Elán Northwoods

We have lived here for 3 months now, and when we first moved in, both our showers didn’t have hot water or water pressure and our toilets didn’t flush, the lights that are in this apartment didn’t work expect for master bath. Master bedroom doesn’t even have lights at all. Water heater went out and took them 2 days to come and fix it and they didn’t have the part to fix it when it happened till the next day. Our neighbors scream, fight, and yell at each other and have knocked over pictures and glass off our walls throughout the whole house from slamming doors. Tons and tons of screaming children all day and night long. Teenagers have sex on the community tables and benches near the basketball hoop at night. Absolutely no parking. Expect to be towed. We have been towed ourselves, and two of our friend’s were towed based off the no parking. NOT ADA COMPLIANT! People here are entitled to the handicapped spots and try to make you move even though my fiancée is disabled as well, it’s first come first serve. The office isn’t and never has been helpful. Closed most of the time and when they say they will be back then don’t come back. Majority of the resident smoke weed and/​or cigarettes, there is always smoke. I refuse to go to the pool here because it is green and children ruin and have vandalized it. Over priced washing and drying. Dog’s that constantly yap and bark all the time. Residents will move your laundry to the floor which is spider and cockroach infested. There is one resident who claimed to have seen one of my friends hit his car and that he has secret footage filmed from his bedroom in his house recording the lot, which is illegal. And he refused to get us his info and demanded ours, took off his shirt to fight me because we refused to give him our info without getting his. Continued to yell and when I called management arrived, they spoke spanish the entire time and then management left without helping anything. And he was speaking english to us and management speak english as well. Also a couple of weeks ago, there were multiple gun shots from two cars that has 10 people each in them and has frightened everyone especially since most people here have kids. Also, why I’m starting this in the first place, is because today 3÷8÷15 our garage/​storage unit was broken into. The garage door and lock was busted and now wont close or work at all and our car in the garage was broken into and everything in it was thrown around. All of our storage boxes were ransacked, but the only thing actually missing is a sunglasses case. When we called the apartments ‘emergency’ number we were sent to voicemail and still have not had the call returned or anything. Closet doors are broken, we live unstairs and the ‘balcony’ is barely big enough to walk on, let alone have a single chair or side table. Also there are a bunch of shitty rules that don’t allow you to decorate your balcony. Our doorbell has never worked and we have called on it since the beginning, and our neighbor just has a hole in the wall for their doorbell. LIGHT switches aren’t for light, how strange. Just for outlets. The apartments randomly will put a notification on the doors about things that don’t apply to majority of the residents and aren’t serious issues. TO MANY BUMPS! Dumpters are always a mess and there aren’t many of them so they are difficult to get too. Almost all the parking for all the residents are in one huge lot in the back of the whole complex. Also, this place is right along the freeway so it’s always noisy at all hours of the day and night. Make you pay deposit for PET FISH! I understand animals that can affect carpet and what not like cats and dogs, but FISH! The tap water is disgusting and chemically. Residents are NOT friendly. Bottom line, DON’T MOVE HERE EVEN IF YOUR LIFE DEPENDS ON IT. It’s better to live on the streets and not be robbed of $ 1375+ and have all this on your back. They also up your rent dramatically every year.

Assistant Manager doesn’t know anything! She didn’t have answers and her costumer service sucks! She was picking her nose while taking on the phone… eww. She looked like she didn’t want to be there. I like the place but because of her I won’t be renting there. And beware of people speeding in the parking lot.

Where to start??? When we moved in our heater didn’t work. No hot water. Nothing. It took almost a week for them to fix the problem. Now it’s summer and our ac is out. When they came to fix that, they broke our sink. Two days of waiting in the heat and the plummer is over an hour late. We’ll see how long that takes. Small garages, cockroach infestations, and children running wild from 6am-​1am. No joke. These kids hop the fence to the pool and throw dirt and rocks in it. I’ve had my car backed into with no note. The worst by far is the kids. Not unusual to see 6+ running out of an apartment with no supervision. These are not teens or tweens, they’re anywhere from 3 – 9. I’ve lived in many other complexes without many of these issues. Move here if you want a ton of screaming brats outside your window ²⁴⁄₇. Oh and plan on getting your car or a friends towed if you haven’t checked in with security. Amazing how they’re so on top of that and they can’t keep underage kids out of the pool. Even after a drowning.