West Coast Limousine

do not… and i repeat do not… do not hire this company. first of all, they claim that these reviews are meant for another west coast limo. lie! they have another number 408−213−3350 that is also on Unilocal.same company.
the worse experience ever! when i scheduled my pickup with them 2 weeks before my trip, i was confident and impressed since i received an e-​mail confirmation the same day when i booked them.
boy was i wrong! when i arrived at the airport, there was no one to greet me with a sign with my name as they advised during the booking. i picked up my baggage and by then it’s 2o minutes into the scheduled pick up time with no driver in sight. i called the limo company and spoke with a bonnie??? don’t recall her name; she called the driver for me with no luck. after a few calls back to the office she finally gave me the driver (his name was abel) cell number and no success. i left him 2 messages and called numerous times. at this point i am waiting 3o minutes. after 40 minutes and going back and forth with talking to «bonnie’ and alia… i remember alia’s name because she took my reservations when i booked their services.
i was finally directed to take a cab home. this was a cab ride from sfo to south san jose. they were clearly aware of where i lived since they had all my information. they directed me to take a cab home after apologizing to me and said that i would get reimbursed.
i hopped into a cab after 45 long minutes of waiting and after a 6 hour flight. the cab was nasty, the driver was horrible but at the same time appreciative that west coast limo seemed to handle this situation well considering…
that same evening i emailed west coast limo summarizing my ordeal and even complimented how they handled this mishap and included a copy of my $ 220 cab ride home. i felt that i was doing my due diligence in reaching out immediately and to also ensure that it was fresh in their minds as to what had occurred and asked to process my reimbursement accordingly.
here is the worse part of my experience with these liars… i received an email from alia apologizing blah blah blah blah and said that i would receive a $ 50 credit on my next service. whoa!!! there was no mention about my reimbursement so i responded and inquired about it and after a few emails between them, i realized that i would not get reimbursed. they advised that they are not able to reimburse for services not rendered??? umm, yeah they did not render services to me that is true but i also was directed by them to take a cab and that i would be reimbursed and now they are refuting their statement.
they even had the nerve to say «i sincerely wish you can put this behind us.» seriously… what a freaking joke this company is.
i can go on and on and on… i thought about further action against them but honestly don’t have the time or energy to waste time on liars and complete utter unprofessional service, company and people.
i believe in karma… i also believe in what goes around comes around.
i can’t emphasize enough about this company. i have emails to prove this statement so i doubt this company has a response to this and if they do… it would be more lies and i’m confident i can find more people who has nothing but negative things to say. shame on you west coast limo. shame on the owners and the people who work their and lie to benefit their own selfish needs.

I booked West Coast to take me and some friends to the city for St Patricks day. All he had to do was drive us there, drop us off and come back for us at a specified time. He was late getting to my house and then when he called for directions he was rude. The drivers rudeness continued for the entire day. The limo was in TERRIBLE condition. The divider between the driver and the passengers didnt work. The radio didnt work, the bar was NOT stocked. Someone tossed a couple warm bottled waters in the ice bucket (with no ice). We complained, he was rude.still. I called the company on the way to SF, we are trying to make the St Patricks day parade, she says we could pull over and wait for a mechanic to fix the window divider and the radio. NO Thank you! She assured us that he isnt rude… really??? And told she would send another car, in better shape, to pick us up. So he gets back to us that evening, still rude but at least the radio worked this time. The divider still didnt work… IT WAS AWFUL. I will never recommend them or use them again… reserved through another company for SF Giants opening day… Gave 1 star because got at least he got us there and we didnt get wet… I guess thats worth 1 star.

We used West Coast for my son’s birthday celebration — what a mess! The limo arrived 20 minutes late, and we had to wait for them, no phone call, nothing to tell us that he will be delayed! The car smelled as a tobacco, and was trashed! We found the empty beer can on the floor, someone’s dirty shoe, and some king of buggers on the window! The price was reasonable, but we will NEVER use this company again!

Horrible customer service, $ 1.99 champagne, and just bad overall experience. Limo Fiesta much better