FedX

This facility sucks… and their communication and security was an abysmal failure.
I ordered an item from a LA business on Black Friday, and yes, I got an amazing price.
They ship FedX, so I was tracking online, yesterday it stated that my item was out on a truck for delivery from San Leandro at 8:05 AM. For those of you *bay-​areans* you know that is a scant 17 miles from Dublin. When nothing arrived at 9:00 PM, and the FedX truck had left my street I called the 800 number.
The customer care person expressed concern, and we put a trace on this package. After that, it all fell apart.
I received a call this AM saying there had been a *security* problem in San Leandro, and my package was not available. WTF? I asked to escalate the issue, and waited for a manager who told me there was nothing they could do, it had been stolen. OK… why was I not told that in the first place? I have since had a myriad of apologies, but obviously no package.
I understand this is not unusual… my issue is that the communication and service from the FedX people was not forthright. Protecting themselves? Maybe, but I will never consciously use them again.
Now to work on the refund… I am sure that is going to just as easy as this has been.