T-Mobile

San Leandro, Estados Unidos

2.6

Aberto agora

14 avaliações

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Telefone
+1 510-278-5693
Site:
clickserve.dartsearch.net
Endereço:
15555 East 14Th St. 320, San Leandro, CA, 94578
entre a Bayfair Dr & a 156th Ave
Paradas e estações próximas de transporte público:
650 mBay Fair
4 kmSan Leandro
4.6 kmHayward
Categorias:
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Informações sobre o negócio

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Estacionamento
Estacionamento
Estacionamento para bicicletas
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Hoje

Hoje 10:00 – 20:00
Aberto agora
Horário local (San Leandro) 12:25 quinta-feira, 5 de junho de 2025

Horário de funcionamento

segunda-feira 10:00 – 20:00
terça-feira 10:00 – 20:00
quarta-feira 10:00 – 20:00
quinta-feira 10:00 – 20:00
sexta-feira 10:00 – 20:00
sábado 10:00 – 20:00
domingo 11:00 – 19:00

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14 avaliações para T-Mobile

Não exige registro
Classificação do local: 5
Pasadena, CA
All I can say is THANK YOU COCO!!! She help with everything and didn’t pressure to buy an I Phone. Love my new LG K10.
Classificação do local: 1
Castro Valley, CA
Service is okay but damn get some chairs for people with disabilities when u r getting helped. I can’t stand by the desk on one leg. Damn. Just because it’s good to have people standing but come on not all of use can stand with the disabilities we have. It’s not a choice how we are. But damn make your stores more Ada complaint. Depressing.
Classificação do local: 5
Berkeley, CA
Cameron, you greeted me immediately after concluding a transaction with another customer, I
was so impressed with your eagerness to provide quality assistance. You had my issue truobleshooted & resloved within 4 minutes!
Managment be aware that this employee is representing this location in an awesome manner.
Classificação do local: 5
Fremont, CA
Pedro helped me fix my daughter’s phone before resulting to have to buy another one. Great Customer service!
Classificação do local: 5
San Leandro, CA
I love this location. Staff is ALWAYS nice and super helpful and understanding!!! I also just love tmobile as a carrier. I have had every other carrier and tmobile is by far the best!!!
Classificação do local: 2
Oakland, CA
~A Joke Of Today~
A magnetic field driven S-​pen (stylus) is over sensitive
,“due to temper glass screen protector”, the sales lady insisted for 5 minutes before I remove my protector to prove it.
Now she should change the 2nd grader textbook, glass is one of the conductor materials. XD
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P.S.
TMO reps ONLINE/​PHONE are more knowledgeable n sincere. Get the phone directly from the web.
Classificação do local: 1
San Leandro, CA
The store at this location is horrible. The staff are very rude and seem uneducated. They don’t listen to what you say at all.
We asked for the manager after the associate failed to help, but the manager was also an airhead.
So we left and went over to the one in Hayward on Hesperian boulevard and got things done there.
Would definitely give this no stars or negative stars if I could.
I do not recommend this location to anyone.
Ever.
Classificação do local: 1
Clayton, CA
This is a review of T Mobile coverage, (At&t network) not of any specific branch.
Since I joined T-​Mobile several months ago, using two different phones (Samsung S4 and Altec Evolve 2) I am having continual signal problems, both voice and data at my home in San Leandro but I notice problems in areas of Oakland and often other areas. I have complained to T-​Mobile but there has been no change. For bay area users, I suggest using a different carrier other than T-​Mobile or AT&T until they can get better coverage. I am now stuck in a contract I do not want.
Classificação do local: 1
San Leandro, CA
Thank You @T-mobile for beeing so tricky with your customer service. Were holding my deposit even when they denied it about 12 times and were charging me extra on my account every month. Horrible experience, and tricky to get extra money. Be careful people
Classificação do local: 1
Oakland, CA
First time writing a review. I had the worst experience at this location. I walk in and the store is empty except for 2 customers. Both are being helped. I walk up to a woman standing at the counter doing nothing and she was so bothered by my asking for help. Her name is Ana Cecilia. I realize the job is a job and probably not her life long dream and it probably was a long day but… It is your job to provide good, I don’t even expect excellent customer service. It was such a chore for her and she made it clear to me I was a bother. Maybe this was an off day for her. I hope. With all the options for phone service out there, customer service sets businesses and people apart. It ended on a good note. There was a wonderful young Woman that stepped in when Ana Cecilia dropped me and told me to call T Mobile Customer Service. SHE was Excellent and warm and friendly! Unfortunately, she did not have a name tag.
Classificação do local: 1
Castro Valley, CA
I went to that branch for a simple SIM card, which is something I have done at multiple T-​mobile stores before for free. After waiting for 15 mins for someone to help me. Then Liz (maybe the manager there) told me it will cost $ 10 for each SIM card. I have never once been charged for a SIM. I called customer care later and asked whether SIMs are free if I go into a store. They said yes. I told them this branch wanted to charge me, and the agent said surprisingly, «Why would they do that??» I have nothing against T-​mobile, but this branch made me upset. I definitely won’t be going back.
Classificação do local: 1
Hayward, CA
Lily should be fired. Period.
I walk in today and ask about the plans since my existing plan will end a few days from now. She refer me to «a plan», which she doesn’t even mention its name. And when I ask to see the plan detail, she say she doesn’t have it. Yes, a sale associate say she doesn’t what is she trying to sell. I later ask her if she can refer me to another sales associate (since she doesn’t even help me at all), she kept silence and just stare at me. A couple of seconds later, she ask me «Can I help you with anything else ?» I was like WTF, did you even help me at all or did you even listen to me? I walk out after she did that. On a side note, T-​Mobile will lose its customer very quickly if they keep hire these amateur associate. A complain will be made to T-​mobile and the store Manager very soon.
Afterward, I drove to the T-​mobile store on Hesperian/​A street and was helped by Kristian, who is very polite, detail, and down-​to-​earth.
Classificação do local: 3
Hayward, CA
I agree a little slow with service but they are a helpful and friendly staff. I will be back
Classificação do local: 5
San Leandro, CA
I really was pleased with my experience at this store. I would even go as far as saying it is the best experience that I have ever had at a cell phone store, and I have been with t mobile, sprint, and at&t in the past. The store is brand new and not very crowded, so I was given the employees undivided attention as I selected a new phone. They helped me figure out the best way to get the best deal! They were friendly and this place is super convenient, unlike the shady stores in Oakland and Bayfair. One thing is parking can be a hassle if the lot is full