Costco

To order a pizza is easy but it takes some times 1 hr o more you’re employees are not good if you want to order pizza spect 1 hr if they have it ready good luck

It’s costco. This location has a very small and busy parking lot. It is adjacent to a PetCo. Dog owners have found that the management at this CostCo will not admit you with your dog. Even if it is a small dog that can ride in the cart during. They advocate leaving your dog in the car, even during the summer months, or to make a second trip later. This location got rid of the awesome flan they once made. Their gas is popular so plan to wait a bit to get gas. They have a car wash at this one as well. Oh, and their newly built exterior food service cannot deal with peak times — pizza waits on Fridays is almost two hours.

pizza hotdogs and a decent beer selection. THE AMERICAN DREAM!

I love costco pizza idk why this guy had me waiting 10 min just to give me a pizza that had been done for 1hr. If its there and not ass fresh dont make me wait and then i asked for plates him standing right in front ignored me had to ask loud 3 times. I understand its close to closing time but that dont mean it had to b bad service. We all trying to get home!!!

The customer service at this costco was pretty great despite the gas prices being a bit higher. Came here originally for some things before heading out to vegas and was closest to a barber shop my man goes to in san clemente but am by no means a regular here. Love costco in general though!

This is an excellent store in every respect. I have nothing but positive things to say about this store. I have read some of the negative comments here and all I can say is that I have never experienced these problems, and I have been there hundreds of times.
I have found the people to be extremely helpful and the quality and prices of the products to be excellent. I always wonder why every store can’t be run like this store (except for Trader Joes). I try to buy as much as possible at this store and an real happy it is so close to my house

I brought home a rotisserie chicken for my family to enjoy and was horrified when we cut into it! It looked way under cooked so I had to put it in the oven for an additional hour before the pink all disappeared. So buyers Beware. Do not just hand over this chicken to the kids without cutting into it first. I am guessing that their calibration may be off or perhaps the cooking time has changed. Strangely I had this exact problem with two other chickens I bought up north in Gilroy. So maybe it’s a company wide thing? Not sure. Either way. Check before you consume!

Great Tire Center! The Manager Christian was fabulous and so was his staff. Very accommodating and efficient. Right on!

this is the one closest to me. Customer service is great. Friendly staff.

I love Costco gas but the line at this location is out of control. You’d think that going at lunch time the line would be lighter, boyyyyyy was I wrong. Lines for gas at this location can take anywhere from 20 – 40 mins. Not worth the long wait. Time is money, and the wait time is ridiculous.

All Costcos should automatically be five stars. Every employee is super friendly and helpful. The layout of this Costco is great. Customers are good here too. Go to any of the Irvine ones if you want to see crazy customers.
Great deals and pricing. Who could complain?

I was the 4^th customer at the San Juan Costco on the day it opened, this location was never a Price Club as some people have stated. I have never experienced any of the nastiness that some people are complaining about. I buy my tires at this Costco because they are very helpful to me. Is it perfect here ??? Heck no, its a warehouse and in general its fine. There are nasty people in Walmart and Sears too…

This location S U C K S. If it weren’t for the convenience of it being by my house, I would never ever shop here again. The cashiers are unfriendly and sometimes downright RUDE! So much for customer service… when you spend $ 16 on a fruit juice, you dont expect it to have an expiration date of 3 days from date of purchase, and when you bring it in to exchange it — the clerk shouldn’t cough up attitude to you saying «well it’s NOT expired yet, it expires in 3 days!» OKAY maybe you should have better quality control! The pre-​sliced mango and pineapples all look way expired! I thought Costco stood by their customer service and high quality products but not at this location they don’t.
The cashier that rung me up yesterday evening — name starts with an ‘E’ and ends with an ‘A’ …was sooooooo rude. She literally raised her voice at us on the way we were placing the items on the conveyer belt… seriously!!! I am a paying customer, don’t speak to me like I am a child!
I hate this Costco and looks like a lot of other customers feel the same way.
(((rolling eyes so hard right now)))

This is my favorite Costco location in the Orange County area for a number of reasons!
The parking isn’t a nightmare to get in and out the store is a good size and carries a number of items that I don’t see when I visit other locations too!
I’ve been coming here for many years even before when it was Price Club and we’ve always gotten good quality products and delicious food for home.
Recently I bought a discount pack to the SD Fair it was an awesome bargain that saved us a lot on our visit which was totally cool because before I’ve only found that pack at locations in the grater SD area so it totally saved me a trip. Totally going to get another one next summer!
We have a few things that we get at Costco which are always a must have at home as I’m sure it is that way with you too because it seems like every time I come here I end up spending more cash than I actually wanted to but hey I got some good stuff outta it!
I’m sure that it will only be a matter of days before I return to this Costco or another location as they always have what’s good and some samples to munch on along the way!

I’ve been a Costco member for years and been to many Costco’s. The customer service and attitude of the employees at this location is by far the worst. Usually that is attributed to management. Universally, this group is not friendly, they don’t smile and if you ask for help — you’d think you asked for their first born. It’s an attitude and mini culture within this store that has perpetuated. I’ve lived nearby for 15 years, so, I find myself coming here many times when I make a Costco run — but — it’s is spite of the service. Making a return can also be very unpleasant even with receipts and in a timely manner. I can’t tell you how many times I’ve had an interaction with a Costco employee at this location ruin a good mood.

If this Costco wasn’t so convenient I would never come here again. I’ve worked in customer service for many years and am shocked and saddened by the way customers are treated here. Member services especially… The snarky attitudes need to go and the worst ones are management. I’ve called corporate numerous times about this store, hopefully someday it will get better.
— most recently I was rung up by a middle age woman and we sat in silence the whole transaction. Not even a smile. Anyone who has worked in customer service knows it’s rough and we all have bad days but if you can’t handle it find something else that better suits your wet blanket personality.
–returns are costco’s thing right?! So why is it so hard to make a return here. My husband who is the king of giving the benefit of the doubt to employees cannot stand returning items to this store, there is a women in member services who gives him a hard time for every return even with the receipt! He feels like a criminal by the time the transaction is over. We spend WAY to much money here to feel like that and 90% of the time if we return something we spend double that return price in the store the same day.
— we both work closer to irvine so we try to go to costco’s up there (Alton/​district) but unfortunately for us we still have to shop at this Costco occasionally.
— Costco is Costco where ever you go, it doesn’t really change but what sets each one apart and makes it unique is the staff.

I’ve been shopping at this Costco ever since it was Price Club back in the late eighties, and I’m pretty certain some of the same people who worked for that company a quarter century ago still work at this location… The crew’s personality and the service members receive here is similar to that of a USPS office: professional yet informal, considerate and indifferent at the same time, accessible but curt; the dates on their name tags are a dead giveaway.
A good selection of everything you might expect to find at a Costco and the one thing I really do like about this location is the parking lot. I’ve never had a problem finding a spot unlike the dreaded Laguna Niguel locations… Tucked away and never really overly crowded like, say, the Tustin or Irvine locations, and they’re always the first to have anything and everything that is Kirkland Signature. Even beer (this is the only location I’ve seen Kirkland Signature Light)!

Limited time for a car wash? Try Costco for $ 8.00.
I rarely take our vehicles through a automated car wash, but Costco’s isn’t bad especially for $ 8 in a pinch. Their system is top notch with multiple brushing cleaners, rinses and finishes with no up-​sales. The dryers look allot like they came off a 747. They even apply a small amount of tire dressing it seems. (It’s not evenly spread however). Overall, if the car is getting a little embarrassing and time is short. Costco it is.

I have belonged to Costco since 1989 and it has gone through a lot of changes. As a loyal customer I first found the employees friendly and helpful. What happened?
I rarely see anyone to ask for help and when I do they point over to a section that I obviously already looked at and could not find the item.
Yesterday I was purchasing a item that was supposed to be 2 for the price I was being charged. The cashier caught it but two other employees she asked said no it’s just one. I walked back MYSELF to find it was two items for that price. The best part one of the employees was a supervisor.
I have bought their special Costco bags and for some reason they do not or will not use all the bags. I literally go to my car and pack the items in the bags. What is the problem with the staff? I only continue to go for certain items that are cost effect for my family. I used to buy everything there. They need to get some customer service back in that place!!! They walk around like zombies. Sad outcome for them.

Who doesn’t love Costco? They have great products, customer service and return policies.
I’ve been coming to this Costco since it was formerly Price Club haha. Great, great place.
They have redone it recently by changing the food court outside, and adding a car wash and a gas station. It is your one stop shop! Haha.
Costco carries great products, competitive prices, great policies, and their American Express card is awesome.