Founders Community Bank

A few weeks back, I had the privilege of meeting with Robert (loan officer) to discuss the logical next steps I’d likely need to follow before officially applying for a mixed-​use commercial loan. He was patient, polite, and honest, from start to finish, and I very much look forward to working with him (and Founders) again in the future.

My husband and I started banking with Founders several months back after years of having our business account with them. I absolutely love the rapport I have with all the staff, and they all are ever so dog friendly! I can count on them to take care of any of our banking needs without a doubt and being a local business owner, I love supporting a local bank. Founders is by far the best bank in SLO County.

Absolutely gorgeous bank with wonderful staff. I love that the tellers all know me by name, greet me when I first walk in, and take the time to ask me about everything from my children to my dog. I’ve never waited to be helped for more than a minute and, even if I were to in the future, I would not mind, as it’s simply an enjoyable place to be.

Founders is the best community bank on the Central Coast. They are great at what they do and provide amazing personalized attention. They represent everything that you would expect from a community bank and more. I LOVE this bank!

THIS REVIEW IS FOR THE DOWNTOWN BRANCH LOCATED ON MARSH STREET ACROSS FROM THE MOVIE THEATER.
I’m saddened that Unilocal does not allow me to assign negative stars because my experience, this bank is not worthy of a single one. My review is specifically targeting the bank teller that goes by the name of «Heidi.» She is a disrespectful woman that CLEARLY does NOT understand the meaning of customer service – She’s more familiar with the words RUDE, OFFENSIVE, and UNPROFESSIONAL. I went in to make a simple deposit, and I wish I hadn’t. I walk in, and see that she is the only available teller, as the other teller was helping a customer. I stood there for 10 minutes as she was preoccupied with a cellphone. Finally I said «Excuse me are you open?» and she looked at me as if I was inconveniencing her, and then hastily answered «yes.» I walked over and kindly instructed her how much I wanted to deposit and how much I wanted provided to me in cash. She didn’t acknowledge my instruction and barely made eye contact as she continued to look at the cellphone to the side. The interaction was silent and ended with an «ok your deposit is complete.» I clarified that had requested not all my funds be deposited and I wanted some of it in cash, and she ROLLED HER EYES and SIGHED HEAVILY and told me that I should have told her in the beginning. BUT I HAD! To avoid further confusion I specified the size bills I wanted and she accused me of being PUSHY and spoke to me in a sarcastic tone. She basically threw my money at me, did not say thank you come again, or anything that remotely resembles customer service and continued to be distracted by her phone. I couldn’t believe it! I was still standing there stunned, and she looks at me and says «Anything else?» in her RUDE and OBNOXIOUS tone, and I simply said «no,» and walked out. SERIOUSLY considering closing my account and encouraging others to do the same. I am a native San Luis Obispo resident, a prominent business owner, and a big believer to support local business – but this is one business that does NOT deserve to be supported.

I’ve been banking here for over 5 years. It is a friendly bank that has a home town feel. The service has always been great and they have always gone the extra mile for me. I became a business owner over the past 5 years and have my business accounts there too.

The worst customer service ever. Totally incompetent tellers, nasty manger, very poorly trained. Wish I had read the reviews before I opened my account. My accoount is now closed.

I’m not a Founders customer; I parked in the Founders parking lot on South Higuera Street to go to Autozone, not knowing that the parking lot was reserved for Founders Community Bank. An employee of the bank approached me very aggressively and rudely, yelling «Don’t you see the sign! This car has to be moved. I’m tired of people parking in my lot.» I just hadn’t seen the sign — for anyone else, I would have been happy to move my car. But his rude and frankly offensive approach made my blood boil. Like I said, I’m not a Founders customer. But I never will be (thanks to this balding man in his 50’s or 60’s who drives a red sedan).

Best community bank in town! Great customer service. The staff is always friendly and the atmosphere when you walk in the bank is fun and comfortable.