Hertz Rent A Car

With 2.5 stars at the time of this review, I’m pretty sure mine won’t give them a boost.
The service desk is great if you show up with everything you need to pickup your car, if not, it can be a rough experience. I had everything ready, so it was no issue. I picked out the car I wanted and went to get it. The car was dirty, so I went back and let the person at the counter know, but I guess he failed to note this somewhere. We actually took the time to clean all the windows and mirrors on the car to make it safe to drive. After that, we were fine driving the car even though the exterior could have used a wash. So far the rental is about average and would be worthy of the standard 3 stars (You the type where you show up and discover the math never adds up according to your online reservation and the car you requested is the not the car you get).
The trouble begins after returning the car. We fueled up the car and delivered it as promised the way we agreed. I check my credit card statement a week later and I am suddenly being charged $ 23 extra for fuel and vehicle cleaning. Wait a second, I told you the car was dirty and we returned the car with a full tank of gas, what gives?
I get a post rental survey online, so I let them know that they are not the best rental agency I have encountered. I get an email back that reads:
«Good Afternoon,
I am writing in response to the survey you completed on MM/​DD/​YY. First, I want to apologize for any problems with your most recent visit.
Please forward me a copy of your fuel receipt and I can immediately remove the gas charges. You can either fax it to us at (XXX) XXX-​XXXX or email it directly using this email address.
Secondly, if you choose to give us another try, please contact me directly to book your reservation and I will be able to discount your next car rental from our location in San Luis Obispo, CA. If you have any questions or further comments, please feel free to contact me at anytime at (XXX) XXX-​XXXX.»
Well guess what, we thought everything was okay, so we put the receipt where we wouldn’t need it anymore. The transaction was made on a credit card, but according to Hertz, showing that transaction doesn’t count. So I am stuck paying $ 23 extra for no reason!
I am definitely not looking forward to giving them another chance either. This was their second chance at the San Luis Obispo Airport, they just don’t realize it! I tried getting a one-​way rental car from them once and they pushed me onto Avis. Avis was alright, but Hertz told Avis that they needed to honor my reservation price, but Avis didn’t. I have got to stop trying to use AAA discounts with Hertz.

I had a horrible experience with Roseanne. She insisted I need a credit card to put a deposit down on my rental car, but when I expressed that I didn’t have a credit card she immediately was very rude, unsympathetic, and short with me.
I proceeded to call a different Hertz in SLO and was surprised to hear that I could rent a car with any type of visa card, including a debit card (which I have). If Roseanne had taken 2 extra minutes to talk with me she would’ve realized that I could rent! I am so appalled by her horrible customer service and I would never recommend going to this Hertz. There is another Hertz in SLO that is much more friendly and efficient.

Richard, you’re just adding to my frustrations. How do I inbox you? Am I supposed to inbox hertz? What do you mean?

I endured one of the worst Customer Service experiences recently when I called to arrange a rental car for a client of mine. He is a Gold Member and a consistent renter, but apparently that does not count for much. The Rep was rude and short, and I basically had to tell him how to make my reservation. In the future I will advise my clients to use any other rental company.

I had great experience with my local Hertz this past month. I had to rent twice and both time Roseanne was terrific. They were busy once and she was rolling people in and out-​left and right. Impressive plus both cars were nice, clean and newer.

Rosanne was terrific. Very helpful and professional. The Camry was an excellent rental car. Smooth driving. We had a great vacation in part to Rosanne’s efforts.

I made my reservation for a one way rental car online with an AAA member discount. I arrived at the San Jose airport at 9:20pm after spending time with my mother after her surgery in Eugene, Oregon. Anyone who has held vigil over a loved one in a hospital room ²⁴⁄₇ knows that once that time is over, there is very little patience or energy left. When I arrived to Hertz there were two attendants to handle a long line of customers. Once I finally reached the front of the line, I’m sure I appeared vulnerable and gullible not to mention exhausted. I was asked if I wanted to take advantage of the «summer fuel promotion» where AAA members can have Hertz fill the gas tank at the destination for a lower price than at gas stations. I asked if I would only be charged for the gas I used, since that is what would be the case if I filled the tank myself at the end of my trip… I was assured this would happen. Once I arrived at my destination, my fuel gauge read a little under ¾ of a tank. When I checked in at the SLO Airport Hertz Rental Car Return Desk, I was charged for a full tank of gas. I expressed my frustration to the attendant, who had a difficult time looking away from her cell phone long enough to deal with my shock of being charged for something I didn’t even use. I paid for the car — a base model Ford Focus with no cruise control, no XM radio, and no overdrive — $ 178 for a one way 2 hour trip. If you have choices, stay away — far away — from the Hertz Rental Car Company. In addition, good luck finding the rental car return location at the SLO airport… there’s very little signage and even after you park your car, there’s nothing to show you where to go to turn in your keys. Even after I called «cell phone girl», she never mentioned that after you park your rental car at the Jet Center, you then have to walk from there all the way to the terminal. Thank goodness it wasn’t dark! For the sake of your customers, install some bigger signs on Broad Street, Aero and Airport Drive!!!

The most ridiculous hertz office and an embarasment to the corp. I’m a president circle member and live in San luis. This office apparently is individually owned so no rules apply to them. No gold points for any rentals, crappy selection of cars (no premiums), no quick returns at any drop off locations as no other return location can find this office paperwork in their system. It’s a joke… hertz corp should shut them down or take over. I’m switching companies because of SLO… good job