Radiology Associates

My husband hurt his leg in October of 2015 and he has been waiting to get a MRI, so this Friday the 22^nd of January was his appointment. Somehow a person who is in an extreme amount of pain does not matter they put his appointment off until the first day of February I guess getting an mri really isn’t that important. WOW what a bunch of uncaring a holes.

The technicians were great, but the billing (out of Indiana) is horrible (I might expect this if it was in another country). No customer service & automated payment system didn’t work for my account. I had to access my insurance claims and send the billing office the insurance activity on the claim (their job) and then the balance of $ 20 I still had to pay even though I did their work for them. Warning: when you pre-​paid as required if you have a high deductible insurance, this does not cover the radiologist reading the exam.

As far as scheduling my experience with the diagnostic center, everything went fine — pleasant and efficient.
After arriving at the office on the morning of my appointment, the technician was patient and friendly when I was a few minutes later than my scheduled appointment time (my tummy is defiant, hence the imaging). She led me to the changing room, explaining the procedure and offering me options for my comfort (staying in the changing room between the images, which could take a few hours; offering a warm blanket, offering water). She then led me to the exam room and introduced me to the other technician. They explained the purpose of each of the machines while they helped me settle in. I had to drink a large container of barium for the exam and it was quite difficult for me (I become nauseous and vomit easily — more reasons for the imaging). Both technicians were patient, encouraging and caring. I never felt rushed or like I was a bother, even though my difficulties were delaying the process. When I started throwing up, they gave me a clean container and one even brought a cool, damp washcloth to lay on the back of my neck. I was really touched and surprised by the level of compassion these women showed to me. It reminded me of something my mother would have done had she been there! They let me stay in the changing room as long as I needed and nap between images. When it came time for the second part of the test, they gave me options as to what I felt like I could tolerate — again, no pressure.
It has been a while since my appointment, I think a month or so, but I told my family about this amazing experience, and I remembered the ladies’ names: Jana and Kathy. My mom had an appointment at the clinic recently and I asked her if she had seen the same technicians I had. I think she told me she requested them! I will definitely be requesting to be seen with them for my next tests. I feel confident that it was only with their support that I was able to get through the exam without ending up in a ball of tearful vomit.