Yellow Taxi Cab Company San Jose

If you don’t want a ride to the airport call them. Confirmed our 6:30 am taxi and called when they were 10 minutes late and the driver assured us he was on the way. Never showed up. Company stopped answering the phone. Used a different phone to call and after finding out it was me he hung up on me. Trying to support taxi service but screw it I am signing up for Über.

I called for a cab today about 3:30 am. I got several different calls from diferent drivers asking me were I was going. I also got several diffrent text messages saying my cab was on the way and the cab number kept changing at 3:29 am cab number 174 was on the way. Then I got another text at 3:34 am sayin cab number 1788 is on the way. Then I got another text at3:38 am saying cab number 174 was on the way. Then I got another text at 3:38 sayin cab number 1978 was on the way. Then I got another text at 3:40 saying cab number 1788 was on the way. I called dispatch to ask what was going on the guy just said 9 mins 9 mins 9 mins and was very rude. The cab shows up at about 3:50 am to ask me where I was going and am I paying cash or credit I told him cash then the driver asked me for cash in advance of the ride which was insulting and very rude. I took my cab to where I needed to go paid the driver and wished my iPad had not gone dead and I could of called über .i called dispatch this morning at 9:34 am because I thought I might of left my car keys in the cab. I asked the lady to call the cab driver and gave her his cab number to see if I left the keys in the cab. She said she would have to transfer me to lost and found. I said no you could call the driver like I asked. I gave her the cab number she would not do that. I then told her this is why people use über and not yellow cab. Yellow cab has no customer service and the drivers are extremely rude… ask for prepayment of cab ride… really that’s just unbelievable. She could of helped me and she chose not to period. I was at my daughters house and needed to get back to my house before my husband left for work. there was so reason for their rude after rude after rude actions. i found my car keys… and would of called über from the beginning but my iPad went dead and didn’t have the charger with me. People try über nice people, clean cars, speedy pick up and you can use promo codes that are all over the internet for your first ride free up to 20 dollars. You have nothing to lose by trying it… you will never go back to a cab once you try. The owner could contact me and say omg I can’t believe this happened but will he no”…that’s why his medallion is slowly becoming worthless. you can use code Samanthaa68 and your first ride with über up to 20 dollars will be free. please use this code or any code the point is to make yellow cab lose money and eventually their company for their outrageous behavior and accepting their employes, dispatch and drivers and managements behavior the sooner they got out of business the better. I Am beyond discussed with my yellow cab experience. shame shame shame on them… eventually they will lose the bulk of their business that is the only thing that makes this easier to swallow

The driver was on time, friendly and the cab was clean (big thing for me) I will definitely be using this company in the future and recommend trying this company out.

Called 1 ½ hours ahead for a pick up. The cab never arrived. I called back and all I got was excuses. Was told it would 10 – 15 minutes longer. Über picked me up within 5 minutes.
Hey Yellow Cab, there’s a reason Über is doing so good!!! YOU!!!

So rude! The cab drivers and dispatch are really rude and almost impossible to understand. It’s actually really hard to imagine anyone being so openly horrible to any and everybody.

Use them at your own risk! I called the morning of the day before for a 6am pickup. I then called again to confirm. 6 am — no one shows up. I call. «The guy that answers sounds surprised that there is a 6am fare but then says the driver is five minutes away.» Me: «Are you sure? I’m catching a flight.» Yes, Five minutes.”
Of course no one shows. I call back. «Two minutes. He’s just around the corner.» I call back. It’s now 15 minutes late. But no one shows up. I call back. The guy hangs up on me. I call back. Same result.
Nobody ever showed up. And so I had to drive myself to the airport and pay for parking.
I’d never use Yellow Cab.

Awful service!!! Just called to place an order! They hung up on me! I called again, the woman was soo rude!!! I am shocked! We will see how they are going to do with the time and driving! But do far 1 star:)

Got great service. Called for pickup at 6AM. Prompt and courteous.

Scheduled a cab for 11:30 pm to pick me up. Driver called at 11:21 and when I didn’t answer reported me a no show and took off.
Didnt even wait for the scheduled pickup time before he left.
Since when did a pickup time refer to answering the phone 10 minutes early.

Really bad i called and called they never answer it prob only rang once and than it cut me out… Instead i called Rainbow Taxi and they answer fast the guy was friendly and they were able to get my husband home from a night out with his friends… Idont even want to rate yellow Taxis they didnt help me at all…

A complete failure for me. I called a day ahead to get a ride to the airport. Called again a few minutes before the taxi was supposed to show, and they acted like I had never called. The guy who answered the phone repeated my address numbers back to me incorrectly so many times I started to get confused about my own address. Then he said a taxi would be there in «like five minutes». I waited fifteen minutes, got in my car and drove myself to the airport.

Haven’t used their service, but called to schedule a pick-​up per their website’s recommendations, which I’ve quoted below. Gentleman who picked up the phone refused to help me make a reservation, telling me to find a cab tomorrow once I arrive at the airport. Perhaps they should update their website, and not waste their customers’ time?
«San Jose Airport Pick Up Procedures:
For pick ups at the San Jose Airport call Yellow Cab ahead of time and make a reservation. When you arrive at the airport give Yellow Cab a call and we will tell you what cab number is picking you up. Head over to the taxi cab line and your taxi cab will be waiting for you at the taxi cab line. For any questions call Yellow Cab at (408) 627‑3666.»

Called day before I arrived in San Jose for pickup from SJC and had confirmed pickup time. Waited over 45 minutes for the cab; I even called them to ask if I was waiting in the correct spot. I was told the cab was on it’s way. 20 minutes later, I was still waiting. They seemed confused about where he was, etc. Driver finally arrived — in a totally different place. Paid $ 18 for the 3 mile ride to my hotel downtown.
For my return to the airport, I called and asked the owner if she would consider giving me a discounted rate in light of the experience I had upon arrival. Best she could do was an «so sorry, I’ll talk to my dispatcher».
I’m sorry too — not good enough in this economy. Can no longer recommend United as I had in the past.

Called 1 hour ahead of pickup time and they were available.
However, the lady who answered the phone was not the friendliest, and I think I heard her scoff at something I said.
The cab was exactly on time though and the driver seemed to take a good route to the airport.

5 stars for picking up and delivering all 15 of us to teske’s on time.
5 stars for fitting us all in by letting kitty m. crouch in the spare tire wheel well there and back.
5 stars to kitty m. for crouching in the wheel well there and back.
5 stars for letting all 15 of our drunk asses back in the cabs, after waiting for 8 of us to do kamikaze shots at trials.
5 stars for safely transporting my most favorite people in the whole world.