Best Buy

By far the worst customer service I have ever experienced from any store!
Not only did they lied to me about a product price and have me drive all the way from Ramona down to San Marcos they treated me very poorly & when I told the manager it was «bullshit» that they made me drive an hour to get to the store. the product I asked for pricing on was twice what they said it was on the phone. The manager told me they do not need my Business and to get out of the store. All because I told him it was bullshit that they lied to me over the phone & made me drive all that way just to be treated like I was worthless! I will never EVER Shop at a Best Buy again!!! Fry’s electronics for life! Because fries hires quality employees not worthless A holes!!! Best Buy is the most FUCT up biz u could ever spend ur money at! Stay away from these horrible people!

Jordan from best buy was so helpful when i was asking about laptops. Super knowledgeable and because of him i am purchasing a new laptop from this location. Thank you again Jordan!

Still not perfect. I miss the days of tweeter. But Frys is actual so bad, I built a time machine (encased a low solar mass star in a electro magnetic basket, gave it a nice spin – Kerr Metric baby – and set the dial to 11) and brought Dante into our time just so he could go shopping with me at Frys. He was so mortified he added the place as the 9^th circle of hell in his book, Inferno. Problem is, when he went back to his time, a new universe split off and we can never see the addition to the classic book. But just know, that at least one universe in the multiverse has the Fry’s addition in Dante’s Inferno.

I’ve been a regular customer at this store & we recently purchased a stove & a microwave with free delivery & installation. Though the staff was quite helpful, I definitely had issues with their pricing. In the beginning of December, I went in & looked at some of the items. I find a stove I liked for $ 599. I spoke with a sales person inquiring if they’re gonna have some specials soon & it was suggested that they usually have sales after Christmas. We wait after Christmas & there was definitely some sales going on! However, the SAME item I had already checked has been marked up to $ 650! I mean sure, there is a 30% off but oddly, their inventory, all of a sudden, become pricier! I asked the manager why this is the case & he had not much to say. Obviously, it’s a way to trick customers & I think that it’s very unfair.
Here comes installation day. I blocked 4 hours of our weekend for their delivery van & installers. He arrives by himself. Our living room is on the second floor. He tells me that they weren’t told that we have a second floor & that another person is necessary. Nice. So he ended up leaving the items in my car for a week & it’s now again Saturday & we have blocked 4 hours again of our day. They confirmed yesterday that they will deliver on Saturday then this morning, the office calls me stating that delivery has been canceled because the item is out of stock. I’m confused. Unhappily, I told them their delivery man have left the items in the garage already. They said they had to confirm things & will call me back. No call after an hour. I called back to confirm & they said that it IS happening today. You’d think that they can give us a specific time being that they messed up already but nope, we’re still waiting on the installers to confirm. I called the customer service to verify if 2 people are coming. They have no idea. The installers are not picking up & all we can do is wait & hope that everything works out.
Best Buy needs to coordinate their prices & not try & trick the customers. They also need to coordinate information properly (such as us being on the second floor) to their installers. And this hassle, after we give them business, should not be happening.

Worst customer service ever! Can’t believe how rudely my wife and I were treated. We bought an opened tv and was guaranteed all items were included, we went out of our way to make sure a remote was in it. After a week long wait for the delivery, the delivery guys were 2 hours late. Then the remote was missing! How can you work a smart tv with out the remote? We went back to Best Buy and the customer service agent was so incredibly rude, refused to help us and was not helpful in anyway. Said «it was our fault and we should have known better». are you kidding me??? What kind of service is that! I am right about ready to return this damn tv myself and demand a refund just because of how badly we were treated

Stephanie is the customer service specialist and her customer service is awful. She referred me to the internet instead of her placing a quick phone call. I needed to ask for the manager. I am writing this review because it is the second time I have had problems with her.

Well tonight’s another story
Only one cashier!!!
R u kidding!!!

Put in a new car stereo and was wowed by the people at Best Buy. Normally I am a Fry’s fan but when I went to Frys they were understaffed, uninterested and unhelpful, finally quoting me a ridiculous install cost for a unit that was supposed to come with free installation. Free apparently meant more than twice the cost of the actual car stereo.
Went to Best Buy and priced the same unit, they price matched (including all the kit and harness gear without even being asked) and did the install in 45 minutes at ¹⁄₃ the cost of Frys including the unit itself.
Maybe their prices aren’t the best and their return policy isn’t as good as Frys but their car installation crew and price match policy gave me complete and utter satisfaction in all aspects, pricing, service, scheduling and all around attitude.

Warning! I was recently talked into an Apple Watch and lied to about the return policy! Make sure you fully understand what you’re buying and who from! Once you’ve purchased the product, they refuse to help in anyway! I recommend buying directly from Apple always!

The items and prices don’t match the online prices. They have a marketplace on their website for other sellers to sell their items for different prices. Customer service is a hit or miss. Some sales associates are great and knowledgable. While others try to sell you on expensive products you don’t need or give you false information. Prices are little pricey here I would do research first before coming in to make sure you get the best price. Large selection of items and it’s fairly organized with signs.

Stephanie in customer service proved to be very unhelpful. Attempted to exchange an apple product that was purchased there, but said that they couldn’t do anything for me and that I had waited too long. I asked her a few more questions, none of which she had solid answers to. Her «manager» told her to tell me that the Apple Store would happily assist me with the exchange. I was skeptical, but drove to the Apple Store and asked them, and they said they don’t do anything like that and that best buy should’ve honored my exchange.
I work in the customer service industry, and having the right answers to questions is what sets an establishment apart from the rest. Not only were they misleading, but truly unhelpful. I dislike writing bad reviews, but it’s necessary to be done when service is this sub par.

Poor service and a manager who is willing to excuse her associates’ inability to multitask. This place is not worth the time or money.

They’ve gone way downhill. Didn’t even have a laptop charger. They should shift to an online business or shut down.

I was in the San Marcos CA store tonight to return a defective laptop. It was a toshiba satellite and the hinge would not bend as designed. One of the first times I tried to utilize this feature. The assistant manager told me that it appeared I twisted the screen and broke it. There is absolutely no damage to the unit except the hinge is broken. After she accused me of this. She said its best buys policy to not return defective or damaged merchandise. So I guess the lesson here is to buy from a company that does take defective merchandise back despite the fact the mfg directed me to. In response to that, I was told. The manufacturer will tell you whatever they want. Send it to them. It’s their problem. Nice job best buy.

The customer service desk gave me the worst service experience. My dad ordered a laptop for me however he forgot to put me as someone authorized to pick up. The process to go through that change took about 45 minutes. Once my name was
On there, it has taken almost an hour, and they still will not give me the laptop, even though I have already been authorized to pick it up. My email says it is ready for pickup, but for whatever reason their computers aren’t allowing it. I understand it was initially our fault, but I have been here for over 2 hours and have yet to walk out with my laptop. Awful.

Came in to do an exchange of a Macbook Pro to a Macbook Air. What could have been an easy exchange turned out to be a 1.5 hour wait with no other customers around. I was stuck with James at customer service to perform the transaction. The problem was that I couldn’t use the same coupon code as I did when I made my first purchase, even if it was an exchange. He tried to come up with other excuses of why the coupon didn’t work; one of which went something like:
James: This coupon only works for Macbooks
Me: This is a Macbook Air, its part of the line
James: But it’s not a Macbook
Really? for someone who made their own computer, you don’t know everything. Luckily, another employee overheard and said the coupon works with all the Macbooks.
Having to find out on my own that the coupon is a one time use, I had to use another email. I admit, waiting for the coupon code for a college student on laptops takes 5 – 10 minutes, but the whole process just took too long than it should have. James was full of excuses and was not customer friendly. He was more focused on getting the job done and made the experience awful.
The one star is for Stephanie who actually gave us advice on the side and helped us out when James would leave the cashier.

This was the first place I stopped by to get my camera gear last year. I’ve also returned to purchase my GoPro from here as well.
With my high-​end purchases, I’m now an «Elite» and this gives me discounts off of ink and other specials. I also frequently receive a $ 5 coupon via email from them.
Now to review the store.
I’ve always been greeted by the staff and doorman upon entering this establishment and I like that. Most of the representatives are very attentive and are eager to assist as I walk down the aisles.
The store layout is pretty direct and I can read signs to clearly find where I need to go.
I will admit that the variety of brands here appear to be limited and thus, it makes shopping easier due to limited options. But I also wonder if it effects the variety of prices I’m given as well.
But, all in all, it’s a breeze to shop here and it’s normally never crowded and they are amply staffed and there’s hardly any wait in line at the cashier.
I cannot vouch for the Geek Squad dependability or their product troubleshooting skills.
I DO know that I’ve purchased incorrect wires before and returned them with no hassle.
So far, so good and I’d recommend adding this store to your electronics «shop-​around» list.

The Scene:
Int. Best Buy — Afternoon
Earlier that morning the Big One (aka Number 1 son) and the Little One (aka Number 2 son) redeemed the Best Buy gift cards they got for Christmas.
The Big One bought Shadows of Modor for XBox 360, opened it and realized the graphics are horrible. Wants to exchange for Shadows of Modor for XBoxOne.
Me: We’d like to exchange this for the same game but for the XBoxOne.
James (cashier at customer service): Oh. You opened the box. California law and store policy says we can only exchange it for the exact same game.
Me: Fair enough.
James: But you could sell it back and do a trade in. You’d get $ 31.50. (Big One had paid $ 64.79)
Conversation between me and Big One — should he take the loss to get what he wants. Or should he go for the exchange and try to sell it, maybe getting more than $ 31.50. He opts for the quick buck.
Me: We’ll sell it back and do the trade-​in.
James: You have to be 18 years old. I need the license plate of the car you drove here in, your driver’s license, your date of birth, your address, and your right thumb print.
Me: What?
James: Local law enforcement requires that we get your license plate, your driver’s license, your date of birth, your address, and your right thumb print. I’d have to give the same thing if I did an exchange.
Me: What if someone didn’t drive here? What if they took the bus?
James: Then we’d have to fill out another form.
And this is why hackers hack Best Buy. All that information is perfect for identity theft.
Game Stop doesn’t require any of that information nor do you have to be 18.
If the Big One wasn’t with me I would have turned around and left.

Don’t believe these liars. Don’t believe their price guarantees.
On Sunday, ¹²⁄₂₁ I found an Acer computer for my husband I wanted to buy. Price was $ 549. Said it was $ 50 off.
Today, on Christmas Eve, they had jacked up the price to $ 599.
I showed the salesman the picture on my cell that I took in the store on Sunday that showed the $ 549 price. He asked his manager, who said no, he wouldn’t honor that price. I told them they could have a sale for $ 549, or no sale. They chose no sale.
SOOOOOOOO…I drive home (10 minutes). I go online to best
.
I find the computer I want for the $ 549. I buy it online. It says I can go back to the store and pick it up. Thirty minutes after I purchased it, I received an email that it was «unavailable» at the San Marcos store.
That is a LIE. It was available 40 minutes earlier. IN OTHER WORDS, IT ISN’T AVAILABLE AT THE SAN MARCOS STORE FOR THE PRICE QUOTED ON THEIR CORPORATE WEBSITE.
This is laughable – except it isn’t. They have signs all over that store advertising they will match Costco, WalMart, etc etc etc. But I guess they won’t match THEIR OWN CORPORATE WEBSITE.
I wouldn’t buy anything else from Best Buy. What huge liars.

An update to my earlier review…
A major turn of events has occurred! The store manager for this location, Teresa, proactively contacted me to apologize for the aforementioned situation. She was incredibly understanding, friendly, and eager to make the situation right. She has gone above and beyond by doing everything possible to fix this unfortunate predicament. I am so pleasantly surprised at the final outcome! Thank you for helping put this behind us!
Overall, now that we have everything squared away and properly installed, our new Whirlpool washer and dryer are working GREAT. I can honestly say I will ABSOLUTELY be back to this store now because I am totally confident that if anything like this were to happen in the future (I really hope not), I know it would be made right.