Firestone Complete Auto Care

Great customer service, I went in for an oil change and they noticed my back tire was shredded from an accident that had occur the week before. I had gone to two body shops before I went in for my oil change and no one pointed out my wheel to me. They explained to me my options and helped me pick the best one. Best customer service experience.

Good customer service, but each time I’ve got my vehicle back from them I’ve found something loose or disconnected that was connected when I dropped it off. Check your vehicle for anything that is loose when you get it back from this location. I also heard this from another customer whose relative had this same experience.

If someone is looking for an example of what bad customer service looks like go to San Marcos Firestone. I went 3 months ago to fix my A/​C. After paying close to $ 400 A/​C was fixed. They showed me what they changed and it seemed that they added a new part which I was not familiar with it but it worked well until now. 3 months passed and A/​C is broken went in and they took 3.5 hours to tell me what was wrong. Basically I needed to pay $ 250 to fix this new problem in the A/​C. I said no thank you and after expressing how bad the customer service is the guy offered to just pay the labor and the company would get the rest. Labor was $ 120. At this point I was so mad and done with the terrible customer service that I said no to the deal and prefer to try another shop that I can hopefully trust. I’m new to the city and Firestone will not be my car Doctor.

(If I could give this review ZERO stars I would… Being a woman, I am very hesitant about taking my car to anyone I don’t know because I don’t want to be taken advantage of or belittled. I took my 2002 Mitsubishi Eclipse to this location because my CEL came on and my car hesitated when I applied the gas. The feedback the manager gave me about the diagnostics test results about my car sounded suspicious. He told me that I had three codes: p0421, p0301 and p0401. I was told that I needed all these services completed:
1– remove and replace cylinder head gasket (both sides)… Mechanic claimed this service needed to be done due to the p0421 code.
2– spark plugs and wires replacement (due to p0301 code)
3– replace timing belt
4– water pump replacement
5– remove and replace EGR valve (due to p0401 code)
6– $ 350 worth of non-​system services (whatever those are)
I politely declined majority of the «recommended» services except replacing the spark plugs/​wires. I have already had the EGR valve replaced recently. Also the car is showing zero signs of a blown/​leaking head gasket. The shop refused to just replace spark plugs/​wires only. They said I must have my head gasket replaced as well or they wouldn’t work on my vehicle at all. I definitely don’t recommend this location to anyone needing any type of auto care services unless you want to try to pay for services you don’t want/​need.
Side note: I took my car to Auto zone and O’Reilly Auto Parts to get a free code reading… The p0421 code did not show up at either location, just the other two codes.

Went to get my tires checked because it was wobbly. They told me that my tires had separation problems, and said they needed to be replaced. I agreed, because I had no idea what I was doing and I’m pretty sure they sensed that. My sister called and stopped me, and told me to go to another place to get a second opinion. I went to both Goodyear and discount tires. They both told me that there was no separation happening in my tires. I just needed to get them balanced and rotated. Why would firestone be so mean, and try to make me buy new tires if I didn’t need to? That’s so mean… anyway, they do offer a 15% student discount. I got my oil changed with that discount! $ 31.84 for standard. Not sure if that was cheap. Customer service was nice.

Watch out! Their parts pricing is ridiculous. I needed a water pump and was quoted $ 935 for the pump alone. I called the parts department and was told that I could pick up the identical part for $ 535! I went elsewhere and will never go to a Firestone’s store again. For you locals, I would suggest that you go to Reliable Automotive in San Marcos. Good people, good work and fair pricing. BTW, their price for that same part was $ 484.

I got a nail in my tire Saturday evening and could not find an Auto shop that opens Sunday around New Braunfels. Through Unilocal,I found the Firestone open today. Took the car there and got it fixed. The people there are very friendly and helpful. Highly recommended.

They broke my hub cap… washer fluid cap was left off and was pinched between hood and fender… they didn’t even check tire pressure in tires bought last month… until I noticed they were down.
Staying with Discount Tire… even if they are not open on Sunday

I took my car in to get my tires warranted in the front and end up scratching one of my rims so when I went up there to confront him about it A guy named Jeremy. Thought the whole incident was funny for some reason. ive been a valued customer for several years. that’s just not how you’re supposed to treat your customers. just a fyi inspect your rims before dropping it off because this could happen to you. now let’s see if they fix my rim

It would be nice if they would quote a price BEFORE making the repair. Twice now on tire fixes… And they were asked to tell me what they found and let me know how much before making the fix. Won’t be going back again.

Bad business. As shady as is stereotypically expected of such a place. I’ll forfeit the convenience factor for local professionalism next time around. It’s such a shame that a business would employ such questionable staff and perpetuate the stigma of low caliber integrity in auto service.

I was refused service due to the fact I did not have a valid telephone number so I had to go down the road to Goodyear and get my thousand dollars worth of goods at their store I was so in embarrassed The employee seem discourteous disrespectful and did not care that I was taking $ 1000 worth of Firestones business to a competitor I was totally shocked