Escrow Leaders

This company was AWFUL to work with. Super slow response time to emails as well as phone calls, ill-​informed employees, and delayed return of paperwork.
They even had my final papers incorrect and due to a typo (not sure how you make a mistake like that on something so important) had an extra $ 7000+ in the ‘money due’ column. It took me being persistent and several calls from my loan officer to get the problem resolved.
DO NOT USE THEM. They will be the biggest headache in a process that is already challenging as it is.

I am an Independent Real Estate Transaction Coordinator and I have to say that Kristin Kaylor, Escrow Officer with Escrow Leaders in San Juan Capistrano, stands on a class of her own. I have been in real estate since 2002 and have come across many escrow officers. Kristin is knowledgeable, professional, pays attention to detail with the eagle eyes that she has which catch any discrepancy immediately. She is a pleasure to work with; she has always a wonderful disposition; eager to help; and goes the extra mile to make sure your escrow goes as smooth as possible. I am sure that Kristin handles many escrows at the same time, but you wouldn’t know it because she is always quick to respond to any question you might have. She makes you feel that you are the most important client she has. I wish all of the agents I work for would have Kristin as their Escrow Officer. Kristin goes above and beyond the call of duty, and always delivers more than you expect. She is expedient with all of the paperwork from beginning to end. I have to say it again: it is an absolute pleasure to work with Kristin! It always gives me peace of mind knowing that my agent’s escrow is handled with the utmost care and professionalism. Kudos to Kristin Kaylor with Escrow Leaders! What a tremendous asset she is to that office! Thank you Kristin for another successful closing!

I recently had the great pleasure of working with Adela Velotta at Escrow Leaders in Temecula. I represented the buyer, and it was the seller’s choice of company. I was very nervous about it, because the home was in Culver City, and Adela is in Temecula. Never having worked with her, I was not sure she would give me the same service I have come to expect from the escrow officer I always use on the Westside. She was incredible! She went above and beyond to get the escrow closed on time. The buyers were going to lose their rate on their loan, and rates had gone up. She pulled everything together and really pulled off a miracle. I highly recommend her. She is not only hard working, but so positive and always eager to help in any way. If you have the opportunity to use her, you definitely should!
Carla Winnie
Gibson International

My sincere compliments to Escrow Leaders and their wonderful staff, especially Rosie, Patti and Dawn! They have always provided knowledgeable, professional and efficient service to my clients and associates, with a smile and a caring attitude. I have found that it is not unusual for them to go the extra mile to ensure proper procedure is researched and followed, especially in the difficult situations. Escrow is a part of the «transaction team» for all parties involved… Escrow Leaders and their entire staff, consistently demonstrate their expertise and knowledge of their industry making them an extremely valuable team member! Always pleasantly willing to answer questions, or able to refer to the appropriate resource. Platinum customer service! Thank you also for the educational opportunity classes providing up-​to-​date industry information!

I worked with Escrow Leaders for the sale of my condo in Aliso Viejo. They ordered the closing escrow documents late from my mortgage company (just a few days before our home was supposed to close) which ended up delaying the close of escrow, and costing my husband and I more money. I also had to call my mortgage company every day to check on the status of the paperwork– for whatever reason Escrow Leaders didn’t handle it. They gave us a slight credit to make up for this, but it wasn’t worth the headache.
The final straw for me, was that when we finally received the closing documents, it didn’t state anywhere that I had made a final payment to my mortgage company (which I had to do last minute because the closing date was delayed). Escrow Leaders insisted that the payment was accounted for, that I would not be owed any money, and if I was it would be a nominal amount. This didn’t make sense to me– as I had paid the mortgage payment for the month AND a day rate. About a month later, I get a check from my mortgage company for the amount of my mortgage payment.
Selling your home is stressful enough, if you have the option, don’t go with Escrow Leaders, they just cause more of a headache.

Candee and her team at Escrow Leaders have always handled my transactions with the utmost care and professionalism. Their pricing is fair and competitive compared to other escrow companies in the area, but their service is unmatched.

Melissa Bolda and Lisa McKeown are a great team. Highly recommended! They truly care about their clients and make sure that communication between parties is a priority. Melissa genuinely cares about her clients and knows how to get the job done.

Escrow Leaders is the absolute best! We are a very busy RE office and we have worked with numerous escrow companies but no one even comes close to Escrow Leaders superior customer service and expertise. We recommend Escrow Leaders to all our sellers and if we could do all our buy side transactions there as well, we would. Having closed 30+ escrows with Escrow Leaders in the past year we know we can always count on Lisa McKeown and her team to provide the best possible service to us and our clients. Lisa and her team always go above and beyond, and we know our success is due in part to their expertise and excellent service. Melissa Bolda is always available to provide extra support if needed as well. When ever we are asked for an escrow reference we are happy to pass on Escrow Leaders to our colleagues because we know they won’t be disappointed. There simply isn’t a better escrow team than Lisa McKeown and her team at Escrow Leaders! Call them! You won’t be disappointed!

Escrow Leaders is far and above the best escrow company that I have worked with. Having worked on countless transactions, I can say that besides having the right agent and lender, having the right escrow in place can make or break the deal. My favorite thing about my escrow officer, Lisa McKeown, is that she is PROACTIVE. That means that she tracks ME down (a busy agent) to get the items she needs quickly so that there are no hold ups on a deal. Ultimately, the escrow experience comes down to your escrow officer and Lisa is bar none, the best in the industry. Not only is she a true professional (she knows some of the more intricate details of more difficult escrow issues dealing with trusts and probates, etc. like the back of her hand), she is also a saint and a sweetheart to work with. I read the negative review below by N.O. What a P.O.S. that guy is! Check out his reviews of other businesses… He hates everybody! Escrow Leaders is the best in their industry and Lisa is the best of the best.

What can I say about Escrow Leaders?! Not enough I’ll tell you that! Very friendly and were on top of every request and concern I had. They met all their projected completion dates and paperwork was completed timely and with no reworks. I will defiantly use Escrow Leaders in the future and suggest you give them a shot!

Terrible. Specifically worked with Lisa McKeown and she was a waste of space representing her seller. You can tell this place operates as a check the box operation and they have no interest in providing customer service. Don’t expect your escrow check refunded to you in any sort of timely fashion. Doing business in real estate you have to know who you can trust and who you can’t and I wouldn’t waste my time with these folks.
— — — -
As far as responding to the business comment left as a response, I think they just respond to respond. I don’t know if Unilocal tells them to engage or something, but posting lies about how they tried to contact me when I called numerous times and was told that «Lisa was busy with other clients» is not the way to go. When I got fedup and drove to their physical location to get an answer nowhere in the office did I see anyone named Bob FYI. If the business were serious about improving, get your owner Valerie Velotta to respond instead, oh wait, I think she is probably «busy with other clients».