Vitran Express

This is the worst experience I ve ever had having furniture delivered. The first time they tried to deliver my bed, they sent a truck that couldn’t handle the terrain in our part of the county (though it s nothing that unusual); second attempt they allegedly brought a smaller truck but still weren’t able to actually get the bed to me. Throughout the experience they kept promising to call me at certain times and never, ever did. The only thing that finally motivated them to deliver the goods a week after schedule was having the furniture company that contracted with them call them (several times). These people aren’t interested in customer service and I can t explain how this company is still in business — they absolutely define incompetence.