Jiffy Lube

Very fast service at a good price! I will be back for the next oil change. The waiting room was clean and everyone was very friendly!

HORRIBLE SERVICE AND DID A HORRIBLE JOB. My first issue started when they gave me a quote over the phone saying it was only going to be $ 9.99. After they had finished the work they charged me $ 30! I told them they should have never gave me the wrong quote because if that was the case I would have never came here! I felt as is they schemed me and forced me to pay for that amount that I had no idea about! I came in to get my headlights changed and I had brought in my own light bulbs to do so. An African American lady had done the job, I wish I had gotten her name because I will definitely be reporting her to corporate. While she changed my headlights, she had NEVER informed me that some cable for the light is burned out and she never informed me that jiffy lube does not change bulbs if it isn’t their own. A couple of days after I had gotten my lights changed here, one of my lights went out. I came back and had told them the issue and asked the same lady to fix it. She said she wouldn’t and if she did then she would charge me again. Why am I being charged for a service that she didn’t even do right in the first place! She lied to my face and told me that she informed me something was burned out causing the light to go out. If she really had informed me that, why would I tell her to just put the light in?! I would never tell someone to continue with the job if there is another problem! Also she told me that they don’t install lights that is not their’s and that she did me a «favor». I do not need any favors! I need the job to be done right especially if I am paying! If that was the case from the beginning I would have never went to them! Also when I asked to speak to a supervisor, she lied and told me she was the supervisor. Later into our conversation, she gave in and had said she is not the supervisor! Also since I caught her in the lie of her telling me that she told me that a cable was burnt out, I had told her then why isn’t that in the receipt! And also if it was burnt out, why would you even continue your job knowing it is broken! What if I was driving in the middle of the night and my lights went out and I drove off a cliff or got into a car crash! Anyways, I left because she was being completely rude to me and telling me all of these lies to my face to cover up her own mess ups and sneaky, scandalous ways! Also I asked her to give me a print out of her saying that she informed me cables were burnt, she told me she cannot do that because it’s in the system and not for customers which doesn’t make any sense if it is notes that you took about My car! After I left and brought it to another shop, they fixed it for me and told me that nothing is burned out and the light bulb was loose and not in all the way. So at the end of the day, I spent $ 30 to have my lights not put in right and to be told a bunch of lies to my face with horrible service and attitude. I seriously do not know who would hire that lady with that kind of attitude. You do not treat any paying customer like that! I am definitely taking this to corporate and will be on a mission to have corporate look into this worker. I have never felt the need to do this or go this deep into things like this but this worker seriously needs to get looked into my corporate. SHE is completely unprofessional, RUDE, dishonest, scandalous, sneaky, and can’t even do her job right, scamming paying customers! I have definitely told everyone I know in this area to NEVER go to this jiffy lube and you can thank that horrible worker for that!

This place actually turned me down because they havnt ever done a oil change on my Toyota … Dude actually wouldn’t take the time to research how to do it — WTF??? Nor did he give me a recommendation on where to go … Worst business I’ve been to in a while

This place is horrible. They didn’t change my oil change sticker on my car, they didn’t vacuum at all. When I asked, the service person said that their vacuum suction isn’t good and that is why. They gave a faulty headlight and then tried to blame it on us, the day after. The manager was no more professional than his indifferent crew. My husband has been there twice and I once. We went there to give it second and third try’s because it is so close. This had been over months. That is a fairly good research sample to show that this place is horrible. We will never go back, we will drive to another location from now on. The lackadaisical attitude is unacceptable. Drive the extra mile to get standard service, don’t waste you time at this location.

I got up this morning it early to go get an oil change which is something I dread doing. First I went to the Jiffy Lube that’s near my house on Castro Valley Boulevard … there were a lot of people waiting there and the service was horrible. I have just given them their Unilocal review. I left there and went to another Jiffy Lube which is not near my house but worth the drive. I was help there by the manager a man named Ulises Reyes. He was extremely helpful told me all my options and I was out within 20 minutes. His customer service was excellent .Good service goes a very long way and I would always drive out of my way to go to this establishment over the one on Castro Valley Boulevard. He answered all my questions with patience and with knowledgeable about my car. I will be bringing my other car to get an oil change there as well next week. If you go there for service ask for the manager Ulises Reyes. You will get good service. I will recommend this establishment!

Service was fast and relatively cheap ($ 40) for an oil change. I was in and out in 10 minutes.
The team is a little pushy about air filters, but it’s an unnecessary service, so I didn’t go for it.
Still, they were very professional and courteous and had a good sense of humor.

So I don’t understand why they say «free top ups» within three months after oil change. Drove into the San Leandro jiffy lube, bay was empty and the female worker said it would be 30 min!
Whaaat? To top of oil? Hmmph no stars for you — what a joke

I read a few of the negative reviews but came in anyway. They wanted me to wait in their comfy waiting room (coffee, TV, clean) but with all those negative reviews I opted to stand outside.
It was fast. Everything was fine, workers are very polite. The air filter they recommended was not overpriced. I’m happy.

Normally I do all oil changes on my 1999 4×4 Ranger since maintenace ended and I only owner. Time constraints had me bring this to Jiffy Lube for a change. I have the oil pan bolt clearly marked with nail polish to ensure proper line up and avoid over tightening. Next oil chang I did myself…
Im pissed off… they
1. over tightend bolt so now when I unscrew it, it starts leaking oil immediately, which is a friggin annoyance as before it came out clean and didnt leak til pulled out entirely.
2. they did not put the oil cap on only one turn so it was very loose thus causing oil splatters.
lazy ass Jiffy Lube … dont go here period!

Brought my car in for a signature svc full syn. Staff was friendly and service was quick however the two stars is for not getting all the services included in the service that I paid for. The false documention of things being completed but you can obviously see that it wasnt.

This is the first time I ever went here and it was really good service:) they let me use a coupon and they kept asking me a bunch of different questions about my car! Awesome will return

Fast, they never push extras on me. Free top off of fluids between oil changes. I tried it they stick to that promise. Couple times they even helped me find coupons to save $. Waiting area is very clean & has bathroom & a tv.

Worst place ever!!! I have been there couple times for oil change. Both times after paying them a visit my car would have a problem. Took it to my trusted mechanic, either bolts and caps would be missing. Its not worth it. Dont go there period.

This Jiffy Lube never fails to disappoint. They have never done all the services on the Signature Oil Change. I decided I was done with Jiffy Lube as a company after I visited there again a couple of weeks ago and yet again, they did not do most what I paid for in the Signature Service. If I hadn’t seen someone actually working under my car, I would question if they even performed the oil change. When I looked at my service receipt, they even had me down for declining the Window cleaning, which I never did. No one asked me any question about cleaning my windows. And why would I decline it when I paid for the service. Anyway, I am done with Jiffy Lube forever.

These people are horrible at their location! Went their 2 months ago to get an oil change they told me I would need a new air filter so I agreed to their price and had them remove the old one and put a new one. We’ll they removed the filter but didn’t replace it. They left it open as we’ll. so here I am driving long distance for three months and just now finding it out! Best believe I’m going back over right now with my receipt and getting my money back!!! Horrible service horrible people horrible product don’t go here !! Save ur self money and time and wear and year on ur vehicle

Times are hard right now, and I need every dollar I can get. I have a Honda Civic, but even she needs maintenance. I didn’t have a whole lot of money to spend and I needed my oil changed using high mileage oil and my fuel system cleaned out, but I couldn’t afford the full price for both services. I figured I would only really be able to afford the oil change, because that was what I needed the most.
It started to rain, and I hopped in the Civic to head over to the Jiffy Lube not very far from where I live. I highly recommend going early in the morning because there was literally no wait. These guys were courteous and were able to offer me both services at a player’s price. Pray to Him and He will show! I’m so glad that they worked with me, because I had no idea how filthy that fuel system was. Now maybe she’ll make it to 350,000 miles!

According to Unilocal this Jiffy Lube opened at 9am. I arrived at 11am. Guess what??? They were closed!!! Thanks for nothing Unilocal and Jiffy Lube.

I will never come back to them, they charged me $ 35 labor for changing my oil, taking in consideration i had my own oil and filter. Hate the guys over there. They also broke my oil filter housing unit and they said it was broken. So disappointed. Never come here anymore. Worst place ever.

My car was leaking oil like a geyser the next day. Huge puddle on the concrete. Never again.

SO rude and argumentative they nearly insist I get out of my car for the oil change, when it is supposed to be optional, I made it known I was not happy with their pressure and service and they really did not seem to care.
This place is a joke and I most definitely will not go there again.