Contractors State License Schools

There’s a reason the BBB rates this company an F. I wish I had researched them before signing up. In my opinion, they shouldn’t be allowed to continue operations; based on a complete lack of customer service and semi-​fraudulent behavior by taking money and not rendering services-​then flat ignoring attempts at contact for a refund. They do not respond to numerous emails, phone calls, this includes the manager, Mario (apparently, the only person there that is authorized to issue refunds?). Mario doesn’t respond. This is a very long story, made short: In early January I signed up for their contractors school. At that time, I was up-​sold to a very costly package, as it was apparently «the only course I was able to take», per the sales rep, Peggi. I had to go on a pymt installment plan due to the costly price of the course she suggested, as well as push my state exam back 1 month. I felt skeptical at that time, like I was being up-​sold. Peggy’s scheduling and course options didn’t coincide with what I was seeing on their site. At any rate, I signed up; I was told I would receive a call from the San Diego location to pick up my materials. I never received a call and had to call multiple locations to find out the status. I couldn’t get through to anyone and never received a call back. Finally, on the day of my first class, the sales rep, Peggi, responded by email and stated that there had been a death in the shipping department and that is why my books never came. She said not to attend class that night (although, she had previously said that it was not an option to not attend the first class and I would have to wait until the next, more expensive course, which is why I had to move my exam date back the first time!). I had already pushed my exam date back a month because of this and wasn’t in the position to lose another month of downtime for work. I explained that I would need to take the class elsewhere as not to push back my test date again. I stated that I would like to cancel based on the materials never being received. She forwarded my request to management. THREE weeks later, and several phone calls/​emails to Mario and various managers/​employees, I finally got a call back from Mario who agreed to cancel the contract/​pymt plan I was set up on and refund my card. The refund never came through, that was over 1 month ago. I have now called and emailed nearly every day for over a month (2 months total since this started) to Mario and anyone that I could get an ext. # for, and according to the receptionist, Mario is the only person that can issues the refund… Unfortunately, Mario does not respond to my many emails or phone calls! My card has not been refunded and I am now receiving an invoice from their bookkeeping department for the second portion of the payment plan-​which was also supposed to be cancelled. I have gone ahead and filed a claim with the BBB and a dispute with my credit card company, however, I’m concerned that they will send the second portion showing due to a collections department. I have documentation of appx 30+ emails in total on a near daily basis, as well as documentation of voicemails left with Mario, the manager, his assistant, receptionist-​anyone! with very little response and no resolution! It is impossible to understand how a business can even be operating with such a lack of customer service. It is absolutely bewildering! I feel that this is a scam of a school and should not even be able to legally operate like this. They took my money and did not render service! They should be required by law to return my money and show proof that the contract for payment installment plan is cancelled. I DO NOT ADVISE DOING BUSINESS WITH THIS COMPANY.

These guys scam me out of $ 507. Victor lied to me over the phone in order to get my credit card information. Once I arrived at the school they had me read the documents to be signed and I realized that I had been lied to. Based on what was required I did not qualify for the school and I told them this once I read the material however they would not return my money and said that it is part of their terms of service. I am going to contact the BBB consumer affairs and share my experience with all news outlets to stop these scam artist from taking advantage of others in the future.

Called in a few times to gain information about their online testing program, I was finally ready to sign up and got the senior enrollment counselor on the phone; he mentioned a $ 180 fee that I had not been previously been made ware of and when I questioned it he got very defensive and condescending w me. He asked me if I wanted him to help me and I said no I wanted to speak w someone else; he hung up on me.
If this is a sign for things to come then beware. They need an overhaul of their «customer service» department.

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I was very upset from my first experience with CSLS and gave them a low rating. An executive called me and apologized for my experience and we discussed some options. I feel CSLS is committed to providing a great experience to their students and I am impressed with their commitment to provide an excellent customer experiences.