Laguna Niguel Flowers & Gifts

I would give this place 0 stars if I could! They are extremely unprofessional and pulled an incredibly shady move by getting a coworker to sign for flowers delivered to me after I had already left for the WEEKEND. I told them I was leaving work at 4pm and they were a no-​show, I have no clue when they actually showed up. The flowers, which I found in the work refrigerator, were HIDEOUS and not worth the $ 150 my poor husband dropped. I am disgusted at this business please do not go here!

Please save your money when thinking of buying for Valentine“s Day or any other occasion as everything you have read with 1 star describes this place, people and flower arrangements! This place should not be in business! My best friend sent me an arrangement for my Birthday. It arrived at 5 PM by 6Am the next morning the 10 or so Sweet Heart roses were brown, wilted and basically dead! The owner, Fred, returned my call and said that he always has fresh flowers even after I sent him pictures of the dead roses. I cannot believe how RUDE this man became, not willing to try to help resolve the situation at all and then he hung up on me! I did report them to FTD and after talking to a supervisor it appears that this place will be under review and hopefully FTD will drop them, they should.
So DO NOT BUY flowers from this place.

Unfortunately when my holiday arrangements were delivered, they did not look even close to what I ordered. I ordered three holiday table centerpieces from the FTD website totaling $ 200.00. I was happy to see that a local flower shop would be doing the order. Well, using this shop, Laguna Niguel Flowers and Gifts was a big mistake.
One centerpiece that I ordered, called Christmas Wishes Centerpiece” was supposed to have red and white roses and other assorted flowers and greenery. It arrived with only 2 red roses, no white roses and replaced with cheaper flowers. Looks cheap overall.
The second one I ordered was the «Premium» center piece, called «All is Bright». The picture shows red roses. What arrived were pink roses and only 6 of them. The others were replaced with carnations which I’m sure are cheaper. Also, the roses are starting to turn brown only after 12 hours of arrival. The centerpiece was supposed to have three candles, it only has 2 tapers. Per the online description this centerpiece was supposed to measure 23″ wide x 16“High. The one delivered measures only 16″ wide by 16″ high. Again, this does not look like the arrangement that is shown in the picture.
The third center piece I ordered, called «Holiday Glow– centerpiece» was supposed to have red roses and a hurricane glass with a 2 inch round candle in it. What was delivered was 4 white star gazing lilies, one red rose and one taper candle. Again the measurements is much smaller than described in the FTD picture and looks very cheap.
Now I know sometimes florists have to substitute flowers but it should be with comparable priced flowers and certainly not downsized in overall measurements.
This place is a rip off. I will never go back to them nor use FTD since these are the places they use. I suggest picking another florist.

I stopped in to pick up a quick bouquet for a friend. They were incredibly nice and made a gorgeous bouquet for $ 15. They even gave my son a ballon. The store is a little hard to see, as they’re tucked in the corner, but I’m glad I know they’re there now! I’d def use them again.

I stopped in here on a whim because I was in the area and needed a little something to bring as a guest to a luncheon. I asked for 3 stems of hydrangeas from the fridge and they added some fillers (not baby’s breath) and made me something beautiful for $ 15. It was much better than what I could have gotten at the grocery store for the same price, so I was happy!

Horrible! Rude! Terrible.
Worst florist I have ever met.
Worst customer service.
Rude. I ordered a $ 100 flower arrangement from ftd — i upgraded to the most expensive premium arrangement and what I got was a cheap hand bouquet. When I complained to the owner to look on the website and compare what I got he said «I did exactly what ftd told me to make — the picture on the website doesn’t matter». He asked what made me the expert on flowers and called me «a cheap bastard». FTD salvaged the order and my business by making arrangements from another florist (see picture). As you can see — both were $ 100 bouquets and upgraded to premium but even a 2 year old could tell that the one from Laguna Niguel Flowers and Gifts was significantly inferior. And to think the owner criticized me for thinking I was an expert on $ 100 flower arrangements.
He continued to state that the hand bouquet that I got was worth $ 100. I’ve ordered thousands of dollars in floral arrangements and I’m not an expert but my arrangement was likely worth $ 24.99. He claimed that I got a very expensive vase which was a joke. He claims to furnish the St Regis Hotel with all their flower arrangements — I doubt it highly except maybe for their bathrooms but not their lobby!
He then decided to curse at me so we got into a yelling match on the phone before he hung up.
This all occurred after he delivered the wrong flower arrangement to me with someone else’s name, address and card on it.
He tried to call my wife to tell her that I am a liar & that he delivered what he was supposed to. Apparently he calls everyone a liar as I’ve seen on other reviews.
From the reviews on this site — I can see how demented this owner is — he is clueless at how crummy his business is and based on the number of bad reviews this business should be referred to the better business bureau.
This was my first review and I had to do it because I could not believe how rudely I was treated.
Do not use this florist!

Ordered on FTD, spent $ 90 on an arrangement. When delivered received 3 roses and 4 carnations from this shop. Looked nothing like the picture online. Run from FTD and this shop.

My husband ordered flowers through
for me for the week of Valentine’s Day while on a business trip. I of course was happy and surprised when the flowers arrived. When my husband returned from his trip last night he thought that there was a mistake because the flowers he ordered online looked nothing like what was delivered. As you can see by the picture below, there is a huge difference in what was ordered and what was received. What I am holding is supposed to be a $ 100 arrangement? My husband has spent the last few days and today, Valentine’s Day, on the phone with FTD. He has been unable to get anywhere with them. I am sure it’s FTD not communicating with you, the florist properly, but we are just really disappointed with what has happened and the customer service from FTD. I’ll change my review if someone can reach out to me and rectify this.

We got a food arrangement from this company and everything in it was expired and items that looked liked they grabbed them from the 99 cent store. All food items were the worst quality and full of harmful stuff that I would never consume. It was very mismatched and was an awful arrangement. Looking at the other reviews and seeing how they don’t care about their clients or customers we need to do something to stop this company from taking advantage of people. This company will be reported to the BBB and I hope they go out of business.

I had a really positive experience with this florist. Being the Maid of honor in my sisters wedding last weekend, I was in charge of procuring the perfect pincushion flowers for the bridal party bouquets. After calling around, Laguna Niguel Flowers had the lowest price per flower (they run 4 – 5 $ a piece). The gal on the phone, I believe she was the owner, was very helpful and I paid up front. I described the flower, told her the color I wanted, and sent a picture.
When I picked up the flowers the day before the wedding they were perfect! She even added some lovely greens and wrapped it all up very nicely and quickly. This was a super easy transaction and I am so grateful for that. I will go back!

Fred and his wife did the flowers for my wedding and my friend’s grandmother’s funeral. They were sweet, so helpful, and very mindful of our budget (so important for a wedding). They arrived early and set everything up just as we had discussed and showed pictures of what we wanted. It was really excellent and exceptional service. They even suggested a few small things to make it all work together perfectly. I recommend them to my friend for her grandmother’s funeral and they came in on their day off to make sure it was perfect for her — a few extra touches to make it just right for the occasion. I’m sad to see some unhappy customers write negative reviews. Fred and his wife are friendly and kind, and treated my family, my friend’s family, and me very very well. I will continue to recommend them.

The worst experience with a florist ever. Horrible customer service and no respect. Sent the wrong flowers that were practically dead and not fresh. They did not send the whole order or accessory items that I ordered to come along with the flowers. When I call and speak with a guy named Fred, he was completely rude and would not reason with me at all. He even called me a liar regarding my order!!! They should be shut down. They are absolutely horrible. When I called to have them correct my order Fred hung up on me saying he doesn’t want to deal with it and that I should go to a different florist. AVOID THIS FLORIST LIKE THE PLAGUE!!! I almost think this place is a drug front because I don’t understand how they are making money with such horrible service.

My boyfriend placed an order for Thursday afternoon arrival prior to Mother’s Day via FTD. According to him, the arrangement looked nothing like what he had paid for, but when they arrived they were pretty and I really appreciated getting them. Flowers arrived with no flower food, which I thought was strange. Saturday they were looking wilted, despite being in a climate controlled home, changing out the water, and exposed to filtered sunlight. By Sunday they were completely dead, which is really not acceptable. So, lessons learned are don’t order via FTD, and don’t trust this florist to fulfill an FTD order correctly.

I had the pleasure of speaking to the Manager after an incident in regards to the delivery for a bouquet of FRESH YELLOW roses had unfortunately arrived 2 hours late for a mutual customer of ours. The customer was extremely worried if the roses were ever going to arrive for his wife’s birthday before their lunch reservation, he repeatedly called Laguna Niguel Flowers & Gifts to ask for an estimated time of arrival as it was already past due and he was greeted by a voice-​mail every time he attempted to reach out to anybody. Finally after the flowers arrived partially dead and most definitely not up to par with what the customer expected they were able to get an answer from the «manager» stating that her driver had delivered the flowers sometime around noon and that we had held onto the roses and let them wilt ourselves. Incredible, the flowers were not only late but the people who retrieved them were being blamed BY THE FLORISTS MANAGER. When I called to inform the manager about the false information she had passed on was unprofessional and quite rude, she responded by screaming her poor little heart out on how we held onto the flowers and it was all our fault that our mutual customer was unhappy. OK crazy :) After I let her vent her feelings out I let her know that I arrived to work at the same time her delivery driver did at 2:05PM and witnessed everything from his arrival to the sign off for the roses at the front desk. Whatever, after our guest overheard me speak to the manager they were no longer upset, they were just glad that somebody gave the florist a piece of their mind. Then as a sorry excuse for an apology they sent over another bouquet of «yellow» roses that smelled like STRAIGHT UP DIRTY SOCKS. Some of the leaves had cobwebs, the tips of the what were supposed to be yellow roses were wilting, what little leaves did not have cobwebs were already drying or had marks of being eaten by bugs. Our mutual customer vows to never use them again and I and everyone at my work place also agree to never use nor recommend Laguna Niguel Flowers & Gifts. Horrible service and horrible flowers with an expensive price tag. STAY AWAY

Ordered a grave site memorial spray, through ‘From You Flowers’. My disappointment is that the order was given to these people. The flowers were low quality and not fresh, and the size of the spray was not as advertised.
I do not recommend Laguna Niguel Flowers, if you care about the quality of the flowers and the work.

Do not do business with this shop. The customer service is HORRIBLE. My wife’s mom sent her flowers from Florida for her birthday using this florist. They looked beautiful when they arrived but were dead, literally falling over the side of the basket, in 36 hours. The woman over the phone from the shop literally could not care less. She didn’t even want to see a picture of them and made no serious attempt to try and make things right. By comparison I got my wife flowers from a grocery store… A GROCERY STORE… and they are still fresh and beautiful. Help our community filter out businesses like these and find a different florist.

I don’t like to post negative reviews on Unilocal,but please save yourself some grief here and find another florist. Unilocal’s, «Eek! Methinks not.» pretty much sums it up.

I received a fresh flower ‘arrangement’ in a pitcher yesterday from friends. I have no idea how much my friends spent, but I’m thinking Laguna Niguel Flowers & Gifts (located in San Juan Capistrano ~ not Laguna Niguel) bought the $ 9.99 bouquet from Albertson’s that I passed on and plunked them into the pitcher. No attempt at arranging was made. All pink on one side, all yellow on the other, and an over-​abundance of purple filler flora. I emailed them my displeasure yesterday and have not heard back so I finally contacted my friend to let her know how horrid the ‘arrangement’ was. Maybe my friends will be compensated. The mini-​roses are already wilted and it’s only been 24 hours since they were delivered.

If I could give them no stars I would! Worst service ever! The pictures on online are not what you get. I ordered flowers and chocolates and did not receive the chocolates. Then they wanted them to be delivered the day after. What good does that do? They needed to be given at the same time and day. Further more i gave special instructions that if no one was home to place them in the back patio. Luckily my mom was home but said they knocked once and as she opened the door, the delivery kid was already walking away and had place the flowers in front of the door. Horrible service! And the person that answers the phone is incapable of doing her job. No customer service skills what so ever. Do not go here! Over priced, they do not get your order right and they are incapable of doing the job right.

How do you warn people enough about a company that thinks nothing of comitting a «bait and switch» and pocketing the $ 85 they overcharged. The pictures you see in the advertisments have nothing to do with the actual flowers you receive. The fact that Laguna Niguel Flowers & Gifts AND
are complicit in this theft only make it worse. The pictures I’ve posted are of those flowers (for almost $ 90) that are advertised. The other pic is of the flowers actually sent. If you read this review and still think you should order flowers from either of these entities, you’ve been warned.