Anna’s Cleaning Service

Terrible service. they seemed more interested in looting than cleaning. this was a moveout cleaning and they took our broom, trashcans, the shower curtain and a lot of our cleaning supplies. They were 2 hours late on the day we were scheduled for a walk through and then once they realized we were under pressure for a walkthrough they bumped the price up by $ 40/​hr over the pre-​negotiated rate. These people are criminals.

I received horrible customer service after the quality and consistency of their work was terrible. They missed scheduled appointments, didn’t complete the very thorough check list of items to be cleaned, were incapable of satisfactorily changing sheets, cleaning refrigerator, dusting adequately, etc. They were insufficient in completing tasks that were fundamental in «» cleaning” a room, and they were late as well, to timed appointments (mandatory for arriving guests), so that guests arrived to dirty accommodations. They’re extremely poor service left my business with very poor reviews and subsequently downgraded my exceptional rating. I STRONGLY URGE YOU TO CONSIDER ANOTHER CLEANING SERVICE UNLESS YOU CAN BE SURE YOU ATTAIN 100% SATISFACTION BEFORE PAYMENT

I have used Anna’s cleaning service many times over the years. They have always done an excellent job. After I had extensive surgery I used this cleaning service and I was very pleased. They have reasonable rates and do a great job. I have always received customer exceptional service and my house looks amazing when they are done.

Wow, I’m so impressed by Anna’s Cleaning Service. I’ve used 5 other cleaning services (here in SLO and in Seattle) — and I’ve never had a cleaning service that has done such a thorough job. They do the basics + more than I would have imagined. For instance, they removed our cluttered magnets from our fridge to clean the fridge exterior and cleaned our toaster oven so it looks like new. I also appreciated how Anna could schedule us in the week of when our another cleaner canceled on us. When I asked her if they could use the environmentally-​friendly cleaning products that I had, Anna was happy to accommodate my request. Finally, the price they charge is very competitive compared to others cleaning services. I highly recommend them!

Worst customer service ever! Anna stood in my driveway and cussed out me and my boyfriend for about 20 – 30 minutes after I questioned her for changing the hourly price. She called us «f***ing jerks» and even continued to call us names after I had already handed her the check for the raised price. I remained extremely calm while speaking to her but she raised her voice couldn’t seem to calm down. She even yelled at me for not tipping — how could she expect me to tip after she already raised the price and called us names? I would not recommend this cleaning service to anyone. She was so rude — pick someone else with better customer service!

Great customer service, and excellent cleaning! I called last minute during there busiest time of the year, and they were able to come squeeze me in the next morning at 6am! Anna picked up the phone the first time I called, checked her schedule, and got back to me within 10 minutes. Anna and her staff are excellent cleaners, and cut through all the filth that was left from the renters who were in the house when it was bought. Would absolutely recommend!

Terrible customer service. Didn’t care at all. If theyre currently booked they will put in 0 effort to schedule. Do not use. Get a better customer service representative. Bad attidue

After a remodel in my apartment there was construction dust everywhere. Anna and her team cleaned until it was sparkling! They did an EXCELLENT job. I strongly recommend Anna.

I have used Anna’s on three different occasions; two of those were houses I was moving out of. Each time I have received my full deposit back. The houses seemed way cleaner than when I moved in! Her prices are reasonable and her team is quick. Highly recommended.

Here’s the thing:
Moving to SLO is expensive.
Living in SLO is expensive
Moving out of SLO… You guessed it!
If you’re renting and want your deposit back, call Anna! The apartment looked better than when I first moved in and her team works fast. She is a sweetheart and has earned every good review you see here.

Anna and her team are great. They are timely and efficient, and do a very thorough job. I have used her services several times now and will continue to use and recommend her.
Thank you, Anna!

If you want a dependable, honest, not to mention AMAZING house cleaner… Anna is your gal! She is literally THE best in the business. Not only if she thorough, but she is extremely professional and gets the job done correctly the first time. I work for a property management company and we use her weekly. She is literally the best asset we have as a vendor. You won’t be disappointed!!!

Anna and her crew were really responsive, nice and thorough. I had come up for two days to visit my son and knew that his place needed cleaning. I made an appointment 48 hours in advance and Anna came with her assistants Olivia and Laura and in 2 hours had that condo clean. They were quick, efficient and the price was reasonable. I going to have them go in monthly and maintain it.

I had a friend recommend this service to me. Being the cautious person I am I searched reviews and found them to be very positive. I called Anna and asked when she was available for an estimate because I was moving at the end of the week. She told me it would be best to do it the last day when all the furniture is gone. Assuming that she would keep her appointment I did not clean anything in preparation for her to come. The day of came and not only did she not show up but I called her three times and she never returned a single one. She really screwed me over telling me to wait for the last minute and then bailing out. I would not recommend her service EVER.

Anna, her service and her crew were wonderful. I called her in the morning and she said she would meet me me later in the day for a quote and if we agreed on price she would bring her crew. We scheduled an appointment, agreed on a base price and when her crew was done at their current appointment they arrived at my house.
We were moving out and needed the place to be spotless so that we could get our deposit back. She brought a cleaning crew of 4 (including herself). They worked fast and hard, no corner was missed. They worked for about 4 hours and it cost $ 250.00. We had a 3 bedroom 2 bathroom 1200 square foot rental house. They cleaned the vents and windows, the oven (lots of work), took every shelf and drawer out of the refrigerator and freezer. They scrubbed the dishwasher and scrubbed every surface and cupboard. They cleaned every light fixture and she even vacuumed the exterior entryway of the house which had brick on both sides (no spiderwebs left on the brick exterior).
I would highly recommend her and her crew. No guarantee that they will be available the same day, but I called and they made it happen. The house is now on craigslist ready to be rented the day after they cleaned.
Anna was very pleasant, brought her own cleaning supplies (very well stocked) and brought her own mops, vacuum, rags and rags. Her crew was friendly and efficient.
As soon as the crew walked in they each took control of a bathroom or room and they went to work rapidly and thoroughly. The owners were impressed and we should get our full deposit back.

Anna was a life saver! If you need any help cleaning, she was fantastic, trustworthy and has a heart of gold. I called her last minute to help clean my son’s apartment and she was able to help me. Thank you again!

Great cleaning service. I had to have a thorough cleaning done after we moved out of the rental house. I contacted Anna after reading her great reviews on Unilocal.I was not disappointed. She met with me within one day and was able to fit the house into her busy schedule. The house was immaculate. The stove and refrigerator looked brand new. I would definitely recommend Anna!

Unfortunately, I was disappointed with Anna’s Cleaning service. I have family coming in for graduation that have never been to my house, and my parents said I could hire a cleaning service to do a very thorough clean of the house. I called and set up the appointment with Anna and did let her know that it would need to be an intensive one time cleaning. Seeing from Unilocal that she was the best in the area and supposedly affordable, I told her I didn’t need a quote. I was unable to be present for the cleaning due to work, but I called my roommate at 11:30 to check in (they were getting here at around 10). My roommate said they had already left and that they had charged $ 100. I assumed that hey, it was a one time intensive cleaning, and it is a pretty small house. I arrived home and was initially impressed. The house wasn’t glowing or anything, but it was clean. I was also presently surprised to see that my bed had been made and my room looked tidier. However, upon closer inspection, I didn’t see any evidence of a deep cleaning. For example, one of the walls by our mirror is always slightly dirty from girls with make up on their hand leaning against it while applying make up. The wall had not been cleaned at all. Additionally, it didn’t appear that anything that needed to be moved to ensure cleanliness had been moved. For example, my dog has a kennel that is against a wall. I looked behind the kennel and saw that it had not been moved to have the area vaccumed or cleaned up.
My parents have their house cleaned regularly in the bay area, and their cleaning service charged them $ 75 for a deep clean of their much larger house for company coming into town. So, I didn’t hate the cleaner’s job, and it’s not that I wouldn’t use them again, but I would definitely feel the need to be very persistent and present about what I wanted, and make sure to discuss the pay situation more thoroughly. Essentially, I will have to clean on top of their cleaning to be satisfied with company coming. Definitely fits the 2 star description «Meh, I’ve experienced better.»

I live in a small duplex, but I’m juggling many things and wanted more time to spend in however I choose. After a quick look through Unilocal and the high recommendations for Anna’s Cleaning Services, I thought it wouldn’t hurt to try.
I thought that the estimate was reasonable, and a few days’ later Anna and her team visited my place. In the end, I was very pleased with the results; even items that I didn’t even know were possible to clean were done nicely.
I’m pleased to no end, and now I’ve just booked another appointment with Anna and her crew. If you’re busy, or just want someone else to handle the load, Anna is a good choice if you’re in SLO and surrounding areas.

I really can’t see giving her crew any less than a five. Here’s my experience:
Called around 2 pm to see how quickly someone could come and clean my condo. Anna happened to be free, so she came within 30 minutes and walked through to give me an estimate. The estimate was extremely good, and she said she’d be back the next day around 10 am to clean.
They came, and cleaned for about 2.5 hours and the price was exactly what I was quoted, which was really damned low. They did a really good job too.
I’ve been living in SLO for almost 10 years as a student/​worker and have changed apartments at least 6 or 7 times, this ain’t my first rodeo, so I know what I’m talking about when I say the price was extremely fair and the cleaning was of good quality. When moving out, hiring cleaning crews to satisfy your landlord is usually a bullet inadvertently bitten, but in this case it was quite a relief and well within budget.
I don’t write Unilocal reviews, but I remember seeing that this service only had one rating and I feel compelled to help a good business grow.