Edwin Jasper – State Farm Insurance Agent

This office is always awesome! Any and every time I’ve contacted them for anything, Nancy and Luz always get me the documents I’m requesting within minutes! They’ve always taken care of me as a customer.

I have been a client of Edwin Jasper agency for 10 yrs.
The customer support services is the best. Whenever I call someone in the office is always available. I’m a business owner so it is important to speak with a representative quickly. I really appreciate fast solution for my business problems.

Can we give a zero rating? My parent has been trying to get this agent to correct a few things on a number of policies for the past year. They’re not even complicated issues… remove a driver, correct the spelling of several names and cancel a policy. I even made the changes several times via the website which should have initiated action by him… at least a phone call. He has been of no help whatsoever… and neither has his staff.
Update 03.15.16. My apologies, Mr. Jasper. It was not you personally but one of your staff. Trying to get a better understanding of my parent’s complaint and found blame was aimed at the entire agency because of a staff member. However, I still do not understand why the changes on the website did not raise a concern after at least three attempts. I will get to the bottom of this and hopefully be able to raise the star rating.

Edwin Jasper is the best! I had a very complicated issue, changing insurance companies for my mother’s homeowner’s insurance. Edwin spent over an hour with me reviewing my old policy with Allied Insurance and creating a new policy with State Farm to better suit my mother’s needs. My mother’s new State Farm policy is ¹⁄₃ the price of her old policy and has much better coverage. I am so happy to save my mother $ 2,292 a year!
Edwin is not only very professional, but extremely personable. I felt he was empathetic toward my situation, and very understanding. He explains everything clearly, and didn’t make me feel foolish, even when he had to repeat an explanation.
Thank you, Edwin!

Jasmine is SUPER AWESOME! She’s always a great help & am glad to b a State Farm customer! Keep it up girl! Muah

Mr. Jasper and his team have been great. Very responsive with great attention to detail. I had an incident where some hit my vehicle and left the scene. Mr. Jasper and his team walked me through the process and were there to provide assistance when I had questions. Also my previous experience with other agencies is that the agents have been unavailable, that has not been the case with Mr. Jasper

I made my policy online and the Jasmine and staff were polite courteous and very informative of all my options and coverage. I will be adding more in the future… Thanks

Jasmine was a great help in finalizing my accident process. She called and informed me that my documents arrived and I told her I would be right over. She slowly explained the process and had me sign the final documents to close my Total Loss Claim and handed me my payout for my loss. Great customer relationship and very courteous. Once I have my replacement car, I’ll be back to have it insured through them.

My husband didn’t have his DL at the time when we tried to insure his car. Juanita told me, just get a DL from his home country and we’ll insure it. We spent several months and about $ 450USD to get it. When we had everything ready, she told us… We don’t insure cars with a foreign DL. I couldn’t believe she just said that.
That was just one lie that costed us money and time. There were another 2 lies.
I talked to edwin the owner and he listened, told me to give him 72 hours to run an investigation. I waited more than 100hrs and he never called me. Very upset about their un professionalism I called him.
Being rude and yelling he said I was a trouble maker… What? They have no right to lie to clients! A client doesn’t have to fight for his rights! That’s what I was doing… Fighting for my rights.
Sorry Mr. jasper, you’re just too rude and unprofessional.
Keep your teamwork that believe that an «I’m sorry» fix every single mistake they make. I pay for outstanding service which certainly you don’t provide.
I wouldn’t refer any of my family nor friends to do business with you.

I went with State Farm because they gave the best rate for my home insurance. Even with the slightly higher rate for my car, over the course of the year I’d save a lot of money so worth it for me. Edwin and his staff and have been wonderful! Miscommunication with companies happen but its how they handle it that makes the difference. Any issues that have come up are dealt with quickly and they are always pleasant when I call.
When I got married 2 years ago, the venue required an insurance policy. My planner wasn’t seeing everything they needed in the contract I got from State Farm so I forwarded an email with her questions to Juanita and within minutes my wedding planner let me know it was resolved. Juanita had called her and settled the confusion. Seriously… calling my planner so I didn’t have to stress and be the person in the middle? Boom! Customer for life!

I am extremely happy with Edwin Jasper and his staff. Every time I called, they answered. I didn’t feel rushed or pressured into buying anything. I just told them what I needed and they took care of it. They were extremely friendly and knowledgeable about the products and why they met my needs. Another plus, was the State Farm name and backing. You’re not just signing up with Edwin, but with State Farm. Their claims department was fantastic They were quick to settle my claim, quick to pay and they didn’t give me any problems. If you’re looking for a knowledgeable insurance agent or insurance company, Edwin Jasper is your man and State Farms is your company.

Very helpful friendly like I was at home and honest.

I had been relentlessly shopping for lower insurance rates online with several major US carriers. One day I found myself drving by Edwin Jasper’s office and felt the need to stop and compare their rates vs. my current carrier at the time (major US carrier); I was greeted by a friendly staff.
Juanita provided me combined quote for my H0−6 Condo and 4 auto policy rendering lower rates with an approximate annual savings of $ 325.00. This was an opportunity to save money which I could not pass, thus making the switch to State Farm Insurance.
A few days later I came by the office to bring additional information to Juanita, thus finalizing the switch to State Farm; the staff was kind enough to invite me to stay and join them in celebrating Edwin’s Birthday with a song a some cake.
Now, that’s what I call friendly staff and fantastic customer service!
Thank you Juanita for including me with your office family. Edwin, you are very fortunate to have such a terrific staff!

Helpful 5 years ago when we were switching from AAA but I called months ago to reset my rates due to refinance on my house. Never called back. I called a week ago and asked for an appointment. Reception said that he manages his own calendar. Called today, Reception gave me a further run around and tried to say that he had called me back already. Not true. Would not give a direct number or set up an appointment. I told Reception that if I didn’t speak with Edwin in the next 24 hours that I’d be switching agents. I will update this post in a few days with the results.
10 minutes after writing this review I was subject to two of those «like a good neighbour… state farm is there» commercials… oh well… no truth in advertizing