Royal Ambulance

Coming from an employee, this is one of the best companies I have ever worked for. They really do care for they’re staff and our patients. With a new approach to patient care and customer service I’m proud knowing that we work as a team tword a higher standard. Go royal!

I am very thank ful to royal ambulance and their courteous staff. They have and are helping us with my father’s need. Their emt staff is excellent. If you have an option than ask for royal ambulance. They are on time as they say and if they are late they will be informing you. Generally they don’t run late. Thank you so much to royal ambulance for their service

I’m so thankful to theses guys that I can put it in simple words. I called and setup a pickup for my mother after her surgery in a very short time frame and they were willing to help and go behind my expectations. Thank you guys for everything. Cheers

Two brothers picked my daughter and me up from St. Rose to transfer her over the CHO. They were just awesome and made my daughter feel comfortable, safe and happy. Definitely a 5+. It’s also my daughters fav color. Great team.

Royal Ambulance was hired by our hospice care service Gentiva to transport my father a few hours before he passed away. The ambulence drivers were given all the Gentiva paperwork and very clear that Gentiva had called them. Since then, they have been harassing my mother with bills, even though Gentiva has paid the bill. In fact, they billed Medicare too! To this date, they have received double payment from Medicare and from Gentiva and they continue to harass my poor mom who is already dealing with all the grief and complicated paperwork that surrounds a loved-one’s death. Meanwhile, the phone number on the bill just rings and rings, no answering machine, no voice mail, nobody to talk to about the bill. Skip these guys.

I received a telephone call at 1:55 PM (yesterday afternoon) from the Asian Hospice Service that Royal Ambulance employees were already there at Alta Bates Summit Oakland Campus, preparing my mother for transporting to my sister’s home in East Oakland. I was less than 2 minutes away from the hospital (on Broadway and 34^th Street).
The two employees were patient and waited for my arrival. They placed my mother in the ambulance and we were set to go. Even though their GPS equipment wasn’t quite working right, my sister’s home wasn’t too far from the hospital (less than 5 miles away). I told them that I better know Oakland like the back of my hand, since I was born and raised in the city. The driver followed my verbal instructions/​directions and everything went smoothly.
Both employees were professional and made sure my mother was comfortable in the hospice bed and bidded my family adieu. I was very content with the service they provided and thanked them.

1) After transporting my boyfriend for two days, they decided to deny him because he can sit on his own even though he is a double amputee and has both hands partially amputated, but because he can sit on his motorized scooter, they won’t transport him to his dialysis.
2) They were late both days
3) Because of their carelessness, he has a knot in his head now
4) One of them was just plain rude and a jack ass

I always call royal ambulance for any of my transports. Their disbatch is always professional and nice over the phone. And when their emts arrive its usually faster than the eta. The emts are always professional with us, I haven’t had to complain once. As a nurse I’ve dealt with a lot of big head hot shot emts, never from royal though, you feel comfortable with all their emts. They are easy to talk to and never give you a hard time.

They are unprofessional, my elderly mother had a horrible time with them and I feel compelled to write a review. My mother was in a nursing home and had an emergency. The Nursing facility called Royal. This is what my mother told me. First of all, they arrived late. Second of all, they didnt take the time to ask her what was wrong before rushing her into the ambulance and left without her medications. Third of all, the EMTs spent the whole ride in conversation with each other and spoke of very vulgar things, I guess assuming she was hard of hearing, but she could hear fine she just couldn’t speak at the time. When they arrived my mother had not even got her blood pressure taken, yet she heard the EMTs telling the ER people a blood pressure. The focus of this ambulance company should be less on people that are just doing a job as glorified taxi cabs and more on actually caring for patients while they are in their care. I am in the medical profession and I would strongly recommend against ever using Royal Ambulance, as their actions put my mother in real mortal danger.

Royal Ambulance was dispatched to transport my mom from the hospital to a rehab facility in Los Gatos. As I was following them I realized they were headed the wrong way and flagged them down. They pulled over to see what was wrong. Came to find out they had been given the wrong facility name by the hospital.
My big thanks to them both for being so patient and taking such good care of my mom while we literally sat in a parking lot on multiple cell phones trying to figure out what went wrong. With everyone’s help it was discovered that the hospital dispatched to the wrong facility. The EMTs turned around and took her back to the hospital and got her safely back to her room and in bed.
I cannot express my thanks for their calmness, patients and help in tracking down what happened and how to fix it. Their professionalism helped to keep my mom calm. The chatted with her, joked with her and kept reassuring her all would be okay.
I will definitely request Royal Ambulance for her future medical transport needs.

Spoke to a very well informed EMT named Joseph and he was HOT!!! Too bad he was married because he made me want to go into EMS just to be his partner! Love me some Royal Ambulance!