Batra Vision Medical Group

DO NOT WASTE YOUR TIME HERE WITH THIS MONEY HUNGRY DOCTOR AND HIS UNPROFESSIONAL OFFICE STAFF!
I scheduled my appointment for a Lasix consult with dr Batra. When I arrived they had me watching videos for about an hour. Ok then the eye exam but this was not an exam for Lasix but my eye exam for glasses. Which they will charge you for without even telling you. When I was done with the exam they sent me to the back to get the prices for Lasix. I had not even sat down when the lady said to me in these exact words «do you want the Lasix that hurts or for a thousand more dollars the one that doesn’t hurt?» WTF???
Then I called 1800contacts to place my order for more contacts and of course they have to verify my Rx with Batra. But they told them they could not send me my contacts because I needed my annual exam. Again WTF??? So I call the office and ask why I could not get my contacts if I was just in the office for my exam. Jessica then tells me because I needed a contact fitting and would be an additional $ 70. I told her when I was there I was wearing my contacts and all other eye exams I have had the last 20 years never charge extra. It’s the same prescription wether you are getting glasses or contacts. I will never go here again. So people please Be ware.

This place lives down to the many recent 1-​star reviews. My wife came here for a regular checkup to renew her prescription & it was nothing but trouble. Terribly long waits, not calling her with her prescription info as they promised, and more. We should have waited a few weeks to get an appointment at a nearby optometrist that was much more highly rated, as getting in quickly for an appointment here was just not worth it.

If I could give 0 stars, I would. I had a horrible experience at Batra Vision. I came in for the first time one day to pick out a new frame since I just had my eye exam. I provided the lady at the desk my prescription and the frames I wanted. She had told me that the glasses shouldn’t take more than a week and will call me when they are ready. A week and a half passed by, no phone call, so i followed up. Once again she told me its not ready and that she would call me when they receive it. Three weeks passed, still no phone call or message. So I decided to call them again to inquire about my glasses. She told me its been ready for a several days now… well, where’s my phone call/​message? So I went in to pick up my glasses and noticed that the lens were very thick. My prescription hasn’t changed much since my last eye exam but it was twice the thickness and very heavy. So I politely asked her about it, and she responds with a very negative tone as if I insulted her. I didn’t even want to bother talking to her so I took my glasses and left. I decided to consult other optometry locations about the lens index and they can say with confidence that it was not correct. I brought it back to the same lady at Batra Vision ask if she could double check to see if this is the thinnest index because It should definitely be thinner. She responds with «Are you calling me a liar?» When I didn’t accuse her of being one at all. At this point, I was extremely annoyed and just left. This was one of the most unprofessional and disrespectful customer service I have ever experienced. No customer should be talked to in that way. I will never come back again.

Highly recommend the people and integrity of this practice in terms of professionalism and skill. Yes, some of the reviews point out that there can be some wait time, but that is because they are attentive to others, as they would be to you. Dr. Batra is very personable, and can clearly explain the procedures.

I came here twice. Once on a weekday and the second (and last time) on a Saturday. The first day I was attended by Dr. Batra which was a short and useful consultation that lead immediately to a plan on what to do regarding my condition. The second appointment was supposed to be a follow up to see with more detail what was going on with my eye after having been treating it for a week.
The doctor attending that day couldn’t be more rude. I had an appointment at 9 am and got there at 8:50am. After being waiting for 30 minutes I was finally let in because «the doctor would be with me in a minute». Turns out it was 10am and the assistant was still saying I would be attended in a minute. Then the front desk lady went to ask the doctor to see how long she would take (since I was already about to leave) to which the doctor replied: «I’m with 8am patient and I’ll be with them until I’m done». She said this as if it was normal and it was my duty to wait for her to finish with the 8am patient, even though I could clearly see that all they were doing was socializing.
Very rude from the doctor and a total lack of respect for people’s time. A short delay might be understandable, but a long one as this one is outrageous and a good explanation should be given.
The front desk lady at the moment explained to me patients are willing to wait so they can have more time to «bond» with the doctor. Lack of priorities and respect.

If I am the owner, I will pay attention to this message!
Whoever works in the morning this Saturday (April 11^th), is not a good asset for your business.
We had an apt at 9, and we arrived at 8:55, then we start waiting… 50 minutes later, we are reaching our limit and decided to ask if the doctor is ready to see us.
Here is what we got:
She did not bother to show her face and said:“I’m with my 8am patient!” which is even worse. Acknowledging she was with a patient for 1:45 hours like is something normal and patients must understand. One of the patient started to chat with us about his previous similar experience when he saw this.
We understand that doctor likes to bond with her patient, even it has been over 1 hour and 45 mins. But at least show some understanding to your other patient who has been waiting for a while. A simple «Sorry» can make us feel a lot better than :“I’m with my 8am patient”.
We asked our money back and not planning to come back. I really wish that doctor can see things from patient point of view and be nicer. Because if you go through medical school and did not learn how to show courtesy, it is really a waste of your skills.

I brought my mom in today for an eye exam. When i called to make the apt everything went really well, i even had the forms sent to my home to save time. Apt was at 9 we arrived at around 8:40 its currently 10:40 and we are still waiting on the doctor, we been switched from room to room for the last two hours. I even had to ask an asist for the doctor. First and last time i will be bringing my mom here. Asist are all very nice as well as front staff. But why schedule so many patients for so little Dr’s?

I have nothing but wonderful experiences with Dr Batra and his office staff. (They tolerate my whining when I have to have the eye pressure test EVERY time I go for pre-​LASIK consults, they’re thorough and I’m a slightly high strung wimp).
Dr Batra himself is very personable and approachable, clearly explaining all the procedures and the different options and why his opinion on why his professional recommendation is what it is.
He is incredibly THOROUGH. My god. 6 months of treating my chronic dry eye before LASIK.
At first I didn’t understand what the big deal was. Now that I’ve had the procedure I can only imagine what it would have been like without all the prep work. I appreciate his standards and commitment to those standards. My eyes appreciate it too.
As for the office staff. They are delightful. I’ve had nothing but positive experiences and they are all quite helpful and handle «sensitive» insurance and billing issues gently and respectfully. I also appreciate that they always have samples of drops that I can load up on before committing to the purchase myself. Their patient advisor, Claudia, is particularly sweet and helpful. She walked me through all of the financial issues, my options, etc.
The ONLY down side is that Dr Batra no longer has an SF office so I have to make the trek to San Leandro from San Francisco. I had appointments at least once a month for several months, so it was a little daunting.
My father was treated by Dr Batra and we’ve referred several family friends– one of whom is a photographer so her vision is crucial. We all have rave reviews. Batra Medical Vision is the only place I refer.

First let me say my experience is limited to a consultation for Lasik.
I was referred by my optometrist to Dr. Batra. As far as the doctor and the office optometrists go, they were all professional about the appointment. However, my problems began and ended with the highly unprofessional/​poorly trained office staff. Ultimately it resulted in my decision to not pursue services at this office. Really… who wants the added stress of dealing with incompetent people when having surgery?
Here were my more specific problems with the office:
1) For a first timer visiting, the office signage/​wayfinding is poor. When you make it to the second floor you’ll find a DMV like community lobby. I wasn’t sure exactly which lobby desk was Dr. Batra’s and no one will greet you either to help.
2) The big main desk seemed like the best bet and you’ll stand in front of it for quite a while before 1 of the 4 desk jockeys eyeing you will finally say «we will be with you in a minute».
3) Have to fill out an entire booklet of personal information (6 pages) just to get a consultation to see if you even want to pursue Lasik with them.
4) NO ONE KNOWS WHY YOUR EVEN AT THE OFFICE! Office staff don’t even know that I’m there for a free lasik consultation and precede to try and make me pay an insurance co-​pay. Thankfully we cleared that up.
5) The final and worst problem is the patient counselor. I have insurance that will pay for a portion of the Lasik procedure. When I confronted the counselor about whether they’re office would accept payment from my particular insurance provider she got really angry and hostile with me. The more I explained about the insurance I had the worst she got. She aggressively told me she had never heard of that kind of insurance (aka I must be lying) and that I could either leave (which I think she was hoping for) or let her give me the eye drop information. She said «I don’t care… either way its up to you». I should have left right then, but I was sort of shocked and a little deer in headlights at seemingly being kicked out for asking about insurance and surgery costs. So I kindly apologized for making the whole situation confusing and that I still wanted the info (apologizing is usually the best thing to do with angry illogical people, plenty of experience with my mother-​in-​law). I left, thought about what happened and preceded to make an appointment with another doctor with a better run office. I don’t think it gets worse than this.

So far, we’ve had a great experience with Batra Vision Medical Group. I would have given them five stars but the young Asian gal who did the intial testing was like a drill seargent. She lacked in manners and compassion and was not very patient when her instructions/​demands weren’t understool the first time. If she had to repeat, there was a tone about it. Too bad… the rest of the folks seem nice and were very professional.

My father has been a patient at Batra Vision Medical Group for about 3 years. We are very pleased with the staff and the doctors. The staff has always been welcoming and helpful. He use to see Dr. Batra who is wonderful but for his last 3 visits he has seen Dr. Moyer. We really like her. She too is wonderful. Very professional, very nice, very helpful and always asks if you have any questions. Oh yeah… she always has a smile on her face :-)

I’ve been seeing Dr. Batra and Dr. Mann for 7+ years and they’re great! But it’s the office staff that is HORRIBLE!!!
The office staff is always RUDE, in a rush and can never get anything correct from making appointments, verifying my insurance and doing something as simple as find me in their system!
I continue to see Dr. Batra and Mann because they’re really great and hoped that year after year they would get new office staff… hopefully this year they’ll be SOME improvement!

My friend’s primary care doctor recommended Batra Vision to me for treatment of a cataract so I girded up my loins and got over there at once. I was evaluated and my surgery scheduled. The surgery was only a 15 minute or so procedure and I was seeing right from the time I got off the operating table. Dr Batra and his entire staff were friendly and helpful, and did a superlative job of getting my sight back completely without pain or discomfort! I heartily recommend Batra Vision based on my personal experience.

I had fabulous service at Batra Vision. The staff in the Optical Group took the time to listen and understand what I was looking for. My medical insurance no longer covers lenses and frames. I shopped around and found that Batra Vision’s prices were very competitive. The deciding factor for me was the excellent service and products while getting a good bang for my buck.

I have to say a total great experience regarding a eye appointment my rug rats had. Baby Sara has to get vision and Sofia had a ²⁰⁄₂₀ vision so overall they were happy.
The service was absolutely great. The gals had their Eyes Dilated and they were so funny and confused that i giggled throughout through the whole visit.
I can’t say much more than the family being happy.
We will come back for future visits and I recommend you do the same.
As a working dad i make sure my pumpkins are always well taken care of.
That’s one of the main reasons that I am called «Super Serg «get
get it ??? I do

They have a great selection for glasses and a very friendly staff! All my family comes here!

I was treated very professionally from the time I checked in until I left. I felt like the Dr cared a lot about making sure she got me the exact lens that I needed, she really took her time with me. The young lady that helped me pick out my frames truly cared about my budget and finding the perfect frames for me.
Bottom line; I Love my new glasses!

I’ve been coming to this practice for several years now and it has become sort of my one-​stop shop for visiting an eye doctor as well as fitting contacts. I used to visit both an optometrist and an ophthalmologist on a regular basis (like most people, I’m sure) until I migrated over here. There are a few eye doctors in Castro Valley closer to home, but I’ve really liked the experience I’ve had with Dr. Batra and co.
First off, I’d like to say that their office is clean, well-​kept, nice and bright and has that «healthy», vibrant look as opposed to an antiseptic one. I want to add that this particular office is a ‘new’ one; their old one was OLD. Truly OLD. Unless you consider 70’s-style wood paneling the new in-​thing. Honestly, though, that «old» office never stopped me from coming back to Dr. Batra for taking care of my eyes. My first visit, while probably not memorable for him, was certainly memorable for me.
Originally, I had been a patient of another San Leandro eye doctor for many years. I had grown so accustomed to being talked down to by His Majesty, Herr Doktor, that I thought that this was the price to pay for good eye care. I mean… we’re talking about my eyes, not my gallbladder! You will compromise MUCH for good care of your eyes as anyone well knows. Eventually, though, I gambled and visited another physician when I had an eye abrasion. Amazingly, I was treated like someone special (believe me, I’m not)! It might seem stupid to some readers, but their treatment of me over the years has become a sort of yardstick for me to measure other physicians. In short, I’m just glad I made the move.
I read a negative review here of the practice regarding some «priceyness». At today’s prices, I’d agree that most medical care seems insanely expensive. With decent insurance, it’s manageable; but I can imagine that I’d be a bit ‘hurt’, as it were, if I had to pay completely out of pocket for everything. Perhaps this previous reviewer had to do so. I do confess to having purchased a pair of rather expensive (at least for me) prescription sunglasses on a visit there last year. My husband raised an eyebrow at the cost; he nearly raised it off his head! Yes, it was a splurge for me but a quick call to two other optometry offices to compare prices revealed about the same. This stuff is expensive if you want to get fancy!
Just the same, I’m glad I have some place I can feel comfortable with. The staff is always friendly and — while I’m not ignorant to think they remember EVERY patient (I, too, worked in customer service) — at least they seem all trained to call me by name when I hit the front desk and greet me AS IF they remember me. It makes you feel warm, comfortable and SAFE when you visit their office. And I don’t know what more one can ask when visiting a physician.

One of the worst service I have received. Extremely impolite. Especially the technician that helps you pick out frames. Maybe because she’s the only one that works on a Saturday, still

Ugh! What a rip off!
So I was referred to this office from my optometrist because of a possible retinitis-​pigmentosa on my right eye. For the sake of my eyes and VISION, I went to get checked. They ran a series of tests, took some pictures, and sent me home after billing me for almost $ 400. OK?!
I’m sure they know exactly what an annual eye exam consist of — the normal peripheral test, dilation, and basic vision test. THEY RAN THESE TESTS AGAIN ON ME after I already told them I had an eye exam recently. I could have brought my file in with me for them to take a look, but they insisted to do the tests again. I also took a color-​blind test (?) and the 3-​D test. All these tests didn’t give me the answers that I wanted — do I have retinitis-​pigmentosa or what? They weren’t sure what it was and had to review my file. Oh great.