Big Brand Tire & Service

Jake, John and crew are knights in shining armor. My tire picked up a nail at the close of business on a Friday. I called several other tire shops who were closing up at 5 and could not help me. These guys assured me they’d stay open and help me every step of the way. New to town, they helped guide me in when google maps messed up. They removed the nail, repaired my flat, put my spare tire back in the trunk storage and got my repaired tire back on in less than 11 minutes for the whopping price of: FREE!!!
They even helped direct me on the quickest route to my 6:00 PM destination so I was not late for work. Showing each customer cheer, confidence, concern, and collaboration, I am amazed customer service this great was available to me when the other shops were hanging up their «closed» signs and shooing me away. Thanks Jake and John. You guys are true gentlemen.

Great service. Jake helped me out with everything I needed and provided great customer service.

Tire blew out, brought my car here the next morning with no appointment and I was ready to go by 1pm.

This place rocks. Free plug in my tire. Thanks guys. Next tires everyone HERE! Shout out to Fernando Laura.

Steve (and all the employees) at the SLO Big Brand are great! Always accommodating and give REAL timing quotes. Today I started off my day by rolling out of the driveway to find that I had a flat. I have been going to Big Brand for the past 7 years and I knew that was were I was going (even though there is an auto shop a block from my house). I switched out the flat for my spare and I was able to drop my tire off for them to fix it so I could head to work. I received a call within an hour letting me know that they had fixed it and I could come anytime to have it put back on. When I arrived they were SLAMMED, but that did not stop them from pulling out a jack and putting my tire on right there in the parking-​lot for me so I wouldn’t have to wait for a space to clear in the garage.

BIG BRAND TIRES is not only the nicest tire store in the area they are knowledgeable, helpful, especially with my 2011 Mercedes that was really unsafe to drive.
They always have smiles on their faces and they other customers are really nice.
John, Jake, and Fernando are just wonderful!!!
Lou
805 249 8818

For sure as good as it gets. I was driving to SB Audi for my service but once my Audi Care plan ran out I took my car Q7 to Big Brand Tire & Service. Great service, I will be back! OH and they have a free shuttle so you can go shopping or get dropped back home if you live in SLO! I will use that service also next time.

I am very impressed with the people at Big Brand Tires. I am a college student and have a limited budget to work with but desperately needed an oil change and 4 new tires. Originally when I called, there was a rebate associated with my 4 tire purchase. It expired during the week, and when I called, they honored the rebate on their end up so I would still receive the same price (which $ 70 for a college student is a lot and I was very appreciative). In addition, I found out I need an alignment and they let me know what coupons were available and also that there was a coupon for free wiper blades for even just checking in on Unilocal!Juan and Eddie were SO helpful and I will tell all my friends of their great customer service!

Wow! The professionalism and service is amazingly awesome here! I called in the morning with a flat and they got me in right away, got done faster than they quoted, and it was free to patch my tire. I’m beyond satisfied with me experience! I highly recommend!

Stopped by Big Brand Monday after a poor experience at the local big box, leaving with a bad shimmy. The guys fit me in, took a good look at the situation, found a directional tire installed backwards and wearing bad, and the front out of alignment and pulling. They were excellent at communicating what they found and giving me options. Moved tires around, balanced, aligned, for a reasonable sum, and now I like my van again.

John and his coworkers have always been extremely knowledgeable and empathetic to whatever unusual case my car was experiencing. They have gone above and beyond helping me find parts that are the best price for my vehicle and keep a consultative approach to «sales». I plan on coming back.

I’m giving them two stars because they are very friendly…
I had been a loyal customer here for years… And that’s a bit scary because I don’t know what else on my car has been overlooked.
I went in last week for an oil change and several other things were brought to my attention, like brake pads, spark plugs, etc.
Along with all their recommended services, I requested my fluids be refilled, tire pressure be checked, … The usual. I went in with no windshield wiper fluid and lower than quality tire pressure (according to my car computer).
After trusting them with all their «recommendations» and after spending over $ 600, my wiper fluid was still empty and tire pressure not corrected. This may seem like a small problem; however, what else did they claim that they did and really didn’t?!
As a woman and someone with absolutely no clue about this kind of stuff, I fully trusted them with my car and my finances, and they completely took advantage of me.
Now I don’t even know how much of my $ 600 service was actually completed… Beware.

I knew it was about time for new tires but I did not realize how bad they were because the damage was on the inside edge of the tires. I had a frustrating roadside assistance experience. The guys they sent out could not change my tire because they said the lugs were stripped. They only had hand tools, not power tools. Then I had my car towed to Big Brand Tires in San Luis Obispo, on a Saturday one hour before closing. At that point my battery died! They jumped started my battery for me. They fixed me up with four new mid-​grade tires and a less expensive one to replace my spare, which was quite old. The manager was very nice and professional, while juggling several customers at one time. I highly recomend Big Brand Tires in San Luis Obispo.

This was my first time taking my car to Big Brand and it was the best customer service I’ve experienced. The manager Edward was so friendly and inviting. Even though they were already working past closing, everyone had a great attitude and seemed happy to be there. Gonzalo and Edward really made it a stress-​free experience and I felt like these guys were really there to help, not just squeeze every penny out of you. Check them out!

Amazing! They were closing (45 mins past closing time) when I drove up with a busted tire. They happily took me in and sold me a brand new tire!!! I am not sure how I would have driven home 35 miles without their help.
Absolutely amazing customer service!!! Thank u guys!

I came here about 2 years ago for an oil change. I was pretty broke at the time. They let me know that all my brake pads needed replacing, and that they could barely do their free added tire rotation because of how thin the break pads had gotten (I’ve since been told by more car savvy friends that this doesn’t make sense). I asked if they thought I could make it until my next oil change for the break pads because I really couldn’t afford it, and they reluctantly said ok.
I went somewhere else in SLO for my next oil change, and asked that they check my brake pads based the information I’d gotten from Big Brand Tire. They let me know that all of my brake pads looked great, and that they wouldn’t need replacement for a long time.
Nothing worse than a business that takes advantage of their client’s naivety…

Very friendly and professional. On a busy Saturday, they worked through lunch to help my family get back on the road so we wouldn’t be late for an appointment.

The crew here is very respectful and has done great work on our vehicles. Pricing is competitive but not always the best.

These guys are the best. It was a Saturday and no other place would even take an appointment to look at my tires. These guys squeezed me in the morning and took the time, didn’t rush, to resolve each of my tires.
If not for them, I would have needed to drive home, 200 miles always, with ill balanced tires.
They rock!

I want to thank Eddie and Matt for staying open past 5pm on a Saturday so I could get towed in there after getting a flat tire caused by a very bad pothole on Dalidao rd. The city of San Luis Obispo needs to fix this. Anyways great service, great work, these employees really care thankyou and I will be back for my next set of tires.