Cold Stone Creamery

I just moved to the area, and was so excited to check out this shopping center! I walked in right after I went to the new cute medical scrub store across the way. I was greeted right when I walked in the door and helped immediately! The service was excellent, and the employees were so friendly!

Customer service is not up to par. I came in and was not greeted and I stood in front of two employees for a couple minutes and stared at them before they gave me attention so I can place my order. And as I was ordering both of them brought their attention to some lady that walked in… and started conversations with the lady that just walked in. It sounded like they were friends? Regardless, I came before her and was trying to put in an order — POOR CUSTOMER SERVICE. I’m giving it 1 star because I liked my ice cream that I took to go because the environment was not a happy environment that I wanted me and my 6 year old to be in. Next time I will try it the Baskin Robbins across the street.

So I went in and I was greeted right when I came in by a wonderful and very lovely girl named Kathy! She immediately smiled at me and asked «what can I get for you today?» Her service was tremendous and she was an absolute joy to be around. She made my ice cream so quickly and nicely and she was also absolutely great to talk to. I want to thank her for everything and for making my trip to Coldstone a fantastic one!

Let me start by saying that I really hate to do this, but I feel like I was left with no choice.
I order a custom cake for our boss at work on Wednesday afternoon for pick up on Friday at 12:00. (We order cakes form cold stone a couple times a year for birthdays but usually from the other san marcos location without any problem) When I went to pick it up today at 12:00, it wasn’t ready. I was told that they didn’t have the chocolate shaving that went around the bottom of the cake, seriously?! The manager told me that it would be 30 – 45 minutes before it would be ready so to come back «if I didn’t mind». Well I don’t have a choice now do I? After telling her that I was less than happy about this she did offer to drop it off when it was done, but I needed it before the time we had put aside for this birthday celebration (hence why we ordered it for pick up at 12!!).
Once I returned to work I got a call saying that the cake was ready… why they didn’t do this in the first place to tell me it was going to be delayed is beyond me. So, I headed back to pick up the cake. I was really hoping that the manager would be there so I could talk to her about the problem and fix it then and there, but she was conveniently «at the store» and the employees didn’t know when she was going to be back.
More than anything I am peeved that the cake doesn’t look very good, we had to prepay for this custom cake, I had to go to the store 2 times to pick it up, and I couldn’t solve the problem at all in store.

I’ve been to this cold stone before and never really had any problems, (other then them closing 45 minutes early before which made them loose a handful of customers. It was awkward standing inside being serviced during that time too because as the customers walked away they looked at the hours on the door then their phones and realized how early they «closed») so we went again, it’s right by my house so it’s easy to walk to. We get there with my brother and sister visiting for a long weekend.
We asked for the cheesecake fantasy and it starts out with the guy starting to scoop cake batter ice cream into a cup. I knew that was wrong and I said no we asked for the cheesecake fantasy and he laughed and said oops with no meaning behind it. Then he’s starting to mix everything together and realized they were out of blueberries. So he laughs again and says we can change it for another fruit. We decided on raspberries. They were basically out of those as well and just threw in the smashed leftovers that was basically juice and seeds from the raspberries. That was all for 1 order and we had 4.
At this point the other guy came over and decided to help my brother and sister since they were a different order from my gf and I. My sister wanted the birthday cake remix and the kid gets the ice cream and starts getting the mix ins and realized they were out of brownies tells us they are out by laughing and saying we can put something else in it. the brownie is basically the best part of the creation. (Mind you can he guy is just no finishing my girlfriends order) when I hear they are out of brownies I go to find something else and I’m quick to realize a lot of their creations call for brownies. The kid that is helping us laughs and says why don’t you just put chocolate cake in it? We said fine whatever cause we were already pissed that they were out of so many mix instead. He also came to realize they were almost out of chocolate syrup. Mine and my sisters creations both needed them. We made them scrap out what was left.
Then he makes my brothers ice cream which was just simply cake batter ice cream and cookie dough. My girlfriend is waiting at the register for mine to get down (since we were helped first) but since we weren’t done as my brother and sister was the guy that was helping him goes over to the register and says to my girlfriend can you move I need to check them out. We all just stared at him like did you really just say that.
In the end the chocolate cake SUCKED! And was extremely dry and just ruined the ice cream. The guys working their were beyond disrespectful and were horrible were customer service. And they ran out of 3 mix ins we needed. One guy that helped us had a name tag on that said Pablo. Whether that was his real name or not i don’t know (the name tag was written in) and the other guys had green hair. Yep calling them out because they pissed is off that much!

Really shitty service. I was buying my birthday cake and the cashier was really rude. I asked her to write happy birthday on my cake and she wrote it shitty too. I don’t think cold stone should be hiring sour people for an ice cream shop.

Ice cream is good. Chick hooked me up. But the other kid didn’t seem like he wanted to be there and walked right past us at the register. Probably to go to his phone in the back.

This had actually been my first time at a Cold Stone EVER.
I went in with my girlfriend and was looking at the menu and the staff was really friendly. I told the guy it was my first time and he started laughing and instantly asked if I wanted to sample a couple of the flavors.
I went with one of the preset items on the menu, I believe it was the Oreo one. I got oreo ice cream with oreas and chocolate chips and chocolate syrup. In addition I had them add brownies and cookie dough in it as well.
It was definitely a yummy treat. I loved how the texture of the fresh crunchy oreo cookies complimented the soft creamy ice cream.
A cool thing is that there sizes go from Like it (Small), Love it (Medium), Gotta Have it (Large). I got a Like It but with all my added extras, it ended up having to fit in a Love It cup hahaha.
One tip I might add is not to order too much extras like I did. It was good but too many extras tasted like diabetes in my mouth and after awhile it seemed like I ordered a bunch of cookies, brownies, and cookie dough with a side of ice cream! haha
Other than that, it was great time having my first Cold Stone!

Craving a caramel apple. Got home, and my apple wasn’t even cut all the way through. On top of that, the caramel isn’t even stuck to the apple. $ 4.50 for a big ass mess. So annoyed.

We are frequent visitors of Cold Stone. I brought three boys here on Saturday evening around 8:00. Alex greeted us right away and was really awesome! She engaged in conversation (the boys were telling yo mama jokes), she accommodated all their requests, and was great about making it all to go.
Great service and excellent ice cream. We will definitely be back! High five to Alex for her positive attitude.

Im currently In line. While writing this review. There is 4 associates, and only one of them is working. The adult that appears to be the owner has her kids working here they seem like 9 year old and 13 year old. I think corporate needs to pay them a visit. She is not even helping when there is clearly a bunch of people in line. I will not be returning here. Better off visiting the mexican ice cream place that is only about 30 feet away.

Went into this location the other day, and I was helped by Kyle and Alex. They did a great job, and also were friendly. I’d highly recommend this Cold Stone because of the exceptional customer service.

Went into this location super excited w my 4 month old nephew while my sister his mother went into Walmart quickly. I was treated badly by an associate named Alex she was horrible & the other 2 guest also verbally shared the same feelings towards me.
When she asked what I like I instantly was treated like a Complete Idiot I gave her my 1^st order a children’s Oreo w vanilla & continued to give her the second one & was surprised at the Disrespectful tone she gave me by saying «I can only take one order at a time because I won’t remember all those orders, I’ll just forget» I don’t understand why she treated me like this. Had she said it w a completely different tone it wouldn’t have matter one bit & everything would be completely fine. She didn’t even the young man working w her looked at me like he was now embarrassed. Anyhow after a moment they he went to the back & she followed leaving me, my Nephew & the other couple. He said he’d be bk but she just left. Then when they came bk he was working w me & she w the couple. He was uneasy I could tell I felt bad you can’t help who you get stuck working w & he just did his best, good kid. Her not so great. It’s Ice Cream I’m always happy when I get ice cream because it a rare moment when I get it.
I ordered a total of 3 ice creams & a Carmel Apple. My sister was meeting bk at Cold Stone along w/​my two daughters so I asked him if he could keep the ice creams in the freezer & nicely he said yes. They all showed up at once & my sister went to grab the ice creams & got Alex & when my sister returned even before I’d even told her about this disrespectful young lady, named Alex
She was complain of how rude the girl behind the counter was. Please deal w/​this because she put a damper on my evening & complete pissed my sister off when I finally explained the situation is dealt w/​earlier to my sister. Luck she wasn’t the one there ordering them because things wouldn’t be so quite that’s for sure. DEAL W IT SO SHE DOESNT RUIN SOMEONE ELSES SPECIAL EVENING. My husband has been deployed for 11 months I’m very busy & well as my sister she is very busy & these moment are Memories & thanks to Miss. Alex our will be a sad moment now.

I was lucky enough to catch the owner, she is a nice lady and takes customer service and food quality at the same high standard.
She did however make my order incorrectly, and because it was Friday I didn’t really care too much. She was midway throwing down some oreo cookies and said «oh no. i made the wrong order». She then proceeded to finish my ice cream cup and start making the order I had originally requested. It was a nice way to start my weekend with a cup of Coldstone Icecream.
Good Ice Cream
Great Service

This is the second time we have ordered waffle bowls/​cones and they were too hard to chew! And had no flavor. Certainly not the original cold stone recipe! Also VERY stingy on the mix-​ins. We will go to the Vista Village location from now on. That location is always great.

We came here after eating dinner at Manna BBQ. We were greeted right when we walked in. I said what I wanted but stlll the girl suggested for one of their signature ice creams. I kindly refused. I got mint chocolate chip with almonds. It tasted like I would expect… Yummy! They do have a few seats inside and one restroom.

Poor service, was in store for about 5 min before I was acknowledge by someone then asked for a flavor they are out

I’ve been to man y Coldstones in my life, from LA to SD, and this one is by far the best one. Although the Ice Cream is almost the same at each one, the customer service is superb at this location, which personally, makes the ice cream taste even better.
From the moment you walk in, you are greeted with a smile. When they make your creamy concoction of sweetness, they are not shy to ask of you have enough mix-​ins. Ashley and Alex are the best. Thank you for making my family’s Sunday Funday taste a little sweeter!

I can definitely see why this place gets low marks. However, it is so close to where I live and Baskin-​Robbins is a shadow of its former self. As pointed out by other reviews, the customer service is sub par. Unfortunately, this is the fate some franchises suffer. Bad owners who only want to turn a quick profit forget that proper customer service training begins with the management. Bad leaders can make money, great leaders make a whole lot more.
On the bright side, the ice cream is still fantastic.

It’s Christmas time and that can mean only one thing… I’ll be getting my annual $ 5 gift card to Cold Stone from my boss this holiday season.
Cold Stone has a large selection of signature ice cream creations, but I’m a guy of simple ice cream pleasures. Usually I get vanilla with butterfinger mixed in.
The service here is very friendly and the staff seem to enjoy working here.
Considering there are two other ice cream places within walking distance of this location (Baskin-​Robbins and La Mixteca), it’s good to see this place thrive.
*Note, they have added a Rocky Mountain Chocolate Factory Franchise to this location. Enjoy!