construction that inconveniently re-​routes you, and your guests, the long way home, the countless pet owners that let their fury loved ones poop everywhere without cleaning it up, (even on your doorstep), to the internet service that continually loses signal and more. (That’s a huge run-​on sentence, I’d probably judge me for that ;) Do not be fooled by its seemingly well constructed façade, this place is a nightmare.
However, by far, the worst aspect of living here, at Palomar Station, is the customer service, or lack thereof, which is all but non-​existent. I can only chuckle each time I call and hear the voicemail state, «Professionally managed by Lyon Communities». Apparently the upper-​management at Lyon Communities has no clue as to the definition of «professional» or «managed». The office is run by kids, pretty much millennials with absolutely no concept of professional courtesy. Or business management for that matter. When things need to be fixed (Which is often), good luck trying to get someone on the phone. When you eventually do reach a person be prepared for a very careless, nonchalant attitude regarding your concern. One can only suppose that there are enough people needing a place to live and business is so good that Lyon Communities really doesn’t give a crap how their residents feel. STAY AWAY!!! You can thank me later.

Worked with Amy and Stephanie today in signing a new lease, this was a flawless process. Both were extremely helpful, knowledgeable, and polite in this challenging time.
I recommend renting with Palomar Station in San Marcos!

Other peoples water being turned off sucks & construction on the street blows right now. In a few months those will be non existent issues. I’m reaching the end of my lease unfortunately & moving out of the area but I enjoyed my stay here. Pretty awesome place and love the way its setup. Very secure and private if you live in the town homes like I did. If i moved back to SD. You can find me right back here with lyon communities

There are so many issues with this apartment:
1. Serious water problem: Water was often shut off due to the leakage and sometimes it lasted more than 1 day. Once water was shut off without notice and I couldn’t take a shower. When I called the office and asked her the reason why we didn’t get notified, she hung up on me. They still charge us $ 85 per month!
2. Communication issue: they never responded to my email inquiries even if I logged in to my resident account and sent them. When I handed in my move-​out notice, they lost it. So, make sure you get the proof.
3. False promise about referral bonus: They promised my friend who I got the referral from $ 500 as referral bonus. They made her drop by the office and fill out all paper work, but they never sent her the check. I asked the office later, they said they would look into it, but they didn’t. It was just a lie. So, don’t bother to fill the paperwork since they are not going to send you/​your friend a check.
4. Carpet cleaning charge: They charged me $ 65 for carpet cleaning even if I vacuumed it and it was very clean without any stains. When I asked them about it, I was told that it’s typical charge because carpet was used. It’s apartment’s responsibility to hire professional cleaner when a new residence move in, but they charge the former residence for the fee for the preparation for new resident.
5. No noise control: I could hear every footsteps of people from the upper floor.
I was fooled by the photos on the website. I hope other people won’t make same mistake.

i am so happy that i chose to live at Palomar Station. i have been here a week and couldn’t be happier.
I was being relocated to San Marcos from Phoenix and had only a very short time to coordinate my move and find a place to live.
Because of the time constraints, i did not have time to physically come down and look at apartments and all searching had to be done over the phone and the Internet.
From the beginning to my move in, Stephanie in the leasing office went out of her way to answer all of my many questions and help me make this transition smooth. She is a true asset to this community and other then the beautiful apartment, location and the ammenities, Stephanie was the main reason I chose Palomar.

So many bad things to say about Palomar Station, their leasing office, and Lyons Communities.
For one, paying $ 2,400 a month for a 3 bedroom apartment with cheap IKEA cabinets and a fridge that falls apart is not worth it. Everyday we would have sawdust floating around the entire place and under all the cabinets and dust everywhere. Shower head would fall off, doors would stop closing, window strips falling off– and when we would put in a request to have them fixed, the leasing office would take forever to get back to us, or not respond at all.
We were promised a bike locker in the lease. NEVER HAPPENED.
Gave us the wrong keys for our doors and mailbox and never reimbursed me for making copies of the faulty keys.
Just in 2015, the water main broke 3 times and we weren’t given notices about the problem, leaving us without water for periods of 3 days sometimes.
The staff is rude and laughs at your requests.
The only hard working staff that I have encountered have been the maintenance workers (gardeners, cleaning lady for the facilities, etc.)
And don’t even try to get in contact with any leasing office employees! They take their lunches at 12 and don’t return all day. Impossible to contact.
Trust me on this one, Palomar Station is not worth your money!

Second time water has been shut off and this time WITHOUT notice!
First time water was shut off they gave a certain time that it’d be back on and it wasn’t back at the time stated, practically a whole day until it would be on again and after that the next day it was off again.
Came home from work and all I wanted to do, but now I can’t because there’s no water and not a notice was given.

This is probably the best place hands down to live in San Marcos for an upscale apartment. It’s very affordable for what you’re getting. In the morning you do hear noise from the streets and dogs barking however it’s not even close to being a big deal. The leasing company staff is very helpful and I have had no complaints whatsoever since I moved in last August. If you’re deciding between this place and another go with Palomar station because you will be getting your money’s worth :).

There has been construction going on here for 6 damn months.
To replace a lost guest pass you need to pay $ 100 !!!
They won’t give you extra Keyes in case you need one for emergency situations…
It almost seems like they don’t care about you as a costumer