XFINITY Store

Spoke with Alonso regarding my issues, and he was able to help me quickly and efficiently. Excellent focus on customer service, and if I need anything more from Comcast, this is where I’ll go for help.

Avoid the woman who is in the second spot from the right corner. I asked her about X1 but it was difficult for her to describe it. It’s easy to spot her — she always has a sour look on her face. The guy next to her in the corner had more of the answers than she did.

I want to give a shout out for Alonso for helping me with my Internet bundle. I appreciate his awesome customer service and overall friendliness. I went in there yesterday for a good deal, but instead I ended up with an awesome deal (I know I’m using awesome a lot) and it wasn’t even my birthday (but it was his birthday though) and I walked away like I just received the best present ever!
I love my Xfinity bundle, the Internet is fast and I can’t wait to explore more. Thank you for the wonderful customer service.

I love this place it’s a great ambience and wonderful staff every one very helpful and super friendly love it love it

Worst cable tv. Worst internet. Worst reception and speed. Worst service. Hate this company and their awful empty promises of improvement and correction. $ 132.00 a month with no premium movie channels. Only high speed (which never is fast) Internet. Crap crap crap crap.

Might have been good timing? I came by here on a Saturday at 1pm and there wasn’t a wait list. I was assisted within 2 minutes of entering. There was a certain deal I was planning to get, I explained to the woman who helped me and she knew exactly what I was asking for. She didn’t try to upsell me or give me a hard time with the plan I wanted. Signed me up and gave me the boxes I needed. Sent me home and I had to call in to activate my internet. I did have trouble with Comcast phone support which required me to call twice (not the stores fault). I did also have to call in to have a signal sent to one of the tv boxes because it didn’t work by just plugging it in, but I cannot confirm if it was the woman at the comcast store who did it incorrectly or just comcast itself. I did see her scan all of the boxes so I assume she did everything she was suppose to in store.
Have my internet and TV all up and running with the Plan I originally came in for. Great work Comcast!

Ladies there are great! I needed to return my cable box and pickup a cable card for TiVo. The lady gave me two to try, because some of the cards do not work. The biggest headache is with Comcast activation. Other than this, I did the self installation without a hitch. Just took calling the correct number at Comcast to get the cable card activated correctly. Best number provided from TiVo support.

Comcast itself deserves negative stars for their monopolistic, over priced and bumbling business model, and speeds slower than the rest of the developed world.
However, when I visited their service center to return my router (did you know you can buy your own and not pay the $ 10/​month gouging/​rental fee?) I had a very nice experience. The woman who helped me was courteous and friendly, offering me a reduced monthly fee (remember, only for a year though). The whole transaction took less than 5 mins. I think that’s possibly the best experience I will ever have with Comcast. It’s downhill from now on.

I signed up for Comcast teleworker business internet service that was offered by my Company. I was told Comcast residential and business are not connected and I could not get any type of bundle deal with T. V and internet even though it is the same company.
The Manager quoted me an extremely high price for T.V. (which is why I left DirecTv in the first place, and went to Comcast.)
I told him I wouldn’t pay that high price and I would have to disconnect my service.
He said «fine» and told the customer service rep that was helping me, to disconnect my service.
This guy was salty and had an attitude. Not Friendly or even trying to act like he cared one bit.
He made zero effort to negotiate any type of deal with me.
I went back to DirecTv today and they quoted my a really good television package which I accepted.
I really liked the service at this store a year ago. A lot of people that worked there then, are no longer working now. Service is definitely not as good.

Not sure what everyone is talking about. I think they mean the 10^th Street location not sure. Jessica was great I walked in to pick up receiver ad modem. Walked out in less than 5 mins. Usually my experience with xfinity ducks but they were great and professional.

I walked in for the first time and the worker «shoo’d me away» to sign in. That’s fine, but he didn’t smile or look liked he cared. Now there’s a bunch of people waiting here (it’s been 10 minutes), and he still hasn’t said anything, but left.
Btw, I personally had to help another customer myself because nobody was thee for her. She wasn’t getting her ticket so I helped her troubleshoot and found that the printer was jammed.
However… I think that’s normal in places like this. It’s just the silence and lack of employee energy that made the Xperience sad. I just wanted to go in and out.
Anthony ward helped me later on, and at least he was straight forward and nice!
I know I shouldn’t expect super energetic workers here, but I just felt uncomfortable being there…

TL;DR Massive incompetent nitwits here. Please use the customer chat/​call– more effective.
Comcast makes me wonder why Unilocal still doesn’t have 0 stars and what the purpose of life is.
Elcy and Stephen (?) — extremely, extremely incompetent. Elcy — takes a minimum of 20 minutes, 15 of which is utter waste of your time to talk to anyone. This number is arrived at by taking the average out of 4 visits — none of which solved the purpose of going there. Elcy promised 29.99 as I’m a new customer and asked to email at a later day as their manager wasn’t available. DO NOT BELIEVE THIS. GET YOUR OFFERS APPLIED RIGHT THEN AND THERE. She lies like it rains in Seattle. And the bald guy Stephen (?), at the far end, tries to play hardball as if they are the customers and we are at their disposal. So finally, nothing gets done AND THE MANAGER IS ALWAYS AWAY. I tried calling their customer care, they said they’ll call me back the next day — NOTHING the next day.
MAKE SURE YOU GET ALL YOU WANT in 30 DAYS. SO THAT YOU CAN RETURN EVERYTHING IF NEED BE.
Google Fiber, where art thou?

I have never been more displeased with the quality of service received than I am with Comcast’s. I also have never encountered an establishment where the employees are unable to explain their own services and online tools to a customer as poorly as at this location.
I have been a Comcast internet and TV customer (doubly pay bundle with 50Mbps internet $ 89.99/month) for almost a month now and during this month, my TV service has been great, however, my internet service and customer service experience has been a nightmare and here is a short list of why:
1) I was forced to self-​activate my internet service via an instructional pamphlet. This is fine, if the internet service actually activated and I did not have to spend an hour with customer service.
2) When customer service could not remedy my issue, I had to wait for a technician to come and fix my internet, leaving me with .05−15 Mbps at best. (I pay for 50Mbps).
When I use the Xfinity speed test online, the results state «This is what you are getting: 10Mbps and you could be getting 50Mbps with Xfinity». This is when I want to rip my hair out… I DO HAVE XFINITY!
3) When the technician left, he gave me a $ 50 bill. I was never told that a technician visit would result in a bill when I booked the appointment… This seems like relevant information.
4) The internet fluctuates and is extremely spotty.
5) Comcast applied another customer’s credit card payment to my account and charged me their convenience fee. When I called billing to ask about this charge, the operator said «Girl, it looks like someone paid your bill! I don’t know how this happened I don’t know what to tell you». Aren’t billing representatives supposed to understand how billing works?
6) I went into this store to figure out why my online bill was showing that my statement was past due when I had paid it in full the previous month. He looked at the online bill, and 2 agents and 1 hour of investigation later, he finally told me that their online billing system takes *weeks* to update and that it was not accurate. Really, it took 2 of you and an hour to come to the conclusion of «I don’t know». It’s an online bill, how hard is it to produce an accurate online bill.
I generally like to give people and companies the benefit of the doubt, but I cannot continue to do that with this company. For $ 90.00 per month, I expect quality service as I believe most individuals do.
If you are looking for only TV, they have great TV and a nifty remote control.
If you are looking for internet or customer service, look elsewhere unless you like calling 1 – 800 numbers weekly or writing long negative reviews about companies.

Nice, new facility with a TV to entertain you during your long wait. There is as usual a lack of service representatives, way too long of a wait to return equipment!

Seriously on a Saturday there is only one person helping customers. Not impressed at all, I was goong to sign up for Internet but after waiting 30 monutes just to return our old equipment… I’m over it

Good customer service for a shitty company

A few days ago, I visited this Xfinity location to inquire about their internet service. I had some trepidation in coming to this location or any Comcast Service Centers due to the overwhelmingly negative reviews I’ve read on Unilocal.But I really needed to upgrade my internet service so I committed to at least make an inquiry.
I arrived just as they opened for business during a weekday. There was only one other customer when I walked in. I immediately noticed a tablet at the front desk that looked like a sign-​in device. As I proceed to sign in, Lorenzo, 1 of 2 Xfinity representatives present at the time, greeted me and asked how he could be of help. I explained the reason for my visit.
The inquiry went very smoothly and Lorenzo answered all my questions clearly. I was so impressed by his professionalism and his knowledge of the products and services, that I dove in and made a purchase. Thanks to Lorenzo for a hassle-​free experience!
The installation also went more smoothly than I had anticipated! Great experience so far with Comcast Xfinity!
I would recommend to all current and prospective customers to consider coming in before lunchtime. There seems to be less people and you can be attended to more quickly. Good luck!

I came here and returned my equipment with no hassles. It was clean, modern and well staffed. NO WAIT. It was a bit tricky to find (located behind where I usually frequent) but once I saw the sign it was easy to take care of business and be on my way— which is in stark contrast to what dealing with Xfinity/​Comcast is usually like.

Came here once to pick-​up a self-​install kit and again to drop-​off our old kit. Both times didn’t have to wait very long and they have these tvs that tell you where you are in the queue.
The first time a super nice manager gave us back the same rate we paid last year and a discount on some of the random setup fees they charge you when you open a new account. I sort of wished we had to wait longer because they have a nice TV with new movies you can watch while you’re waiting.
The second time the employees took the remote to the TV so I couldn’t watch How to Train your Dragon 2. Sad.

This review is only for the service center.
I came by to return my cable modem, digital converter and wireless router (I bought my own) and I was in and out in less in 10 mins. The service guy was nice enough to tell me that I don’t need to return the converter because it doesn’t cost me a thing and if I did return it, Comcast will just send me another one.
Overall, quick and fast service.