AutoZone

I recently stopped by a weeks ago, I had a really big problem with my honda and didn’t understand much about cars. So hey lets go by autozone and see what the problem was. I was helped by Andrew who gave me great advise on my honda luckily i found out what was the problem with my honda. Great Store with good customer service but the only con only two people in the front? sometimes agitates people.

Whenever I stop by I never really need much beside oil, but more recently I needed a new radiator and some coolant, and these guys helped me out.
There is usually only two people working the front, but it seems that is all they need to keep everything going at a steady pace. Everyone I’ve come across is helpful enough, but like I said, I haven’t needed/​asked too much out of them yet.
You can also take your old oil back for a refund, it’s not much but hey, money is money!

This place is a waste of time. No customer service, minimum wage workers here have an attitude. Delivery drivers hides in the back when they have no deliveries, which is stupid because there customers who need help at the parts counter. People like Gonzalo who is a delivery driver also refuse to give customer service when not making deliveries. With that backwards mentality Gozalo will be there 4ever. In addition, Workers hide in the back, when there are a lot of customers that needs help. People that work here are a bunch of «know it all» when there are no required qualifications to work here. Meaning, that your better of not taking their advice.
Their job is to sell parts, but they are not knowledgeable about their product. They will sell you related items that you don’t need, so that they can make extra profit from you. They also have lousy brake pads and alternators. I used to work here before I graduated college, so take my word about this place.

I rolled to Auto Zone looking for a Car Cover for My Whip Old Blue. The Clerk at the Parts counter was quite helpful .
She looked in her Computer to check to see if they had it and they did. So she went in the back Warehouse area and returned with a suitable Cover for my Whip .
So I paid by Discover Card and rolled out

I bought a electronic trailer brake unit for my truck. After messing with it for some period of time I was unable to get it to work. I took it back to Autozone and they accepted the opened unit back no questions asked and pointed me in the direction of the correct unit. Great customer service. Able to explain the product and very positive engagement. I highly recommend.

So maybe it’s because I’m a girl, but I’ve had helpful service all the times I’ve been here.
The thing with cars is everyone has their own opinion and way of doing things. You really have to do your own research and understand what you’re researching.
Minus one star from them for selling me way too many bottles of oil than needed.
Minus one star from me for not researching.

I walked in there to get a part for my car. I am pretty anal about using proper terms and using manufacturer part names for what I am looking for. It’s not hard to find factory repair manuals for one of the most common American cars out, so I took a few minutes and downloaded it, read up on what I needed to replace and went on down the road to Autozone. What a mistake.
I had to stand in line for about 20 minutes (I was the ONLY ONE THERE!) and finally some kid looks up from whatever he was doing and says «Sup? Whatchu need mang?»
I was willing to get past the ebonics and told him I needed exactly what part for what make and model. He didn’t seem to understand so I told him the generic term for the thing. A torque mount. Simple enough. Seems like this guy didn’t know what that was and took about a minute clicking through their computer system and pulled up some diagrams of the part and said «Yo man, dis whatchu need?» I told him no, it’s called this. Then he argued with me over this and told me to «Chill out, bro. I gotchu.:» OK, strike three.
I normally don’t get angry and sales people. I used to be one, so I expect some level of professional behavior and a constructive dialog to help me on my way. I didn’t get it from this place. In the end I pulled a jerk move and threw up 2 middle fingers in the kid’s face and dropped a few F-​bombs and walked out.
Speak to customers politely and professionally and they will stay and spend money. Treat them like crap, make them stand in line forever for BAD SERVICE and see how well we react! God, I wish this place was still «The Warehouse» I’ll never shop there ever again. Bad Bad Bad service, rude staff and (from past experiences) mostly defective parts! Throw in a manager that doesn’t give a damn, and you wonder how the HELL this place is still in business.
I’ll be sticking with Kragen/O’Reily and this place can suck it.

Today Super Serg bought oil, oil filter and other car wash items for one of my rides. There were specials for the 5 qt jugs of oil but this is how stupid I am. For what ever reason my brain sometimes does not look at the special till after I leave. The prices are just somewhat the same as if you go to another place. Actually they are cheaper at Walmart but hey, I will always pay that extra buck or 2 instead of going to that chaotic store.
The service was really good too. The master manual for you to look up the part # was missing but I went to the counter and dude was cool. I forgot dude’s name but Laura rang me up and had a great smile
She was very polite and professional.
Yes will be back if I’m the area!!!
And no I didn’t change the oil because it’s FOOTBALL SUNDAY!!!

A few of the sales reps are not knowledgeable about cars, other then that it’s great if you know what you are looking for. You might want to careful if you ask them for «advice» b/​c 1 time I asked a sales rep for coolant mixture just for kicks (a basic question) and he just told me get all coolant. And no it was not the premixed coolant I pretty sure he just wanted to increase sales or was tot sure.

If you are gonna go to an AutoZone, this is only place where you can receive help and attention from the sales people. There are 3 Parts Manager guys in there and they don’t do shit all day, but other Parts Manager works hard. This AutonZone runs Commercial deliveries. If you spend $ 20.00 or more 5 times, they give you $ 20.00 rewards. You can spend it on anything in the store. The sales people don’t know much about cars, but if you know what you need, you’ll find it on the shelf.