Winchester Optometry

Though I have optical insurance coverage with another company, but I have heard this clinic have pretty reasonable price for contacts, so I decided to check out. I LOVE Dr. Shui! She is professional, detail, and caring. She took her time to educate and explain to me the various contact options for my high degree stigmatism and walked me step by step how to put in and take out my new contacts. This is my 3^rd time trying gas permeable contacts. I feel so much more confident this time around with Dr. Shui’ detailed instructions. My previous experience was the dr gave the rx and a technician do the fitting for me. But here at Winchester Optimetry, the doctor do the fitting and the evaluating the fit of the contacts. I felt very cared for as a patient. I highly recommend Dr. Shui.

Great customer service! The staff was friendly and polite. I was seen at my appointment time. The doctor was friendly and personable! He explained what he was doing and why and explained each result! It was a pleasant visit! I just moved here and used Unilocal to find an eye doctor!

Today I had my first appointment with Dr. Lee (sp?). It was excellent. Dr. Lee listened and asked questions to further understand what I had to say. He took time to try to figure out contact lenses that would be comfortable for me. I really liked how he gave information about my eyes as he was looking at them. How wonderful to know what’s going on in my eye from the point of view of the eye doctor. I felt he did a very thorough eye exam. I’m currently trying out a different kind of contact lenses and so far so good.

I had a fantastic experience at Winchester Optometry! They had a wide selection of frames, comfortable chairs, and warm atmosphere. With help, I was able to find something reasonably priced that I liked. But the real reason to visit this place is the staff: professional, patient, and courteous. Dr. Shui was very pleasant and performed the eye exam quickly but at no time did I feel rushed. I can offer no higher recommendation.

Super happy with the team at Winchester Optometry! I learned more about my eyes than I ever have from Dr. Higson. Everyone, especially my doctor, were patient and very informative. Many medical professionals just flip the bozo bit with every patient that comes through and assume they won’t understand anything they might say, so they never bother trying. But when Dr. Higson realized that my responses were informed by some knowledge of optics and physiology, she increased the information content to a much richer level than she might use with a less informed patient. This is a very rare trait and something that warrants an extra star beyond five!
Besides all that, their prices were very competitive and I felt that the value was definitely there. I had insurance and I don’t know how much they paid of the bill, but I ended up with a complete eye exam and new glasses for under $ 100.
Because the medical system in this country is so distorted, it’s rare that I go to the same provider multiple times, but I will definitely be back to Winchester Optometry in the future!

Fantastic place to select glasses & frames. Elizabeth was very helpful and went an extra mile to make sure we get what we were there for. She found many frames that could look good on us & brought them right on the table without us looking around. Great place to receive one of the best customer service.

I called to inquire about frame prices and the receptionist told me that she was unable to help me. She indicated that only the optometrist knows the prices. She asked me to leave my name and phone number and no one called me back. This was not a pleasant experience… at least over the phone.

This review is for a new patient appointment for a contact fitting, eye exam, and glasses. I specifically chose this place because it worked with my insurance and it had great reviews on Unilocal.The receptionist for the initial appointment conversation was very friendly. On the day of my appointment, I got there right on time and after finishing my paperwork, I was seen right away. The doctor was super friendly and knowledgeable and helpful. The office seems way more personal and relaxed than one of the mall eye shops. They have a good selection of glasses and I found a pair. I would definitely recommend this place to anyone (especially if you have VSP insurance).

I had such a great experience here that I had to say something. I lost my glasses and needed to take an eye exam to renew my license. Of course I waited till the last minute which left me only 5 days. I looked in the yellow pages and found Winchester Optometry. Since they were right around the corner from my house I thought I’d give them a looksie. From the minute I walked in everyone was so friendly. I told them my situation and that I didn’t have a lot of money. They went right to work helping me. Since I already had a prescription they showed me some really nice, durable, inexpensive glasses, took my prescription and told me they would be ready in 3 days. To my amazement I got a call the very next day saying my glasses were ready and that I could come right in and pick them up. If that’s not good service I don’t know what is.

Winchester Optometry is # 1. The Staff and Doctors are excellent. Knowledgeable, Caring, Helpful, this is the best Eye Care Place I have ever been to. I’m 60 years old and need to trust my Eye Care Specialists. Thanks so much. John Pennick.

Dr. Levine is far and away the greatest optometrist in the bay area. He loves his work, teaches his patients as he does his very thorough exam, has extensive knowledge and endless patience. He manually double and triple checks the results he gets from his machines, tweaking the results till I am completely satisfied with my vision. Often in the past I’ve had to bring my glasses back because something wasn’t quite right, and this has never happened with Dr. Levine. I brought my husband to him and my son as well, and we all look forward to seeing him long before we actually need to. I never feel rushed, and always leave feeling lucky to have this wonderful doctor taking care of me.
I hope with the new ownership the qualities that I value so much in Dr. Levine continue to be valued and it remains the exceptional place that it is.

I took an appointment with Winchester optometry week ago, and I asked them If its be covered by my insurance and I gave them my insurance name, everything was OK to me, then they sent me an email to confirm the appointment. But when i went there of course I took this day off I canceled everything to be there, but when i reached the clinic the lady over there told me my insurance doesn’t cover it… HOW COME YOU GIVE ME WRONG INFORMATION???

I had my first appt today with Dr. Shui, as did my two sons-​ages 4 & 7. I have no complaints from beginning to end! It was smooth and everyone was wonderful with us! From the start with the beautiful red head at the front (I believe her name was Jennifer) to Dee and Jasmine and finally Dr. Shui herself. Especially when you have young children you expect things not to go perfectly… but they were great with the children, explaning everything as they went. This made my children calm and comfortable. And with me they were extremely thorough and patient. I will be going back to finish picking out glasses and I look forward to going in. They are a good group. I would recommend!

Let’s be honest, there are probably HUNDREDS of places to get eye exams, medical checkups for your eyes, get lenses, glasses, etc so the deciding factor for me at least is going to be something that is not listed as a charge but you gladly pay for… excellent service and while this office is not perfect (more on that later) Dr. Mary Ann C. Shui is the reason I will come back here.
I went here previously and while I enjoyed the Optometrist (he has since moved on) there were several things that just irked me to no end. I loathed the lag in service. 1:00pm appointments would turn into an actual «1:30pm» appointments with no apologies. They display or tell you the office would open at a specific time and you schedule your day around that and they would sit in plain view eating lunch for an additional 15 — 20 minutes past the time-​frame given while you stand outside. Or have three different people ask you the same thing over and over again and have each one of them tell the other person they just asked the same question. However, I had two emergencies that changed my view of the office.
First, I had to get emergency contacts since there was a screw up with my contact order online. I was going out of town and asked to buy a box since I knew no one sales individual contacts. However, the woman I talked with saw I was a past patient and provided me with free lenses. NO ONE I called would do that I called so to have someone understand the entire dilemma and work around that to save $ 35 was excellent. Secondly, I had an infection in my eye so I called and was scheduled to come in the same day. Dr. Shui was courteous, professional, informative, and reminded me of what customer service USED TO BE LIKE. She patiently answered all my questions, showed me in detail what was wrong, and even cracked jokes to make me feel more at ease when I thought I caught the Ebola virus in my eye. =) I informed her that I lost my job and was tight on money and see if there was a cheaper alternative for the prescription she wrote and she took the time to research a cheaper alternative. She even gave me a sample of the expensive solution to get me going until I got paid and afford the cheaper one! THAT is going over and beyond what is required. In this economy everyone is worrying about themselves so to see someone think about others when it’s not her concern was amazing.
Is this place perfect, no. But when you find a Dr who gives excellent service you want to hold on to them like Donald Trump holds onto his patchwork hair. If the worst thing is waiting a few extra minutes or other trivial things then I will deal with it since its hard to find Dr’s who care as much as what was shown me today.

I love Dr. Levine, simply the best optometrist I have had so far. Dr. Levine is very patient and take his time evaluating the inspection thoroughly. Throughout the exam he will explain the purpose of the tests and will gladly answer any questions you may have.
If you’re looking to buy sunglasses, they have limited selection.

Oh helllllllll no!!! The doctor prescribed me some eye drops while i was pregnant and the label stated DO NOT take if pregnant or breastfeeding. My husband and I flipped out!!! They also tried charging me with a «medical exam» instead of an «eye exam»…EFF U!!! We threatened to sue them for mal practice and they omitted our bill right away.

I really love the optometrist, Dr. Mary Ann Shui. She spent a long time with me during the exam, explaining exactly what she was doing and what was happening to my eyes. She is a gem and I trust her to take care of me.
The office staff, however, isn’t perfect by any means. When I went in for my eyeglass fitting, the receptionist directed me to sit at a chair against the wall. When I moved to get a magazine, she made me go back to the chair. OK, I guess they really want me in that chair.
Then the assistant fitted my eyeglasses in the chair, and never offered me a mirror to see what they looked like. Call me vain if you will, but I spent more than $ 100 on these things, and I picked them out under the hazy fog of those crazy eye drops they give you during the exam. I should be allowed to sit in front a mirror and see what the darn things looked like!
Never offered a mirror or even asked if I liked the way they looked. It’s not the biggest crime, though. And I could have asked for a mirror.
But if anyone from Winchester Optometry reads this, please in the future conduct your fittings in front of a mirror so the patient can see what’s going on.
Oh, and return phone messages too. I left a message on a Wednesday (when they’re closed) asking to schedule an appointment for the eyeglass fitting. No return call.

I went in for my first appointment today and am very happy with their service. I’m not sure if this was because this was my first visit and I have not been to an optometrist for years, but Dr. Mary Shui did a very thorough job checking everything. She explained each step of the process as we went along, and when there were several additional tests to be performed, she explained what they were for, whether they were necessary, and even called up my insurance provider on the spot to see how much I will have to pay so that I could make an informed decision. When the need for a follow-​up appointment was discussed, she was very willing to work with my budget because I was paying out of pocket and she felt that taking care of the health of my eyes was far more important than charging their full fees.
My only minor complaint – and it’s minor enough not to warrant 1 less star – is that the assistant who did two of my tests seemed a little absentminded. When I did a periphery test, I had to tell her I didn’t have my contacts on. Then later on when she wanted me to pick out a pair of glasses, I had to remind her again that I did not have my contacts on.
But overall, I’m very pleased with my experience. With the exception of the assistant, I found the staff and doctor at Winchester Optometry to be careful, thorough, and professional. Would recommend.

I have been going to Dr Baretto for years. Unfortunately, he has passed. I ended up going to another optometrist who was next door to where I worked. Since leaving that location, decided to go back and see Dr. Levine, who was Baretto’s partner. He gave me the most thorough eye exam I had ever had. He explained the effect of my astigmatism on my vision and how that effects the my nearsightedness. I told him I had prescription glasses for reading and work but they only work at a very specific distance and make me feel nauseous when looking farther away. I am so excited to get my new prescription today!!!
Not only does Dr. Levine ROCK, so does the support staff in the office. Always courteous and pleasant to deal with.

What makes Winchester Optometry great is their Customer Service & professional expertise in eye wear.
I have been going here for the last 17 years & they take care of my safety & personal glasses.
Need new nose pads — no problem
Break or lose your glasses — no problem
Their staff is ready to please, no explanations necessary.
Dee, Peggy, Jasmine etc. will take good care of you.
Dee makes your visit so personal that she has been adopted as part of my family.
The doctors, staff & service is 5 stars.