GameStop

Staff here is nothing but courteous and helpful. Peter helped me find games and maximized my buying potential with buying games in bulk. Mahalo Peter for being so helpful and awesome!

One reason i like this place is because not much people comes here. Less crowd means faster service.
That also means less used games for me to try. And they are not up to date with prices.

This is by far my favorite Gamestop. I’ve been coming here for years now. The employees that work the A.M. shift already know/​recognize me as a regular. I always reserve big game titles and I only buy games that I plan on keeping. Paying in full keeps me from holding up the line when a certain title is released. When the game comes out. I go in. Show my receipt. They hand me my product and I’m out the door. I’m always here at 10 a.m. when it opens. In & out!
One thing that does bother me. Are the little kids and teenagers that show up on launch day of a big title game with their parents trying to sell 10 or more games hoping to get enough to buy a new games. This is so annoying because they holds up and create LONG lines for DAYS lol For a true gamer that is unacceptable.
They should have a separate line called «I can’t afford a new game so I’m here with my mom/​dad selling my old games so I can get a new game and hold up the line» lol
I know some of you out there feel me on this.

I tagged along with my boyfriend to buy a PS3 controller for me since we just got the console. It was on sale and they had still had blue ones available, I still think they should make a glitter controller for girls. We had to wait in line since there was a sale going on but it moved quickly since there were 2 – 3 staff members behind the counter. It’s a smaller store but they have a ton of gaming stuff, after all they are Game Stop!

This GameStop is like the rest of the other GameStops. Customer service is pretty good but sometimes the prices they charge for a used game is even more than buying a new game off of Amazon. Also, when you trade your games, they only give a few bucks for it, but that is what GameStop is notorious for…

So, my husband went behind my back and bought our son an Xbox for his birthday. My son had discovered a game that he talked non-​stop about. He had the app for the iPad, but he wanted to be able to play the real thing. After my husband confessed to the purchase, I, of course, had to buy the game. I headed over to Game Stop after finding that Target does not have this popular game. I immediately spotted the game on the shelf, but noticed that it is what is called a downloadable game. It basically means you pay the money and receive a code to download the game from the Xbox. This seems convenient, but it was the only game I was buying. I wouldn’t have anything to wrap. I grabbed a box off the shelf anyway in hopes that I could convince them to let me buy it or have it. I just wanted something to wrap.
The line was a bit slow even though there were only 3 people ahead of me and 2 cashiers. The two guys in front of me noticed my purchased and let me go ahead of them; I didn’t even ask, I guess they weren’t in a hurry. When it was my turn I inquired about the box and the guy went to check a stack of empty boxes. When he mentioned that he was checking to see if they had another for the shelf, I pointed out that they still had another 4 already on the shelves. He was instantly happy to give me the box as well.
This store had friendly, helpful staff and friendly customers. I’ll be happy to shop here in the future for my son.

I so have always wanted to be able to give them 2 stars simply because their staff is knowledgeable about games, which they are, but I just can’t do it. The issues with this «shop» are too corrupting of the experience of just trying to buy a game that it overshadows any good that could come from this place.
I will provide anecdotal experience, as simple examples.
First of all, this particular brick & mortar Gamestop (used to be EB Games, in the mall-​proper, and when they were, they were the BEST for miles in any direction) is so tiny that they carry almost no PC games in stock, except customer sell-​backs and the occasional viral game/​MMO, like World of Warcraft or Guild Wars.
Second, the shop is very poorly organized. There’s really not much to add… it’s just… a mess, organization-​wise.
Now, the fun story. I was an avid World of Warcraft player and always liked to pre-​order the expansions. However, when it came time to pre-​order one of them, I didn’t have the opportunity (money was tight… lots of bills and my income wasn’t great at the time). Two weeks before the midnight store openings, I called corporate and verified this particular store would not only be open at midnight, but that I could actually, and I verified with the regional manager of Gamestop, buy TWO copies of the game, or one Collector’s Edition and one regular copy, at the midnight sale, should there be any left by the time I got in the door.
I went to the store at 3pm to verify with the store manager this same fact, and was told «just get here really early to be near the front so that you can get them, since they didn’t ship us a lot of spares. I just went through the pre-​orders and the shipment, and we’ll have about 50 regular and 5 collector’s editions to purchase at the event, all the rest are our pre-​orders, though we’ll be getting another shipment tomorrow.» Yes, I’m specific about these numbers since I raised hell that night over the issue.
I went to the store 5 minutes after they closed… Yes, I stood in line, in the cold, from about 9pm all the way to midnight. I was the third person in line. When midnight hit, some person claiming to be the manager, openly stated that only those with pre-​orders would be let in the door for the first hour. WTF?! Direct contradiction to corporate, and their manager. I raised a stink about how they were handling the opening, as did the others who were evidently given the same info. We were let in, but then told we could only buy one normal copy… no seconds, and no CE’s.
I reported them to corporate, who apologized in advance as it was his understanding that their employees violated the rules of the midnight sale and held the non pre-​orders for their friends. HUGE no-​no and I have refused to deal with this store ever again. Needless to say, I got up early the next morning, went to the target at the same mall, right across the parking lot, and picked up TWO CE’s of their more than 50 sitting on the shelf, and they had a whole pallet of standard editions.
In my opinion, this particular Gamestop needs to be shut down and have their stock and their 1 or 2 GOOD employees merged into the one over at Southland…
I can’t say much about their prices, as they are the same, chain-​wide… However, they are about where the rest of the industry is, if on the slightly higher end of that spectrum for chain electronic game outlets.

I was very surprised that they didn’t have this location, but then again it makes sense. This place is no bueno.
I do respect the fact that the workers are VERY knowledgeable about everything video games. That’s awesome if you have lots of questions, need help finding the right game, what’s compatible with what system, etc.
What really grinds my gears is the fact that they constantly try to up-​sell you with lame crap. They have this whole speech memorized so when you want to make a purchase, you’re doomed!
In my head I’m like, ‘Dude, shut up about subscriptions and game reservations. If I wanted that info I would of asked you, you chicken McNubblet!‘
This happens every single friggin’ time!
Location is convenient if you want to browse the mall area or the many food options. Gamestop, please stop harassing the customers.

This one is my favorite I drive from alameda just to go here when I need a game bcuz I trust them and they haven’t let me down yet.

I really don’t expect a lot from video game stores. The occasional comment about a game, information on when new releases come out & the ability to tell me whether something is in stock are really my only major requirements. I don’t even necessarily expect them to have register skills, as long as they can get through the numbers eventually.
Unfortunately, this particular game stop doesn’t even seem to be able to manage to meet those low standards. I can’t even explain why I still go in there. Every time, I walk out disgusted. EVERY TIME!
This most recent visit I went in looking for a copy of Sims 3. There was no one in the store except for their one singular employee standing behind the counter. I asked him if they had any copies in and he lectured me about how I should have preordered and now I’d have to buy the collectors edition for more all because I was too stupid to come in ahead of time and buy in advanced. This was all before I had said anything more than «Do you have any copies of Sims 3?». The last time, it was a different employee telling me how the game I was asking for was crap. The time before that they told me they had an item in stock and had me wait over a half hour before realizing that their back room was such a mess that there was no way they could find it. (This was after taking my money btw).
As I left the store this time, I could imagine my little personal Sim with the unhappy bubble over her head. I managed to score a copy of the game 100 feet away at Target for a cheaper price and flew a middle finger at the gamestop as I drove out of the parking lot.
Lets hope this time I learn my lesson. Sometimes its worth buying online, and NOT from this horrible store.