Pier 1 Imports

Pier 1 is one of my favorite stores. Used to love coming here but it seems like they changed management because the customer service is awful now. I asked the manager to check availability of an item, as she approached the computer so did I, and she said flapping her arms «are you gonna do it or am I? Because we can’t both be doing it» seriously? Then she said she’d b right back, after 15 minutes of me waiting like an idiot she comes handing out employees paychecks, saw me and remembered that she needed to help me. I confronted her politely and all I heard from her were arguments. I told her I didn’t want to argue just FIX the problem. Management 101. Too bad because I absolutely loved this store.

Pier I is one of my fav store. They’re very consistent of providing me with a very satisfying customer experience. Staff are corteous and helpful of my questions and tips for what’s probably close to what I need or looking for.
There was just this one incident when I ordered a set of 4 tables one time and found some chips here and there on one of the tables. I went and showed the manager the photo of the said damage. The guy manager on duty that time (San Leandro store/​Mr Jordan I think) advised me to bring the table back as soon as the replacement they will order comes back. The nice associate told him she’ll get my info first but he said there’s no need since I’m in their system already so I trusted his words. I waited for the call until I thought I waited long enough (almost 2 weeks!) So I decided to come back. Fortunately, it was the very nice young lady manager that was on duty. She offered for me to swap my table to the one they have on display and of course only after I inspected it to which I am so welcome to oblige! End up chosing their floor display and problem solved!
I couldn’t been happier if the guy manager was more accomodating when I suggested to him too at that time that I will be ok to swap it with what they have but he won’t hear of it. :-(

Cute store but the employees were not at all helpful!!! There was a lot of people in the liner and the associates were not bothered by it at all! One person behind me put her merchandise on the counter and announced «I’m done waiting!» The person in front of me had two chairs put on hold so naturally the pick up process should have been smooth but not in this store! The associate went to «check» the back and didn’t return for 10 mins to say they don’t have the other chair. The poor guy was so nice and he said he wants to take a look around to see if the chair is somewhere on the floor and sure enough he found it himself! The whole time the line was held up for finding the chair in the back, costumes were asking why is there 4 associates on the floor but only one is ringing people.
Honestly it was horrible 40 minutes spent in the store with too many costumes pissed off.

Came here today with my wife to do look for some Christmas Décor for our new house. We got about ½ way through the store before some middle aged woman dropped some glass trinket thing. The young man at the counter came over directly to my wife and I and said «did something break over here.»
Look man, let this be a lesson to you. To help put this in perspective: You’re gay, and you probably don’t appreciate heterosexuals judging you or scoffing your direction for what you would consider to be no reason. So don’t do that dumb shit to me and my wife either, because we look young, or because dress a certain type of way. I don’t care how uppity you think you are — you still work at pier 1. Humble yourself and stop being so damn judge mental.
As for the 1 star rating.. .when you are apart of corporate chain — what sets each store apart from the others besides cleanliness and organization — is the customer experience. How they feel when they walk in the door and how they feel after they leave. Because even though I’ll go to another Pier 1 location and Pier 1 as a whole will still benefit from our purchases, I’m pretty sure that each store has goals and if your customer service keeps trending negatively your store will suffer, close or relocate and you’ll be out of a job. *2 snaps* and two more from my wife.

Pier One greets all visitors with a warm greeting and a smile. the store is also heavily accented with a certain aroma that i could have sneezed at but didn’t.
nice place to look for a gift or to accessorize one’s home.
luckily for me, i have no taste in home furnishings so i didn’t buy anything. (yet).
3.5 stars
so far just a lurker, not a shopper. (i retain images of what they carry so i shall return if i need something they have).
parking in front is difficult. all the parking is in front of BEWMO.

I love Pier 1 Imports and the smell of Pier 1 Imports. Great products, friendly service.

I had no intention on stopping into this store, but to be honest, I LOVE all the unnecessary stuff I find in stores like these. Went in, despite my better judgment and empty bank account. Obsessed with sunflowers, I was immediately drawn in further by sunflower-​shaped, glass plates and bowls. I quickly walked away from those as they were far too expensive for me, at $ 39.99 a piece.
Nonetheless, I was browsing when 1 of the employees headed my way to offer assistance. If not for her, I may actually have made it out of the store without purchasing. However, she gave me incentive to continue looking around.
By the time I made it to the counter, the store’s closing time had already rolled around and I had my arms full of stuff. Not a single complaint or effort to rush me out though it was 7 p.m. on a Sunday.
My 5 star review is based on how accommodating and delightful the employees in the store were. The help I received was truly helpful and appreciated. Sometimes having employees who made a customer feel valued is enough to get the customer to come back. That was definitely my experience in the store this weekend. I will be back and hope to encounter the same wonderful people I did this time.

Loveeeee this store and everything in it. If it was any bigger I’d be in there all day.
From what I’ve experienced, staff are nice and helpful.

I’ve been here a handful of times and haven’t had a bad experience yet. All the staff are really nice and helpful, when you need it. I love that they aren’t overbearing when you just want to look around. My most recent visit was after Christmas and I wanted to look at their post-​Christmas markdowns, you know for next year, and if I had a bigger apartment I’m sure I would have bought a ton more! I found a cute decorative wine bottle, in a super light sea blue color and it came with a cork. The cashier was nice and they had a few of them behind the counter so check out was a breeze. She wrapped my bottle in paper for me and then put it in a bag, the wrap job was perfect. I love just popping my head in when I’m in the area.

This is just about the worst store I have ever been to. For a franchise the products are what they are, however I believe that right staff can make or break a store, and trust me… this store is broken. The Managers are rude, don’t own up to their (or their staff’s) mistakes, and clearly don’t value their customers. I’m giving one star because I have to, and generally Pier 1 products are okay. However, I recommend you hit up any other Pier 1 for a much more pleasant experience.

I like this smaller branch of Pier 1, which always has some cute and unique products. Last time I was there, I had a wonderful experience. Since I had previously chosen items online, I was able to pick up and pay for my purchase in a very efficient manner (unlike *ahem* Baby ‘R Us). The cashier was super-​friendly and helpful. She even asked if I needed help with lugging my stuff to the car.
Location-​wise, I’m not particularly fond of the little plaza off of the main mall. It feels claustrophobic, but that’s just me…

I can’t wait to be a home owner so I can hook myself up with all this awesome stuff! I always come here for gifts. Perfect for Moms and sisters and gays with good taste.

One of my favorite stores when I want to splurge on new décor/​pieces for my home. I love the San Leandro location the best, and then the Fremont location would be my 2^nd choice. I’ve bought amazing things here, like my outdoor umbrella which is this stone Thai elephant base with hot pink & gold umbrella, that is the pride of my backyard. Recently bought the amber dazzle mirror for my living room. Their catalogs are equally gorgeous. I agree with people down below, this store can be dangerous because there is so much cuteness. The parking is convenient, usually always find spot right in front of door, and staff is always friendly.

i would give it 5 stars because they have the coolest stuff, but every time ive come here the cashier has always accidentally ripped me off. scanning an item twice, not giving me the 25% discount that tag on the item is clearly displaying, charging me full price for a damaged item that was more than half off, etc. In other words, the staff need better training and the manager needs to make sure that they know what they’re doing.

I was not impressed with this store. I did have some fun looking around (especially the jewelry), but most seem to be of medium quality. There are some nice things, but they are all overpriced. When I walked in the store, there were two women at the counter and I’m certain one of them saw me since the doorbell went off, but I was not greeted by either of them. Later, when I was browsing through the jewelry section, which was right next to the registers, I heard them talking amongst themselves but they did not offer to help me, even though they did ask two other women if they needed help.

I hadn’t been to a Pier 1 in a while, and recalled the SF one filled with mildly-​interesting semi-​exotic very-​overpriced items. We found so many nice things (some still out of the ol’ price range) here, including a very nice curtain on clearance for $ 8. As in eight dollars, folks. If I had more time or money to spend here, I could be dangerous.

I luv, love, luuuvvv Pier 1 imports! I’ve recently gotten hooked onto Pier 1 and dig their items! Their e-​mail list never ceases to keep me posted of their sales. I got an awesome mirror/​candle holder wall decorative piece that is real pretty & I got it for $ 20 off the original price. They have a nice selection of candles & some incense, cute (but pricey) purses, and overall nice items. The staff is very friendly & accommodating, I will be found in Pier 1 Imports on a regular basis!

I usually only go here because my wife wants to look around and get something for our home or office. Service is always very helpful and they seem to enjoy working there. The stuff in here is always beautiful and when the store has sales the prices are unbeatable for that quality. This San Leandro location is always clean and parking is always easy. Also if my wife is taking a while in the store I just walk over the EBgames and look around. Yup I’m a gamer more on the PC then on consoles but thats another story. Pier 1 gets four stars.

Pier 1 is one of my favorite stores for the home and for gifts. I have bought a black papasan from here before. On my recent trip to the store, it was still well organized after Black Friday and I found exactly what I was looking for. The staff is friendly and there’s always parking. The only thing about this store is that the aisles are close together that you’re afraid you’ll knock something beautifully fragile… then have to buy it. I could spend LOTS of money in this store.

Nice place for finding last minute gifts at fair prices. You probably won’t find truly special or completely unique items as you would at a local boutique, but they have an adequate selection of candles and candle accessories, frames and decorative pottery.