Allbrand Windows

We had every single window in both our houses replaced with their top of the line product. The sales person was great and there was no real pressure. I think our job was just bigger than their usual fare so it was doomed to have problems from the start. We had the wrong window configuration delivered to our house not just once, but twice! This really slowed things down. I also think it is necessary to oversee the workers they contract with. Even though they say they don’t subcontract they really do. And their skills varied greatly even though they said they put their best person on it. But I don’t want to slam them too much because I have a life time warranty on the window installation! If they go out of business I will really be messed up, right? If I had to do it over again I would just break up the job into smaller units so they wouldn’t get over whelmed.

I’ve had bad experiences with contractors in the past, I hate feeling pressured into buying something, however my home needed an upgrade badly and energy is one of my biggest concerns. The sales rep didn’t try to push anything onto me, he listened and was courteous and extremly knowledgeableand made the process of deciding my windows stress-​free and enjoyable. Great communication and they gave me a great deal. The installation went smoothy, less then 7 hours for 12 windows! Better than I could have expected and they cleaned up afterwards and everything! I’m very satisfied.

AllBrand windows was without a doubt one of the worst consumer experiences I have had. We shopped around and asked alot of questions and Allbrands pricing seemed to be on track– I brought in a detailed bid from one of their competitors and they did better on the price against the competitors bid. The competitor came out and measured and did the bid so I figured it was pretty accurate to bid against…
However, once I signed the contract thats when the customer service ended. I was on a tight timing crunch and I signed the bid with the expectation they could do it in the timing promised. I was told they could without a doubt. We were having a heat wave at the time, my disabled brother was living with me and we were slated to have our second rescue dog arrive a few weeks after the installation long story short– they did not call or contact me for 3 weeks from day I signed the contract– I kept calling my sales guy and he basically said it wasnt his job to book or follow up once the contract was signed. 3 weeks after the contract was signed we got them to send someone out and he came and left and we didnt hear from them so I started calling again. a week and a half later I find out they decided to charge me $ 500 more and my install date was again pushed back and had been sitting on someones desk for that week and a half. long story short– they installed my windows almost a month after they promised and threatened to put a lien on my home unless I paid the extra $ 500 they determined I owed AFTER I signed the contract– by that time it was to late to change or shop around any more. After many phone calls and talk with management– I filed a complaint with the BBB. After I filed I received a phone call from the general manager Greg Pasternak that he was not willing to fix my situation since I had filed my complaint with the BBB. After some digging I discovered these guys regular change names and get new contractor # once the complaints pile up at the BBB. I regret I did not do better job of researching ALLBrand before I did business with them. Buyer Beware!
I found many, many unhappy Allbrand customers on the web– it wasn’t that hard so please do your homework before you do business with them.