Kaiser Permanente San Juan Capistrano Medical Offices

Of course the day I arrive 50 minutes ahead of my appointment time, I end up waiting way longer after my appointment time. The nurse that took my weight and b.p. was a sweetheart and even came in to let me know it would be longer than expected and got me a pen and paper to have fun with until my Dr was done with an unexpected procedure. My appointment was scheduled for 11:40, I arrived at 10:50 and was not seen by the Dr until 12: which let me remind you is over an hour of waiting in the evaluation room… Longest wait I have ever been through. Luckily I have patience because I really needed this appointment.

This review is in regards to the Pediatric Waiting Room… The Drs are Drs and they did there job… But seriously. A pediatric waiting room with 1 toy? Really? A couple of magazines spread throughout; no kids stuff, and small bead maze.

Dr. Wong failed after six appointments to diagnosis my husband’s cancer. My husband complained of blood in his stool. Dr. Wong’s final diagnosis was IBS. But he really had no idea. Finally, we asked for a colonoscopy. My husband died two years later of colorectal cancer. Dr. Wong failed my husband after 1.5 years of complaints. When confronted, Dr. Wong said, «I followed best practices.» His supervising Dr., Dr. Brunner would admit that Dr. Wong did not follow best practices and in fact failed his patient. Dr. Wong must now live with his failure. The devastation of our lost is immeasurable. My husband was 44 when he went to see Dr. Wong. We would later find out that Dr. Wong had in fact filed malpractice against Kaiser before he was accepted into their resident program. So, Kaiser hires doctors that sue them. Think carefully before you use Kaiser. And if must, ask for someone else other than Dr. Wong. He’s horrible. I wake up everyday and hope that Dr. Wong experiences the same pain that my husband’s mother feels. Everyday Dr.

Was able to get a last minute physical therapy appointment at one, but they neglected to tell me on the phone that they are CLOSED for lunch from 1230 –130.

I am a frustrating new member they put me on hold more than 45 minutes three times today, been trying to call for new member, and have not received the card yet. While I am writing this my phone still on hold more 30 min. I miss my previous insurance Aetna.

We’ve had a number of appts with Dr. Damien Moore during my wife’s pregnancy, and he’s been an absolute arrogant jerk. My wife today came home in tears because he rushed her in and out of the office, was rough handed with his ultra sound, and didn’t care to spend any time with her to bring comfort to her needs and interests. In my dealing with him he is smug, and has terrible bedside manner. While it is our intention to have a birth free of medical interventions, we are still having a hospital birth to ensure we are in a place of attention in the event something should go wrong. He clearly looks down upon people who have become educated in the Bradley method and seems to think he’s got it all figured out as a doctor. It breaks my heart to even think of this guy’s hands anywhere near my wife. We intended to start seeing a midwife instead after recent run-​ins with him, but she had to see him today due to a miscommunication of appointment re-​location. If he’s your doctor, think twice. Get a different one. This guy is a total tool. I am finding every rating site possible to ensure people know how hurtful this guy can be.
Ref: Kaiser Permanente San Juan Capistrano, Dr. Damien Moore.

I really lucked out! I changed my Kaiser location to SJC and chose Dr. Tuyen Thanh Le as my primary care physician. Dr. Le is also a yoga instructor.
She’s very calm when she speaks and listens to whatever you have to say without cutting you off. I’m very happy with her.
I also love the office here. I’m amazed by how they decorated it to match the SJC environment. Nice tile artwork!

This review is for, Dr. Christian Boehmer and one of his nurses.
Firstly– A very nice Kaiser and overall very pleased with my experience here!
It’s just off the 5 South freeway and though visible from there, it’s a bit tucked in once on the exit. Just be patient and you’ll find it.
I like how the building has a mission, hacienda style and feel to it. The check-​in and Pharmacy are downstairs and the offices are upstairs.
I checked in and then of course proceeded to my appointment.
The nurse that I had was friendly and personable. It wasn’t too long until Dr. Boehmer arrived and then my appointment begun. He was friendly, warm, personable, all-​while professional and addressing my concerns and questions.
I felt at ease and my search for an OB/​GYN was now over. I would return to him for future appointments.
Hope this helps and thank you Dr. Boehmer.

Plenty of parking, grounds well kept. I’ve been here four times, and if my appt is at 1:30, I’m seen no later than 1:35. Everyone is friendly, professional, and helpful. It doesn’t feel like a factory, where they’re just trying to get as many people in and out as possible. Pharmacy is fast, too.

Newer nice and open waiting area.
Facility is quite comfortable; compared to some other locations there seems to be a little bit less people here and it saves time.
Great staff and overall great experience here every time.

Debbie maly Ross CNM is the best! Kind, gentle, and caring.

I. LOVE. THIS. KAISER.
It’s the best. I have been going to the Mission Viejo Kaiser for a long time and found it generally pretty meh (although to be fair it has improved a lot in the ten years I’ve been going). I started coming to this one for ahem, womanly doctor needs because it was the closest one and I still make the 45 minute drive down to San Juan just to go to this particular Kaiser.
Dr. Solomon is the best. I highly recommend her for ahem, womanly doctor needs. I had another doctor before her that I wasn’t a huge fan of but I switched and it’s been awesome since. I also have found the receptionists to generally be really friendly and prompt. Same with the pharmacists. I never have been kept waiting for very long by any branch of the Kaiser experience here. Nurses were great and super friendly.
My one complaint is that I do feel rushed a lot of the time with the doctors. But I can’t really blame them for that, it’s more of an issue with our healthcare system in general that they’re trying to cram in as many people in as little time as possible.
It’s also just a ridiculously nice looking building. You wouldn’t think that would impact your experience too much but it really does for me — it just kind of sets my mind at ease and I find it really relaxing. Nice job, Kaiser.

I like this facility very much. I have been going here for my pregnancy appointments and I only had one bad experience with a nurse who was just dumb and uncaring. But all the other times everyone was nice. Some receptionist are friendly some are just ok but they are not rude or mean. Sometimes the waiting time is a little ridiculous considering I go for appointments not walk ins but if you complain they take care of it as much as they can. My review only applies to the OB department since that’s what I visit but I have seen nurses coming out of other areas to call patients and they seems nice enough too. The facility is clean and well maintained.
Also, if you are looking for the best OBGYN in the world, Dr Richter is the one. She is always nice and very understanding. I could not ask for better.

Dr. Moore and Dr. Nanda are standouts, along with their staff. They’re very kind and actually return emails. Other physicians, nurse practitioners, and nurses I’ve seen here have been excellent as well. The lab personnel are also friendly. The pharmacy… Uneven. Some pharmacy staff members really weren’t built for customer service, and seem to have been embittered by their tenure at the pharmacy counter. Others — mostly the younger ones — are cordial and are helpful if there’s a problem with an order. Advice: Go here for the doctors and lab, but consider having your prescriptions filled at the kaiser mission viejo (maquina ave.) pharmacy.

Ok I like my dr here he is great. But I had a terrible run in with one of the receptionists here. She was the most rude incompetent person I have ever met. I called everyone at kaiser I could to complain and I am not a complainer at all!

KP used to be a Good lesser expensive health care provider. The last few years they went off the chart spending money on Hospitals and have raised there premium through the roof. I lost my job in Dec 2009 and my health coverage. KP wanted $ 1800 a month to but it for My wife and I. More than a house payment. I had one last refill on a drug and they wanted $ 600 to refill it so I went to Costco and they refilled it for $ 9. KP has gotten to be out of line with there costs. I will find Insurance with someone else. The service was good when I had it although they are reluctant to do things that will cost them to much to do unless it’s life threatening. Good Doctors but they are limited by the Admin on what they can do or not. For all of the above I don’t recommend KP to anyone but the very wealthy and then why would you need them.

Feels like a Health Château!
Small, intimate setting with receptionists and pharmacists who learn patients by name. Kaiser can at times be impersonal, but this SJC facility provides a rare intimate experience where you are more than just a number.
I do not include Dr. Spizziri, as her care and attention are inexplicably reprehensible. She ought to be replaced and do this care facility the justice it deserves.

+ Short wait
+ Clean facilities
+ Nice, professional staff
+ Convenience of dr, pharmacy and lab all in the same building

Very nice!

Pro: Doesn’t look like a Kaiser, lots of parking, cool atmosphere. Very friendly and useful doctors.
Con: WTF is up with San Diego Kaiser?
Coming from San Diego Kaiser, the overall Orange County Kaiser experience is about 500 times better. The doctors seems to care for your overall health, as they are not swarmed by medical patients. Hell, the staff here looked bored, which is better than too busy to know what is going on.
I came in for a yearly check up, got a little more than what I expected. Everything went out pretty well, all except I will have to go to Anaheim for my sleep clinic. Blood test didn’t take too long, luckily there wasn’t a line. I got 2 calls from my primary doctor to make sure I was doing the right thing (drugs and referrals), which in SD, you would have to be shot 5 times first.
PS: There were not much stations for the lab, it could get crowded.