Work2Future

I used to go to Work2Future many years ago when it was on Parkmoor and had a good time coming to use the services daily for the summer to take certification on MS Word 2007, Excel 2007, and PowerPoint 2007, as well as many other workshops. They were an OK experience. The teaching was friendly at the time for some workshops.
Most recently this past year of 2012 until now, I’ve been going to Work2Future as a secondary center to get career advising and use the computers and printers for job search.
Here’s my experience and opinions on the current staff of the Foxworthy Avenue.
Unfortunately, there are more Cons than Pros in my review.
Pros:
— The computer lab has a fairly reasonable amount of computers and printers for clients to use. Not as big as NOVA, but is reasonable. The times when I’ve gone, I haven’t had an issue finding a computer to use for job search. There are printers and copy machines to use for job fair preparation.
— Some staff that I’ve gotten to know over a long duration of time I have found to be friendly. The receptionists have been friendly. Charles, the Program Manager, has been very helpful and supportive in accommodation requests. I’ve been meeting with a talent coach/​career counselor named Barbara and she has been friendly and positive.
— I get useful e-​mail notifications of events like job fairs and job postings that I can spread awareness to the family that are nice as being apart of their member program.
Cons:
— They lack anything close to high tech jobs. I’ve been monitoring their job leads over the course of the year as well as their onsite recruiting sponsored by employers and they primarily focus on retail and hospitality. So if you’re a high tech person or technical person, it’s going to be hard to find their resources helpful. It appears like the jobs they have are more for people coming out of high school than having a college degree.
— The career counselors/​talent coaches offer their business card in the initial meeting with them for any questions to send their way that they’ll help answer, but they cause a lot of delays in which sometimes, after sending 2 reminders over the course of 2 weeks, you don’t hear back at all, or it’s rare that you do. They claim that it’s because of their busy schedule, but they are at their desk frequently in the day with their inbox available for view and should be able to have time to knock some out here and there inbetween clients. I don’t understand why it’s a challenge.
— I was very offended by a voice message left by one of their career counselors/​talent coaches named Roger. I cannot upload it. In summary, he had not been returning my e-​mails or voice messages in a timely manner and a simple request I had that takes less than half an hour dragged out to 2 – 3 weeks delay before he left a message with an excerpt of it below:
«I don’t know what part about don’t expect anything or give me a
demand that you don’t understand. I told you I’ll get to it when I can and that’s what I’ll do. Whether you have access to a printer or not is not my problem, it’s yours. So I’m getting tired of you calling me and giving me demands to submit something to you, do you understand that? Please do, from here on»
He was very rude and belittled me. I had to file a complaint and then change career counselors/​talent coaches after that.
— It’s hard to book an appointment or reach a live person by phone. Most of my attempts reach voice mail and have to wait until the 1 – 2 days to get a call back. Sometimes it’s a cat and mouse game of calling back and forth from missing each other which causes more delay and slots booked up in the process of getting both sides connected. I wish there was an online method of booking appointments or workshops without having to call them in all the time.
Conclusion:
So overall, I go here because I live in San Jose and this employment services center is in San Jose so it’s convenient, but there are many problems addressed that need to be improved upon. If I could, I would go to NOVA more often which is why I rated this business the way I did because I’ve had a much better experience there than this place.

This place finds more ways of NOT GETTING THE JOB DONE. You are unemployed and desperate for work and these people drag their heals with useless classes and endless forms !!! of course they are employed.