Contra Costa Heating & Air Conditioning

Their technician Joseph came out and serviced our system and was all around excellent.
We had scheduled for a 1 to 2 pm window. From previous experience with other services I assumed this meant he would be there around 3 pm. But at 1 pm exactly there was a knock at the door and there was Joseph. He changed our filters, found a minor leak that he repaired with new end cap seals and fixed an issue where our fan wouldn’t turn off and was done in about 30 minutes. Very polite, friendly guy who did good work in a timely manner. Will most definitely do business with Contra Costa Heating & Air Conditioning again!

We recently scheduled a service call for our A/​C when it stopped working. I started to go with Contra Costa because they installed the system (18 yrs ago), but got impatient at scheduling delays and scheduled with another company that could come sooner — BAD mistake. They explained that all the refrigerant had leaked out, and while they could put more in (hundreds of $$ in itself because it’s an old system/​old brand of refrigerant), there was no way to predict where the leak was, and we would have to pay hundreds more to have them look for one, with no guarantees it could be fixed — total around $ 1500+. The tech was able to get a salesman there in 10 min (hmmmm good luck?), who quoted us a range of proposals from $ 12 000 to $ 20 000, to replace both the AC and the furnace, «since both were approaching end of life», and it would cost us an extra $ 2000-​$ 2500 to do them separately. What a deal! NOT. I was up front in saying that I never made a purchase that big without doing comparative pricing, and scheduled Contra Costa to come in a couple of days later. GOOD choice! They were even able to come a day earlier than originally scheduled. The tech ended up being delayed by problems on an earlier call, so he was an hour+ late. But when he did get there, the tech, Joseph, took 5 min to tell me that a) the refrigerant was gone (same message) but then b) he knew exactly where the leak was (in a valve — that coincidentally had been replaced by the «other» company, the only time I’ve had it serviced in 10 yrs), c) that he would replace it and confirm the leak was sealed, and d) replace the coolant, all at a reduced price because he had been late. And the work would be guaranteed for a year. and my compressor was good for another 2 – 3 yrs. The total cost was well under $ 1000 and the AC is working perfectly. THANK YOU JOSEPH! I know who I’ll be calling when it IS time to replace.

As with any other company, you get your duds and you get your bright rays of light.
My first experience here was sub-​par, with the install poorly done to where the ducting fell apart in two different places, leading my newly installed AC to very wastefully cool my crawl space.
Although they sent someone to fix this problem, the AC did not cool my house down. A pre-​existing damper in my old ducting system had been removed and did not allow me to divert air away from a room that was now being blown into the Arctic.
Luckily, the next guy (that’s 3 times now) that came was Joseph, a guy with impressive work ethic. He saw existing issues from the original install, fixed them, and verified that everything worked as he expected.
I’ve not gotten a hot enough day since to truly see the fruits of his labor, but I’m confident that everything will work just fine.
I would highly suggest to request Joseph specifically be there — at least everything will get done right the first time and you feel like you’re being taken care of (rather than just being another job).

Awesome!!! Best customer experience I have ever experienced. From the quote to job completion a first rate company. Of special recognition, the two installers were exceptional. Being a professional skeptic by trade they answered all my questions, took the time to speak to me in layman’s terms and provided me with and education. Their quality was unbelievable. They worked as if it was their house. The quote was reasonable and in certain aspects better than competitors. Andy was able to provide differences between my other bids and was also very receptive to my questions. All in all, I highly recommend Contra Costa Heating and Air they get 5 stars for a pleasant experience.

The team of 3 worked steadily and effectively to finish ahead of promised installation time. Air conditioner, furnace were replaced and the 1 zone system was converted to 2. Heating and cooling are vastly improved over my previous system.
The job was big for a residential site with complexity and a few issues to fix. All were solved professionally.
I am pleased with the equipment that was suggested and I was given clear reasons for what system would work best and most economically in my space.
All communications were easy and timely. These men are PROS and courteous.
Ross was TOPS as lead installer.

Our AC was not cooling the house. I had contacted Contra Costa Heating and Air and was immediately put in touch with Chris Morimoto. After speaking to him regarding my lack of cooling, they sent out a technician to troubleshoot the system. What he found was that the Freon was full, but was not being cooled down enough by the condenser due to the rusted cooling fins on the condenser and the technician recommended that it be replaced.
Chris Morimoto e-​mailed me an estimate the next day. A week went by and I decided to get another estimate, a second week went by and again I chose to get even a third estimate. After receiving the third estimate. Chris’ estimate was the best one of the three, so I contacted Chris. He immediately e-​mailed me an updated estimate and the appointment was scheduled.
Due to scheduling conflicts, I had to change the installation date twice. I contacted them and they were able to change the appointments with no issues what so ever. What worked best for me is what they scheduled.
On the day of the installation, both installers arrived at 0900 as promised. One began on the removal of the old coil, and the other taped up all of my vents. Once done with the vents, he then proceeded outside to remove the old condenser. ⁴¹⁄₂ hours later (plus a ½ hour lunch), they were done and we were doing operational checks on the system. The installers cleaned up and were on their way and everything worked as advertised.
When in need, call Contra Costa Heating, A/​C and HVAC. They are one of the companies that are easy to deal with, no sales hassles and you can trust that they know what they are doing.

If you value your time and actually expect an appointment to take place when you make one — look elsewhere.
I don’t always give one star reviews; but, when I do — they deserve them.
The g/​f and I were at Costco and rolling our cart of loot out the door when we saw a HVAC display manned by a lonely and bored looking person. We figured, «it’s getting colder and we’re looking to make a furnace upgrade — let’s set something up».
So we signed up —- and waited. A week or so later I got an email from these guys and with some back and forth we set up a time.
The appointment setter was explicit in that our rep would call 30 minutes before arriving and give us detailed options based on what we were looking to accomplish.
No call. No show. No nothing.
BE WARNED!

Had issues with my HVAC system. It wasn’t heating at all. I called up their office and they had a technician come out a few days later. The technician came out and discovered a bad pilot light. He had one in the truck and replaced it within 30 minutes. It’s now been a month and I’ve had no issues since.

I needed my heater replaced and called a few places and Contra Costa could get to me the fastest. The people I dealt with were quite pleasant and knowledgeable about the products and I received my quote. I made the order and within a week they showed up for the installation. It took a few hours and the system was up and running. I’m quite happy and highly recommend them.

This is Seriously one of the worst experiences I had with a major company and I would put 0 stars if Unilocal would let me.
Very unprofessional, very disrespectful by not returning emails and calls Back. Receptionist was really pleasant, so good hire in that instance. Terrible communication by providing a quote and than not providing an updated quote. Terrible excuses from Ownership, Anthony, concerning why emails and calls were not returned over 2 weeks, not receieving timely communication they could not take the job because as it was either Too Difficult or they can not get the equipment even though a quote was provided. Maybe I should have been informed of this information before the quote and before you waste 2 weeks of my time?
I receieved my initial quote in a timely manner but not the updated quote.
I have been waiting for an updated quote from Henry Okamoto for over 2 weeks. I have Emailed Henry 4 times and called him twice in that two week period.
I think I have been more than patient waiting 2 weeks for a slight adjustement to my quote. In all honesty this is probably one of the most unprofessional experiences I have ever experienced with a major company to be straight up ignored. I can understand this from a private contractor but not a major company. FYI I own multiple businesses and I would never allow this to occur.
I even went out of my way to call Henry today for the fifth time because in all honesty I just want to get the Final Quote and I really don’t want to waste my time complaining about the service or the time I have been waiting. I just want to get the Job done right?
I called today to request for another Field Agent and the Receptionist, who was quite polite, asked why, and «I stated Henry has not returend 4 emails and at least 2 calls and I was in all honesty annoyed and displeased with the situation».
In less than an hour, I get a call from the owner Anthony telling me that «they are not going to Bid on the job». Fantastic but I could have been told that 2 weeks ago, right? I mean why waste my time with writing emails and waiting for an updated quote. «His response was Henry was out sick last week». «I go great, but what about returning the 4 emails and the 2 calls this week, two of which occurred last Monday and today?» «I mean him being sick precludes him from returning 4 emails and 2 voicemails?» Very disrespectful and unprofessional to say the least. Anthony did agree with me that was unprofessional and he will speak to Henry.
In addition, he also did state that it was the beginning of the heating season and they were very busy. Sure Got it but two weeks to send a requote with one minor adjustment probably only takes 30 to 60 seconds. His explanation was Henry was researching this for me? Researching the removal of one of the stand alone units? What?
I mean come on man your the Owner you know as well as I that is not an excuse a customer wants to hear. Listen I understand a delay by a couple of days or even a week but 2 weeks? Be accountable, be an Owner instead of hiding behind these BS excsues.
Listen you guys don’t want the job, be honest with your customer so everyone can move on instead of wasting time.
Anthony also stated they were not willing to do more work as this job is a difficult one for them and not worth their time. He actaully reiterated this to me after my inital shock. Really? The job is too difficult, for a 500‑1500 sqft? Are they not supposed to be experts? I have never been told from a buisness they are not willing to take a job because it is too difficult. Way to lower the bar or represent your business as the owner. Yeah We are not going to even try if it is too difficult! I mean something is not adding up, maybe the job was too small.
But once again why did I receive an initial quote if the job was too difficult? In all honesty, I feel that this would have been a topic we breached before I receievd the initial quote. Right? Why was I not informed prior to the initial quote that this job was too difficult? So are you not being honest to your customers and you hope they just take the hint by ignoring them? Awesome! Got it!
Then the conversation gets even more comical as Anthony even states they are not even sure they can get the equipment mean while Henry gives me a brochure on my initial consult and circles the equipment. The equipment is not any special order equpment just a standard multi zone unit with a Heat Pump. Well it’s on the brochure, you circled it and I guess you should be able to order it if it is on the brochure, right? Not like it is some magical purple unicorn you have to make. But once again the pattern persists, they should have told me that the equipment was either unattainable or special order before providing me a quote.
Worst and most unprofessional compamny I have experienced from top down except the Receptionist, give her a Raise.
DO NOT CALL THIS COMPANY OR WORK WITH THIS COMPANY!

[Warning] If you are not a patient person, do not sign any contract with Contra Costa Heating & Air Conditioning.
At first, I enrolled a quote of furnace from Lowe’s. They sent Henry Okamoto from Contra Costa to give us a quote. I thought the price is nice, and they said that the system is eligible for a PG&E home upgrade rebate $ 1500.
When I decided to do business with them, they sent Bryan Haley, who represent Lowe’s, to sign the contract. The contract was totally blank, Bryan hand wrote part of the Henry’s proposal on it. He let me signed on it, rather than the full proposal that Henry gave me. Bryan asked me to pay the full amount immediately.
When I called the Contra Costa Heating that I was ready to install the furnace. The office lady asked me to wait for 1 month.
1 week before installation, I got a call from Henry, he told me that I’m NOT qualified for the PG&E home upgrade rebate $ 1500, because the old furnace was relocated to the living room. Wait! It was already there before the first time he came. He told me that he can upgrade the ducting and the control panel for me as the compensate. He also told me that he would give me a new proposal, but he never did.
I called Lowe’s, Lowe’s told me the PG&E rebate thing is not written in the contract. Lowe’s has nothing to do with it. I LOST $ 1,500 by a mistake Henry Okamoto made, but no one is going to take the responsibility.
One the day of the installation, I was informed that I’m NOT going to get my ducting upgraded to «Thermaflex Everclean ducts.» Henry said he mixed up my case.
You think it is already bad enough? No, it is just the beginning of the story.
After the installation day, I called the office every 2 weeks, asked them when can I get my final inspection? They always told me that be patient and they’ll call me back. 2 months after, I was so angry and call them when can I get the test that is required before the final inspection?
I got the test on the next morning.
Another month after the testing, that was 3 months after I told them I was ready to install the furnace. I called the office again wanted to know when can I got my final? They couldn’t find my report, they asked me to call the third party inspector, Dave, by myself. Dave was not happy about it. He told me that he gave the report to the city and Contra Costa Heating long long time ago.
Last week, finally I can get my inspection by the city. Julie call me in the morning that the city couldn’t come because they were so full. It was a lie, I knew it. Because it is not a busy season now. Even in the busy season, the inspectors were so responsible to finish their jobs. I know all of them very well. They never missed a single inspection in my other projects.
This morning, I supposed to have my final inspection again. I waited for 1 hour, and called the office, they didn’t put me in their schedule. They told me that the city was too busy, and asked me to wait another month. What a company. At 10:30, the city inspectors showed up. They did the inspection without paper works. Which means the furnace didn’t pass the inspection.
Wait! I forgot to tell you about the story that the furnace was shut down because the wrong installation. Tan is a very good leader, and Rudy as well. They took all the responsibility to make the machine right. Joseph and Rough were also good to solve the problems. They tried to do good jobs.
From July to December, it will take 5 months for this company to install a furnace. Be patient, I told you.

They installed A/​C in the upstairs of my house through the Costco program. They came out to look at my house and existing furnace and vents to estimate the work. The estimator gave me a quote on the spot and also provided options for install dates within two weeks. The price quote and options for install dates were better than all of the other companies which gave me estimates by a wide margin. They installed the A/​C in two days and I already got a rebate back from Costco. The job was well done and now we have A/​C to keep the family cool on those hot days.

Ross, Joseph, Rudy, Tam, thank you for your awesome work. 12 years of putting it on hold we finally got an air conditioners put in, and it was worth the wait. Got the right product from the right people who knew what they were doing, covered all the bases from A-​Z, answered any questions I had. Thanks once again for your meticulous work, will definitely reach out to Anthony or Henry at Contra Costa for any further HVAC work.

I can recommend the Contra Costa Heating and Air Conditioning Company, phone (888) 224‑8227. Homeowners should obtain at least 3 bids on any contract work (to compare reputation, products, price, and warranties), and this company should be on your list of contractors to call. Although it has not yet performed any contract work for me, it provided very valuable assistance in resolving a major issue regarding another company’s «Lowest Price Guarantee». The company’s assistance was handled promptly and expeditiously. Please give them a call, and I will be contacting them for a bid on my second older system in the future.” James F. in Pleasanton.

I own a duplex in Los Gatos and had Contra Costa Heating do our AC units, heater and water heaters for both units. For a professional company their price were really reasonable! The service is always good, From the original install to the maintenance. They know their stuff!

We had an emergency with our AC unit — there was ice buildup and the unit was not cooling our place We called Contra Costa Heating & Air Conditioning and spoke with Bobby. He was professional, asked us few questions trying to figure out the issue and we set up an appointment. He was flexible and was able to accommodate the only time slot we had available during a crazy work week. Bobby tested our unit for leaks and was able to identify the issue very quickly. Apparently was there was something to do with a valve membrane (he told me the name but can’t remember it now). He added some freon, replaced the valve and the unit was fixed fairly quickly. He was very professional and answered all my questions. I actually learned a thing or two about the causes for freon leaks and their fixes. Overall very good experience. Highly recommend their service!

Thanks guys, I was really nervous when my AC went out. We need our ac for medical reasons. I called them and told my situation, they had someone out that morning. I was also worried that the repair would be expensive. When the guy came out he was very nice, he asked how we were doing and went right to work. In just a little time later, he was explaining what was wrong with my ac. They needed a part that was not on his truck, but because of our situation he called the office and had another tech who had the part bring it and install it that same hour!
I have to say, everyone, from the front office to the guys who came out were professional, very nice and really quick. I felt like they really cared about me and what was going on, it wasn’t just a repair for them and I appreciate that.

Let me tell you my story on why a 5 star rating for Contra Costa Heating & Cooling is simply not enough!
My A/​C unit hadn’t been functioning properly for a while and it was time to get it checked. Of course I decide to do this on a Sunday and let my fingers do the walking through the Yellow Pages. I came across Contra Costa Heating & Cooling’s information, a very inconspicuous ad and thought I’d give them a call, even if it was a Sunday afternoon. As I figured, I got the voicemail and hung up, telling myself I’d call back Monday morning. About a minute later, my phone rang and it was Anthony the owner asking me if I had just called and if he could help me! We set up an appointment right then and there.
The day of my inspection, I met Adrian and was immediately impressed, by not only his punctuality, but his warm, confident and professional demeanor. Adrian provided a very thorough inspection of my furnace and A/​C unit — 2 hours! He showed me all of the components, where things were not up to par, and in places on the unit where I couldn’t not visually see, he got his mirror and took pictures on his phone so I could see the issues. He was very straight forward and honest. He wasn’t trying to give me a «used car salesman’s» selling pitch. It was just the facts and the final decision was mine. It was determined that the best outcome for me would be an entirely brand new unit and ducting.
I met again with Adrian to go over his proposals. His proposals were clear and concise. They broke down the costs by item and the brochures on the new units were very detailed. Before he left, I had already made my decision but gave myself a couple of days to «sleep on it.» All of the usual questions came into mind. Should I call and get a couple more quotes? Are these really my best options? Do I really need EVERYTHING that’s proposed? While those were logical questions, the answers were already apparent. I was so confident with the information that was provided, I was more worried that, while yes, another quote might be less, it may not be as thorough. What if another company misses one of the items? I had some very serious issues with my unit and that inner voice was telling me to put my trust in this company. I called Adrian back a day earlier than we had scheduled to give him the go ahead with the job.
Day One: Synergy arrives to remove all duct work and asbestos. They are not only on time, but they are EARLY, courteous and professional. There was some initial confusion on all that their tasks entailed, so I called Adrian immediately to get everybody on the same page. Adrian answered his phone and cleared up the confusion instantly. They got right to work and treated my home, their jobsite, with care, covering floors, vents, and spent the last 35 minutes vacuuming, insuring they didn’t miss a speck of dust, leaving my home spotless. If only they did windows!
Day Two: Contra Costa Heating and Cooling arrives not only on time, but EARLY! Ross and Marlow were professional, personable, and courteous. After approximately 20 minutes, Adrian unexpectedly arrived. He was very hands on, explaining to Ross and Marlow what was expected. They worked diligently for 10 hours.
Day Three: Ross is back and he’s early! He went straight to work, picking up right where he left off, soon to be joined by Nick who was briefed on what was required and immediately went to work. They got 90% of the job done on this day and said they’d be back tomorrow morning to finish up. Just when I couldn’t be any more impressed, Adrian arrived! He was checking in to see the progress, the quality of work being performed and to answer any questions. He is a perfectionist with an eye for detail.
Day Four: Ross and Nick prompt and ready to work. They completed the job today! My unit works better than I could have ever imagined. Ross and Nick walked me through everything that they did and gave me a quick lesson on how to use the new thermostat. They left my home just as it was prior to the start of the job. Also with an eye for detail, they went above and beyond any expectation I could have ever dreamed of. When I asked any of them how business was, they said it was great and they were busy, yet they still managed to make me feel like I was the only one on their schedule! I highly HIGHLY recommend Contra Costa Heating & Air. First Class all the way! Not enough adjectives in the dictionary to express how satisfied I am. And for those in need of a new water heater, they tell me they do those as well!

DO NOT under any circumstances use Contra Costa Heating & Air Conditioning.
The wall heater in my recently purchased home was leaking gas and setting off the carbon monoxide detector — serious and potentially very dangerous issue! My home warranty company HISCO dispatched a CCH&AC technician (Ross) to come check it out on 11÷29÷12.
Ross the technician was very nice, checked out the wall heater and wrote up a report that it had a crack in the heat exchanger and needs replacement. I received the carbon copy of that report. He told me that he would return to his office (the time was currently 4pm) and get that report submitted to my home warranty company who would then approve a new heater and dispatch him out to replace it within the week.
IT HAS NOW BEEN ALMOST THREE WEEKS! My home warranty company STILL HAS NOT RECEIVED THE REPORT! They have called and emailed CCH&AC multiple times and somehow the inept managers there cannot seem to submit a simple piece of paperwork.
I have just left a voicemail myself at their office… we’ll see what kind of response I get tomorrow.

This company is truly exceptional! Totally agree with Quentin I. You would not expect this level of service from an HVAC company.
Here is my experience: As a consumer, I spend a lot of time researching companies on all major purchases, and found it difficult to find pricing/​information for HVAC products and installation costs. Once I narrowed by results to three companies, I had estimates done for the work I needed (new AC and Furnace units, and install of special thermostat). Contra Costa Heating & Air immediately stood out as my #1choice. Although they were not the lowest by bid, they were very competitive and the technician appeared to be the most competent.
Nick was our installer. He had everything ripped out and new units installed in a day and a half. Very efficient. He laughed at the work the original installer had done, and being educated along the way, it was clear the original work was sub-​par, including the units themselves. Nick had made suggestions such as having our filters put on the return instead of the furnace for easier replacement and the placement of the AC unit in a area that made more sense. Although this created extra work for him, it was the most logical thing to do.
My thermostat had not arrived by the time the work was done, so they agreed to come back and install. When I called back, the owner Anthony answered the phone, and had Nick out the next day to install. When Nick looked at the mickey mouse wiring that had been originally done, he said we need to rewire it the right way. He spent two hours correcting the problem. I, of course, expected another bill for this service, but the owner Anthony told me «don’t worry about it!»
I had made a few calls back and forth, and what impressed me was the owner answered the phone, or when I left a message I received an immediate call back. Also, Bonnie, the office manager, was very friendly.
I have absolutely no reservations on recommending this company to family and friends, and always prefer to support local, family owned businesses. We couldn’t be happier with our new system!