Davis Street Family Resources Center

Staff Physician Gerald Coats from what I gathered on the phone is not only rude but also unprofessional. I am a 20 year old guy, and I am driving the conversation between me and a very rude and slow doctor who has no idea what to do with my simple questions. I called him because the other staff members told me to do so. I would expect someone who is supposed to care for my health to be ready for his JOB. It is his JOB to point me in the right direction starting when I’m handed his business card. Very sloppy staff physician from what I gather on the phone.

For a clinic that offers a sliding scale and the Rotor care clinic that is free on certain days. I was pleased with the staff and cleanliness of the building! Just recently relocating here my insurance was not updated so this clinic made it easy accessible and affordable thank you!

My first visit to the clinic was a great experience. The staff was warm and welcoming and treated me with respect. The nurse was attentive and made sure all my questions were answered. I understand the clinic is now accepting many health plans so it’s nice to know that San Leandro has a medical clinic like this in our community. It’s close to my office and close to 880. Convenient and caring. What else could a patient ask for? Excellent!

Nothing annoys me more than people who don’t follow up or return phone calls. I turned in an application for childcare and no one has called me to even acknowledge they received it. (I know they did because I walked it into the office four weeks ago.)
You’re thinking, Why don’t you call?! I did! I left a voicemail for the person who gave me the application two weeks ago. I can’t decide if they are apathetic, rude or disorganized…

Wow, I am just impressed by the customer service here at the clinic. I was expecting rude employees and lack of care because of my previous experiences at a low-​income clinic. But WOW… I still can believe how nice everyone is here. Even a random lady asked me if anyone was helping me, while I was sitting alone in the lobby. The medical assistant kindly walked me through some paperwork and didn’t hesitate to answer any questions that I had
Nurse Diane reminded me of your typical overly caring Asian mother, she was so concerned about the inflammation of my throat, she definitely showed through her facial expression that she cared about my well being. Since the staff was so friendly, it made my illness a lot more bearable.
There’s a sliding scale based on your proof of income. The only thing I had to pay regular price for my meds through a local pharmacy. ($ 48 for antibotics!) Otherwise, the doctor visit was pretty affordable.