Xtreme Car Audio

Absolute worst customer service I have ever experienced.
My boyfriend brought his car here for tints and I noticed bubbles in the work and told him to take it back. He works 6 days a week, 9+ hours a day starting as early as 5am so when he gets home he is tired so he put it off.
It had been a few months later (he was going by the written life-​time warranty on his receipt) thinking he had time to take it in to get fixed. When we showed up Michael insisted that there was a 30-​day verbal warranty when the tints were finished. He didn’t take into consideration that a verbal warranty is flimsy at best because the worker may have not even given it in the first place. That said, we went by what was printed on the receipt.
My boyfriend had asked for all the tints to be removed and replaced, Michael said he would tell the guys but because the small back glass windows and back glass were in a tough location his workers may refuse to fix their work but he would call to let us know what they would do.
We went back when the car was finished and noticed that not all the windows were redone. We did not receive a phone call regarding the decision that he took upon himself to make. Not only was the work half finished but the doors and seats of my boyfriend’s car were covered in the solution they used for tinting. At this point we were considering a refund but left after Mike started talking to his friend for over a half hour while we were in the middle of looking at the work they did do.
Finally we came back and spoke to the girl in front if Mike was there. When he came out we talked to him about a full refund but he said we wouldn’t be able to do a full refund because the verbal warranty that we finally pointed out that may or may not have been given, he curtly assured us it was even though he wasn’t the one that gave it or was there. He went to the back of the shop, telling us he would be back with the refund amount.
The girl at the front desk answered a phone call and she was the one to tell us the refund amount which I thought was not only insulting but a joke. I asked her if Mike was on the phone and she said he was. I asked her if she would ask him to tell us that himself but she relayed that he said that was the refund price. I told her that if he was too busy to talk to us we would come back later.
In the end my boyfriend got tired of the run around and being outright avoided and we left the store. We were polite each and every time and if Mike had just been actually providing anything that remotely resembled customer service we would have either taken the refund or maybe even been fine with the tint job as it was. Very arrogant and rude.
TL;DR.
Went in for a tint job. Mike has the worst customer service. No one bothered to clean the tint solution that was left on the doors and seats. Mike went so far as to avoid us and offer a less than partial refund over a verbal warranty that my boyfriend doesn’t remember happening (we did everything based off the written warranty on the receipt) but Mike assertively said happened though he was not present.
Giving one star because Unilocal won’t let me leave zero stars.

If I could give the chick named Linda, who sells Metro cell phones a –100,000,000 stars: believe me that I would totally would. She almost ran me over the other week while I was about to cross the street towards the Pink Elephant shopping center, she didn’t even stop or put her foot on the break to slow down. I went to location to obtain her full name and date of birth and she told to leave because it was the second time I have gone to the store: She YELLED ME TO LEAVE OR SHE WOULD CALL THE POLICE AND I SAID GO AHEAD. If I was the one who almost ran over her dog or kids would she be upset: she did not reply back anything.

I went in a few months ago to get my speaker checked out. The service was great they helped me with the issue n I was on my way.

Came into Xtreme audio with a blown constant (clock, dash, were out etc) and spoke to a gentleman by the name of Michael.
Michael asserted my issues i was having with my music deck PLUS found me the perfect most updated Alpine deck that was available for a solid price and installed it all under an hour. I’ll also add that they mounted my subwoofer box (two 12’s) free of charge.
If you want great customer service and audio sound Xtreme Car audio is the place for you.
Ask for Michael, he won’t dissapoint!
–James (02 Subaru WRX)

Came in here today to get my new car radio installed and the service was amazing! The people working in there (especially Mike) were supper helpful and nice. I honestly cant emphasize that enough. I had looked around at several other places but none of them had as good of a deal as this one. I will definitely be back (: my radio sounds awesome! THANK YOU!

I had called to see if they fixed or repaired back up cameras. I was able to drive in and they checked it out right away. They were able to fix the problem and was very helpful.

Called Jose for a quote on a double din install on my 05 tundra gatta say good job and great price will be returning in the near future for more work

I got a bluetooth stereo installed in my Toyota Camry 1998. The service was hassle free and neat. Respectful and helpful staff providing all the options for my budget constraints.

Ive been here twice recently once to remove some tinting from my windows and also to put a bluetooth stereo in my car. Everyone was really helpful and both Mikes the owner and installer really seem to genuinely care about all my concerns and questions I’m not savvy with this type of stuff so it really help when Mike took the time to show me how to use my bluetooth

They have everything here, I love this place! Mike always goes above and beyond to help his customers out with any issues they might come with. Makes sure the customer gets the best bang for their buck. I had a sound system installed in my car with the stock stereo and have had no problems with it whatsoever. Mike’s workers all have a smile on their face and are very helpful when it comes down to helping out their customers. I also brought a couple of my cars here to get the windows tinted with no issues on bubbles on the tint with really good prices. I have recommended a couple of friends and family to this shop and Mike has always hooked them up and have never complained. I will definitely come back to get future work on my cars!

I am sadden by the owner accusing my husband of stealing and then tried to scare us with «I’m checking the cameras, blah blah, blah» bullsh*t, check it then he tried that «oh you don’t want to talk I’m calling the police» and was shocked when we told him to call and sat down and waited for 20 min until he comes back with the money we was waiting for and was held up because THE MANAGER was on some 9^th grade «he said, she said bullshi*t». We been going to that store for over 5 years to by music and paying our phone bills but that hurt to see how loyal of a customer you can be but still get racially profiled. Negative 0 for not even apologizing to «THE CUSTOMER WHO IS ALWAYS RIGHT»

Do not go here customer support is suck!!! Specially the installer!!!

Mike goes way above the call of duty here! Informative and respectful staff!
Maria always has a smile for you and is very helpful.

After calling and driving around trying to find a Pioneer Harness Mike was able to track one down and get it to me within 24 hrs. also setup all my wiring

Installers are not good, they are expensive, they leave uncover cables with no electric tape, the couldnt fix an engine noise, the took a 2 days to install my sistem it didnt sound good, i took it back couples of times, they didnt know what to do, so i took my car to another place and they fix the problem, THIS PLACE SCKS!!!

I got a Kenwood DVD/​GPS/​iPhone unit installed here with a backup camera for my Honda Ridgeline.
They were way cheaper than the other places I checked out & Mike the owner is super friendly and backs up his work. The quality of their work is excellent.
The backup camera licence frame got in the way of the tailgate, so Mike customized it to fit properly.
After the install, my wife was having problems with the iPhone hookup. Mike spent time with here and showed her how to use the iPhone properly.
It is always great to find a place run by someone who is competent, trustworthy and friendly.