San Luis Marble

A++… I tend to be a picky person, and SLO Marble made our whole experience very nice. We started out with our kitchen counter, and they made the entire process go smoothly, and did exactly what we asked, and right on time from start to finish. We then had them pick up and use our left over piece to install in the guest bath, and they got that in so fast that we’re now having the master counter done also. Trici is the sales lady we’ve been with for it all, she and Erica are both an asset to this company. They know what they’re doing, and were very helpful and polite with us each and every time. The cuts were all done perfectly, and the install crew topped it off by being friendly, polite, and right on time! Communication with all involved has been excellent. We did compare their pricing with two others locally, SLO Marble is right in there price wise, except the customer service is FAR superior. It has been SO very nice to find a company who does what they say, and when they say. For us, they are the very best.
Thanks again! John and James, Los Osos

Erika was great in the sales room, which gave me the false impression that we would receive excellent service. As soon as we selected our slab and paid for it everything changed. They failed to meet their promised deadline of installation on our project, which caused our entire project to come to a halt for ten days. They were supposed to bring the extra slab (about ¹⁄₃ of it) with them when they came to install but claimed they «forgot.» My husband drove an hour with the truck to pick it up approximately three weeks later. When he got there our PAID for slab that they «forgot» to deliver was back up for resale. To top things off despite the fact that several guys were working there, they were to busy to help him load it in our truck and told him to come back in an hour. He had to load it by himself. I won’t recommend them and won’t use them when we do our entire house remodel in about six months.

Flawed business model.
The sales gal was nice and the showroom was clean, orderly and showcased a good variety of products.
The issue we found with this company was their business model. We were looking for a new counter for our guest bathroom. The size meant that we could opt for the «scrap» pieces. Now folks, these pieces were sold to a previous customer and these are the extra pieces that the customer choose to walk away from instead of cutting it for a coffee table or other project. Our quote for a counter included having an employee come to our home to make a template, cutting the stone, installation and the price of a previously-​sold stone. That price was almost $ 900!!! Seriously?!
Here is the part that we were dumbfounded by: As we walked back to the showroom we heard stone breaking. The sales woman told us that their supply of scrap stone was so large and space was limited, so they were BREAKING the pieces to throw them away!!! Economics lesson people! If the price is too high then DEMAND will DECREASE! Then you’ll go and destroy product?! It’s baffling.
Now, here is a better option: The people who buy full slabs for thousands of dollars are not the same customers who are looking for a small, scrap piece of stone. Your goal is to make profit and provide steady employment; we get that. The ideal way to sell the scrap pieces would be to cover your cost to have an employee visit our home twice (create template and installation), cutting the stone and a nominal amount for the stone (ie: $ 50 – 100, which is not much to ask since you already sold it once!). With this business model, you can create more business — and profits — by adding a new customer market and your employees will have more work which may allow you to add more jobs to our county.
We hope that the right changes can be made. If these options existed we would return. Thank you for your time.

I used San Luis Marble for my recent kitchen and bathroom remodel. I found both Erika and Kerry very helpful and a lot of fun to work with. I also like their inventory and from my frequent visits, I am aware that they continually add more product lines. I also liked how Erika worked with me in solving a problem with a tile that I selected and did not work out well. Next year, I am doing master bath remodel, I plan on using them again.

Easily, hands down the best place for full service marble, granite, tile design and installation. Years ago, Josh worked on my old house with vintage tile and it looks absolutely perfect, great workmanship. Several friends and family have remodeled their kitchens with granite (their inventory and display is amazing) and everyone is extremely happy. I haven’t heard one complaint – just «take a look at my beautiful kitchen counters!»

In 2010 I remodeled 3 baths and my kitchen. San Luis Marble did all my tile and counter top work including floor tile, bath tile and countertops and all new kitchen counters. At every step — from design through purchase to install the process ran smoothly. I was completely and absolutely satisfied with my results. Josh and his team are professional, hard working and really want to do a good job for their customers. I was listened to and treated well by everyone involved. Remodeling can be a super stressful time… thanks San Luis Marble for making it easy.