Jiffy Lube

I came to get my oil changed for the first time by myself. My dad usually comes to do this for me. And I pulled up and I guess they pulled up my oil change history on their computer. They asked if I wanted to do the same type of oil as last time. And I agreed. My dad paid around $ 50 for it last time. So I was expecting to pay the same amount. And they pulled out the sheet for me to sign and it said $ 70. I asked «why is it so much?» And he said «I don’t know?» And kinda looked away. I signed it anyways because I’m not one to cause a scene. I called my dad from the waiting room and he requested to speak to someone. Since my dad is a Spanish speaker, I asked if they had anyone that could talk to him. And the manager said he didn’t. So I told him it shouldn’t be more than $ 50, like my dad said. And he said «oh I could change it to the cheaper oil, but it’s not as good» and I said, «well if that’s what I got last time then yes». And changed it. As I was paying to leave, I heard one of their associated speaking Spanish to a customer than pulled in after me!!! (Which if you read what I wrote, my dad wanted to speak to someone but only spoke Spanish!) I hate doing these types of things because men in these types of places feel like they can take advantage of women because they aren’t knowledgeable in the topic. I feel like I wasn’t treated with respect. Never coming back here again!!!

My oil change was done so quickly (barely long enough to post an updated review on Soapy Joes across the street). They offered a coupon (since I had already found one online but they couldn’t scan it). Out the door was 32 and change. Done and done.

Came here to get an oil change and the service was quick and painless. Also got a new battery because they noticed it wasn’t putting out enough voltage anymore so they made the oil change free and gave me a discounted battery. The manager Arnold hooked it up!

I had really waited a long time to get my oil changed this time because I always hate to deal with the wait, and the «oh excuse me maam, your whatever-​the-​hell-​it-​is hose needs replacing» blah blah blah… You know the routine.
Well not today! Arnold and his crew got me in and out in under 15 minutes, no upsells, no long explanations of what was recommended.
When I checked out with the sweet girl whose name I didn’t get, I mentioned I had seen a coupon somewhere. No worries at all. She took $ 10.00 off!
5 Stars for Jiffy Lube! I may not even wait another 34 months next time. :-)
Oh I almost forgot… They vacuumed my car, too. Woop Woop! (no easy task when I have a lab riding in the backseat on most days)

Usually this place is decent maybe 2 – 3 star service but today this place is horrible.
I pulled up and had to wait a bit, nobody around, no biggie but what really bugs me is when an employee makes you feel like you are wasting his time. I’m trying to spend money $$ at your business and you have a shitty attitude. Learn how to treat people, put a smile on your face, say hi there can I help you? Dont be a Jerk. Be happy you have a job. This place is a little over priced to others and with bad customer service it’s not worth wasting your time or money here.
Well this will be the last time I come here, this is how you lose business and customers, money etc…
Good job

Needed an oil change on the fly in between classes at CSUSM, and this place got me in and out in less than 30 minutes. Sat in their waiting room, did a little homework and enjoyed their AC. It’s literally 100 degrees out today and these guys (and girl!!) still had pep in their step!
Did I mention that I love the fact that they have a girl working on cars over there?
You go chick!
Only thing is they don’t carry 10W oils, for whatever reason. So I had to go with a 5W. Not sure how big of a deal that is, but like I said I was in a hurry.
All the technicians were polite and professional. We commiserated over how stinking hot it is today! And they’re out there under the hoods anyway! Thanks guys.

I went to Jiffy Lube about a week ago to get a standard oil change. I just realized today my car was making really strange noises. My dad looked at it and it seems they didn’t the plastic undercarriage protection piece back on all the way. Turns out it was flapping in the wind creating the noise. I know it’s important to Jiffy Lube to get you out of there quickly with a short wait, but that is unacceptable if they don’t finish the job correctly. Let’s just say I will not be going back there

Jiffy Lube– it is not hard to keep customers, but lying to me will have me never come back. I’ve had my oil changed here a a couple dozen times and always been given a coupon discount with AAA always giving a discount. When you tell me that you don’t give AAA discounts and never have and don’t attempt to even look in the system when I know you can — I’ll find other places to spend my money…

I stopped by yesterday and decided NOT to get my oil changed at this Jiffy Lube location and here’s why:
I felt that I was being lied to by the person who spoke to me, or that maybe they are required to upsell potential customers by making them choose the higher-​priced synthetic (or synthetic blend) oil for my vehicle. I was told that it was «the only oil I should put in my car and that anything else would require documentation in their system.» I have owned my car since 2009 and have never once been told that I have to use a fully synthetic oil or a synthetic oil blend. I said, «Can you pull up what oil they used for my last oil change in your system?» to which he replied, «I can see your personal information on my end just not what was done at another Jiffy Lube location.» I again felt that I was being lied to as the mechanic whom I just spoke with at San Marcos’ other location told me that all Jiffy Lube’s systems are interlinked. Which one was right? I was not sure who to believe at that point but my gut told me I should believe the first guy I spoke with at the location on Rancho Sante Fe Rd.
I would have gotten my oil changed at the other location (Rancho Sante Fe Rd.) except that they didn’t have my particular oil filter and they were a few hours away from closing; they wouldn’t be able to get my filter in until tomorrow. I asked the guy who helped me there if another location nearby had one and if they can service my car. He was nice enough to call over the phone for me to see if they had it before sending me on my way to the Jiffy Lube on San Marcos Blvd.
In my experience, the Jiffy Lube on Rancho Santa Fe Rd. has better customer service, and they seem more honest than this location (San Marcos Blvd.) because the worker at the location on Rancho Santa Fe Rd. never told me that I had to use a synthetic oil, or a synthetic oil blend, which was an additional $ 20), until I arrived at the Jiffy Lube on San Marcos Blvd. I used to change oil for a few years, and although that was a long time ago and things have surely changed by now, I didn’t feel that the guy at this Jiffy Lube had my best interest in mind as a customer (other than selling me the premium, most expensive oil for my car).
Basing my opinion off of what other people have written on their Unilocal reviews about this location it seems that the person responding to their Unilocal comments is always very apologetic about the perceived treatment/​experience that customers have had and wants to make things right, however, there are way too many comments in the same vein of the one I am leaving, so it leads me to believe that no one has actually instituted any change from the top down. It seems to me that this may be a managerial issue and it trickles all the way down.
After doing some research and breaking out my particular vehicle’s user manual, I learned that it specifically states that you can use 5W-​20 or 0W-​20 and that both are fine. It also mentions that if you would like better fuel economy or if you are driving in very cold temperatures that 0W-​20 is the better of the two choices. That right there should have been the correct way for their employee to try and sell me on the more expensive choice. Educate me on why it would be in my best interest, don’t just tell me that it is the ONLY option for my car because clearly it was not and nowhere in my user manual does it even mention the word «fully synthetic» or a «synthetic blend» as the required oil for my car.

They forgot to tighten my oil filter. Had to change my oil myself and clean up the mess in the garage. How does someone forget to tighten an oil filter? Waste of my time and money.

I brought my car in for a basic oil change and the service tech was unable to even drive my car into the bay. If you can’t drive a manual transmission don’t learn on my car…

Got my oil changed about a week ago. Three days later my check engine light came on. When I went into see what the problem was, the mechanic asked if I had gotten my oil changed recently. Jiffy lube (a young guy who looked like he was in training who worked on my car) managed to leave all the screws out so the bottom plastic part was about to touch the ground and everything internal could have fallen my air conditioning unit was left open. Next time don’t have someone inexperienced work on someone’s car or at least watch what they are doing, or it will result in a bad review for your company. Never going to a jiffy lube again. Could have totaled my car.

Just had a super fast oil change at jiffy lube. I felt like the staff was being honest and helpful (not trying to gimmick money out of me). It was my dad’s old car and they were able to look up the services recently done and the oil he usually used. My Thanks to Todd and the rest of the staff there. Overall Great experience!

Loved it! The guys working were so nice. They topped off all my fluids and did an oil change for a great price :) they even helped with other simple tasks for no charge. I will definitely go back to this place when I need more service done. Thumbs up to the mechanics

I am really surprised to see that some people had bad experiences here. I went in last Wednesday to have my oil changed. They explained my options to me, and I got the signature service which is an oil change, fluid checks, and they even vacuumed my car– all for only $ 34. I believe it was Scott that checked me in, and he could not have been nicer. Todd checked me out when I was done and he let me know that my car had no oil in it when they started. I have been having this problem recently, and he let me know the option they have that could likely fix it, and without trying to push it on my said to wait and do it when I get another oil change because it would be $ 10 off to combine the services. Todd even asked Scott to walk me to my car since it was dark. They were total gentleman, did not try to push extra services on me, and they did a great job. I’ll definitely be going back.

80 dollars for an oil change?! That’s way too expensive. And asking if I wanted a tire rotation that would cost me extra?! my goodness. They really make a fortune people that don’t know how to take care of their own cares. The pricing shocked the lazy right out of me. I don’t care how hot it is in my garage, I will do it myself thanks. Then giving me a lecture on why I should have them do it.
But! I will give them 2 stars for offer to give me a discount on the spot when he saw how shocked I was at the ridiculous pricing. That was nice of him. Still ridiculously expensive.
For people going cause they need service, please be careful. I can see them really racking up the charges for very simple jobs that need to get done.

My girl took her VW here. Because she didn’t know much about cars and came with a coupon these guys try to upsell her on things her car didn’t need. It may be just the employee… I sure it’s not a representation of management – training staff to take advantage of consumers for a quick buck, trying to mislead and charge for things they the vehicle did not need.
Although wanting to charge her for 80 dollars. I didn’t allow that to happen. She trusted her instincts and took off.
She later took her car to another place to change her oil which only charged her 35 dollars of which they looked at the manufactured specifications and suggested right oil that was needed for her vehicle off of Las Posas.

I don’t usually post reviews, but I felt it necessary to do so. I took my car in for a routine oil change at this location. They changed the oil, but not after trying to upsell me on all kinds of maintenance stuff, specifically, especially changing the coolant in the radiator. «It’s getting pretty hot,» the tech said. As I was driving to work afterward, my air conditioned started blowing out hot air at me, which is odd because I had the air conditioning overhauled about two years ago. I didn’t think much of it until I started driving home, at which point the engine temperature spiked.
I pulled over, and steam billowed out of the car. The radiator cap appeared to have come loose, spewing coolant all over the engine. I called Jiffy Lube to ask them what they think might have happened, and the guy who answered said that «Well, it’s pretty hot, and if you haven’t had your radiator serviced in a while, the seal on the cap might have loosened and blown off from the pressure. If you can get it in, I’ll help you work out a deal for it.» I took it to my mechanic instead. There was nothing wrong with the cap. The car got serviced about 30,000 miles ago, which is well within the range for needing to flush the coolant. There was nothing wrong with the coolant, either, although half of it was gone, meaning that I would have to get it serviced now anyway.
Now, I don’t know if I was simply driving an old car on a hot day and the cap just failed. I don’t know whether the tech simply changed the oil and let me be on my way. I also don’t know whether the tech loosened my radiator cap, causing pressure to build up and my engine heat to spike. I suspect it, but I can’t prove it. However, given the amount of times I have walked into a Jiffy Lube for an oil change and listened to all kinds of sales pitches for things that my mechanic has already done, and given the number of times my wife and I have walked out having spent $ 200 for things that we weren’t sure we needed but went along with because we don’t know about cars, I am officially done with Jiffy Lube. I have absolutely no trust, and I’m at the point where I would want to look over the tech’s shoulder the entire time to make sure he doesn’t screw anything up.

On my last oil change, they charged me for full synthetic oil (as they should have), but instead put the conventional cheap oil in my vehicle. I drove 6,000 miles on that oil change with the expectation that it was the full synthetic that I paid $ 85 for.
Thanks for helping me ruin my vehicle.

I usually go to north county auto service for everything. But I ran over something in the street and the skid plate under my bug came loose and was dragging on the freeway on my way home night prior, I knew I was overdue for an oil change and I was in San Marcos, had an hour and a half to kill before my next appt… figured I’d get it taken care of.
My friend told me jiffy charged her $ 60 for an oil change and to go to The Auto Guys next door. I called them first and there was a 2 hour wait. So I called jiffy. No wait, got in and explained my thing w skid plate to guy at front. I know no ones names so I can’t be as accurate as I’d like. This guy was lame (younger Mexican guy), told me my oil change was going to be $ 93. I pulled out my phone and googled a coupon for $ 15. Thanks guy, I know u know there’s a coupon… everyone does. And I asked why so much… he said bc I have synthetic oil. Got it. My oil changes are expensive at north co auto too. Like $ 55 I think. Not $ 93. Or $ 78 w coupon. He did inform me that to save money I could use regular oil and sign off liability on anything that goes wrong w the car after. Because my car requires synthetic… so yeah to save $ 20 or so I can risk my engine seizing. Great idea bro.
Guy that did work (no name, black guy) was great, informative about problem w my skid plate, other guy working w him that also did payment w me at end (Mexican guy w tats) also awesome, helpful etc.
$ 93 or $ 78 is ridiculous. Thanks for wiping down the windows and all but I can handle that part. Get the coupon if u have to go jiffy.